Mental Health Service

JOCELYN D.

BROCKINGTO

N

**** * ******* ** • PHOENIX, AZ 85035-3930

(Home) 602-***-**** (Cell) 267-***-**** Email: *.*.*****@***.***

Caree

r

Sum

mary

I am motivated individual with strong customer/client relations, and computer knowledge (Microsoft word, Excel

spreadsheet, and Outlook). Professional administrative and operational skills, with over 2 1/2 years direct experience

scheduling, canceling, multi-tasking, and client relations. Comprehension of in the office workflow groups, and can

adapt quickly too many professional environments. My administrative skills include processing, scanning, and

documenting incoming and outgoing paperwork/files. In addition, I am attentive to detail, able to take initiative,

prioritize, multiple tasks and manage workload; Resourceful team playe r with a can-do attitude.

Areas of

Specializatio

n

Client relations, adapt quickly to navigating through company computer programs, logging and scanning of

treatment/service plans, processing client mental health records for court subpoenas, state social security administration,

and thoroug h verification of client information (guardianship, mental health benefits, verification of demographics and

contact information). In the office multi-tasks job positions (scheduling/canceling appointments, processing medical

records, receiving payments for services). Computer scanning of company documents (outgoing and incoming

correspondences). Front office staff must have good written and oral communication for documenting client calls and

mental health scanned logs and contacting clients for records and clarification on releases of information documents.

Academic

Background

University of Phoenix, Online

M.S., Administration of Justice and Security, 2012

Current GPA 3.78

University of Phoenix, Phoenix, AZ

B.S., Criminal Justice Administration, 2010

GPA 3.0

Work

Experien

ce

Jewish Family and Children Services December 2011-Nov 2012 4747 n. 7 St.

Phoenix AZ 85014

Eligibility and Enrollment Specialist

Complete verification of incoming and current client 's mental health benefits from Arizona State Medicaid and State

Arizona Magellan behavioral health programs and client 's private insurance. Preparation of multiple behavioral health

sites intake packets, including consent for BH services and guardianship information from Child Protective Services (if

applicable). Strong client relations and documentation of phones calls, research during verification process, and findings

Jewish Family and Children Services April 2010-December 2011

Medical Records/Client Representative

Scanning, logging, and processing of client’s mental health records for court subpoenas, Arizona Social Security

Administration office, and other state and local agencies requests. Extensive knowledge of company scanning and

verification computer systems and mental health documents, including treatmen t service plans. Front office scheduling

and canceling appointments, and updating client charts with case information for future appointments.

Unlimited Staffing Solutions August 2004-August 2008 1 S Easton Rd

Glenside, PA 19038

Home Health Care Attendant

Complete directive from service/treatment plans for physically disabled clients. Client relations for personal care

and physical protection from accidents, transportation, and around the home care and supervision. Documentation

of correspondence with family members, nursing staff, and staffing agency

Special

Honors/Accomplishment

s

On the job Outstanding Work Performance Awards

Contact this candidate