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Customer Service Administrative Assistant

Location:
Roswell, GA, 30076
Posted:
June 17, 2013

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Resume:

Kim Rhoades

*** ****** **** ******

Roswell, GA *0076

470-***-**** - home

614-***-**** – cell

abylta@r.postjobfree.com

Objective

To utilize my years of experience, knowledge and abilities in Purchasing, Logistics, Claim

Management and Accounting to pursue potential growth in a challenging career.

Experience

March 2012 - Present

RockTenn, Norcross, Georgia – contract position

IT Purchasing Analyst

• Source and receive quotes on all IT products outside of the standard item for all RockTenn

locations

• Create PR’s & PO’s for all IT items purchased and task to various departments accordingly.

• Record and enter appropriate cost centers

• Follow up and communicate estimated delivery dates and delays to end users.

• Investigate and resolve past due invoices.

• Resolve questions / issues from employees of RockTenn.

Cardinal Health, Buford, Georgia – temporary position

Inventory Coordinator

July 2012 – Feb. 2013

• Manage product inventory for the south east region for the Department of Defense.

• Issue purchase orders to supply appropriate days on hand in inventory.

• Provide shipping and tracking information for orders.

• Communicate effectively with Customer Service, vendors and distribution centers as warranted.

Abbott Nutrition, Columbus, Ohio

Logistics Analyst / Carrier Claims April 2007 –

January 2012

• Track carrier’s performance for 10 of the top 15 retail customers through the Supply Chain to

ensure on-time delivery.

• Investigate late deliveries through a variety of sources including SAP, Lean Logistics, and carriers’

websites to determine reasons for late deliveries and code appropriately.

• Proactively interact with Customer Service, carriers, plants, and Logistics to ensure on time

deliveries.

• Provide specific tracking reports for Customer Service for special promotions for some

customers.

• Manage carrier claims for damages, lost or stolen goods, shortages etc.

Organization all paperwork and maintain status updates as claims are filed, paid,

etc

Communicate with carriers for follow up questions and documentation requested

Follow up with carriers on collection efforts for valid claims

Was successful in collecting $954,000.00 in 2011

Ross Products / Abbott Laboratories c/o Manpower, Columbus, Ohio

Purchasing/Administrative Assistant November 2005 – April

2007

• Managed TPM (Third Party Manufacture)

Procured and coordinated delivery of ingredients and packaging materials

to the TPM based on production schedule.

Managed delivery date of finished goods in order to meet market demand.

Issued all components against the finished good purchase order.

Issued destructs on finished goods or raw materials. Once destroyed,

removed product or raw material out of inventory.

Managed issues/problems as they arise.

• Daily monitoring of product inventory and reconciled inventory depending on forecast.

• Reported weeks below target based on inventory levels and safety stock.

• Manage purchase order delivery date within system to maintain accuracy.

• Communicated with suppliers to ensure a clear understanding of product requirements

and due date dependent on fluctuations in market demand.

• Issued purchase orders and releases based on forecast and/or monthly demands.

• Invoices – confirmed receipt of goods and coded appropriate account number.

• Revised purchase orders as needed.

• Administrative duties as required.

• Issued staff notes from all Business Managers.

• Supported four Business Managers.

Honda R & D Americas Inc., Raymond, Ohio 43067

Coordinator/Buyer/Purchasing Technician February 8, 1999 - February 7,

2005

• Investigated options for various commodities to reduce cost without compromising quality

and lead times.

Reduced supplier base for printer and fax toners by 50%.

Reduced annual cost of printer and fax toners by 25%.

Reduced annual cost of janitorial supplies by 48%.

Reduced annual cost of fleet test vehicles by 3%.

Reduced annual cost of Parts Control form by 40%.

Reduced annual cost of safety supplies by 28%.

Reduced annual cost of packaging supplies by 33%.

• Implemented sourcing of test vehicles.

• Implemented the use of blanket purchase orders.

• Sourced and purchased test vehicles.

• Verified invoices for payment (confirmed receipt of goods/services and unit cost).

Investigated and resolved problem invoices in a timely manner to ensure good relations

with suppliers.

• Downloaded daily data of purchases.

• Created, faxed and mailed purchase orders.

• Tracked deliveries and backorders.

Conrad, Leibold, Maxhimer & Company, Marysville, Ohio 43040

Receptionist/Bookkeeper February 1997 - October

1998

• Correlated month end reports.

• Calculated and issued monthly invoice statements.

• Maintained clients’ books (bank reconciliation’s, cash disbursement and cash receipts).

• Calculated clients’ payroll.

• Managed daily banking.

• Maintained petty cash.

• Answered phones and scheduled appointments for all accountants.

Honda R & D Americas, Inc. c/o Interim Personnel, Raymond, Ohio 43067

Purchasing June 1996 – Feb.

1997

• Created, faxed and mailed purchase orders.

• Tracked deliveries and backorders.

• Verified invoices for payment.

• Downloaded daily data of purchases.

Midwest Express, Inc., East Liberty, Ohio 43319

Purchasing Agent September 1988 - July

1994

• Oversaw all functions of purchasing for six facilities (sourced and negotiated costs, terms

etc. for general operating supplies, capital equipment, leases, janitorial services and

facility related services).

• Established purchasing procedures and policies.

• Implemented blanket purchase orders, tracked balances and negotiated blanket

renewals.

• Coordinated maintenance of facilities and grounds (sourced and coordinated

jobs/projects) - construction, electrical work, plumbing and telephone system.

• Verified invoices for payment (confirmed receipt of goods/services, unit cost, shipping

charges and applied appropriate department G/L account).

• Coordinated all fleet vehicles leasing and/or buying as well as maintained and scheduled

all preventative maintenance.

• Create, fax, phone and mail purchase orders.

• Tracked delivery and backorders.

Education

Marysville High School, Marysville, Ohio 43040 1977 - 1981

Various seminars and courses:

Purchasing negotiations, Purchasing Law, 7 Habits of Highly Effective People, Excel, Word,

PowerPoint, BPCS, AMAPS, AES/SAP, Lotus Notes, Oracle, Cross Cultural training,

Ergonomics training, Evaluating Suppliers and Fire extinguisher training.

References

Available upon request.



Contact this candidate