Customer Service Manager

Alan M. Kassof

**** ***** *****, ******* *****, FL 33063 ¦ Home: 954-***-**** Cell: 954-***-**** ¦ Email: *********@***.***

A Manager and accomplished Baker with over 20 years of baking from scratch and/or bake-off, and management

experience

with premier retailers including Publix, The Fresh Market, and Winn-Dixie.

PROFESSIONAL PROFILE

The Wedding Shoppe, Pompano Beach, FL October

2011 to Present

Co-Owner

• Oversee the day to day activities of this retail and online Wedding/Gift store.

• Provide exceptional customer service to clients nationwide.

• Responsible for sales, buying, merchandising, inventory control, mailing, and accounting.

Winn-Dixie, Margate, FL July 2010

to October 2011

Baker

• Assisted with the daily operations of running a grocery/retail bakery, including customer service.

• Responsible for setting up and baking off of the various products offered in the bakery.

• Oversaw the maintenance, clean-up, and inventory control for the department.

Bankers Life Insurance Company/ National Agents Alliance, Plantation, FL/Burlington, NC

December 2008 to July 2009

Insurance Agent

• Offered exceptional customer service and insurance product to clients.

Seminole Casino, Fresh Harvest Buffet, Coconut Creek, FL February 2008

to July 2008

Pastry Chef

• Made baked items from scratch – cakes, cookies, danish, puff pastry, muffins, cobblers, iced cakes, etc.

• Oversaw the dessert section, assuring that items were in place and adherence to sanitary standards.

Chesapeake Bagel Bakery, Fort Lauderdale, FL June 2006 to

August 2007

Bakery and Production Manager

• Managed bakery and production scratch to the set-up, baking, and finishing the product for sale.

• Items included bagels, rolls, breads, pastries, muffins, etc.

• Assisted in front of house with filling breakfast/lunch orders – sandwiches, salads, etc.

The Fresh Market/Doris Italian Market, Boca Raton/Coral Springs, FL May

2004 to December 2005

Baker

• Assisted with the daily operations of running a retail bakery, including directing for set up and bake-off of

products for sale.

Publix, Lakeland, FL May 1986 to

February 2004

Bakery Manager/Baker

• Progressively increased responsibility over a 17-year period.

• Hired, trained, and managed a staff of 15 employees.

• Responsible for ordering raw materials and packaging from scratch to finished product.

• Offered leadership to staff while driving exceptional customer service standards.

• Accountable for meeting and exceeding departmental inventory and sales projections.

• Responsible for equipment and departmental maintenance and servicing.

• Oversaw merchandising and marketing of product within department and store.

• Provided product guidance to customers and met special order deadlines.

Education:

• Atlantic Vocational-Tech, Culinary Arts, 1991

• Completed workshops sponsored by current employer, including but not limited to, Basic Leadership, Safety

Observation Process, Bakery

• Operations, Processing Payroll, etc., 1990-2004

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