Technical Support Analyst

Jahima Hanif

******@*****.***

Extensive IT background in multiple systems platforms with an overall general diverse technical skills sets and focus on the understanding of technology and its direct responsibility to making a contribution to the advance development of improving automated systems.

EDUCATION & CERTIFICATIONS

Independent IT Training, Morganton, NC

Information Technology Infrastructure Library (Future preparation for exam)

Los Angeles Trade Technical College, LA, CA

Associate of Arts

Major: Management Information Systems

Information Tech. Education & Training Center, Newark, DE

Oracle 8/8i Database (Architecture & Administrator, System & Developer)

Course Certificate

March 2002

ESRI, Redlands, CA

• ArcSDE Administration for Oracle

Course Certificate

December 2004

Additional DOD & IT Related Training

Marine Net Virtual Training

• Introduction to Oracle and SQL in Oracle Database 10g

• Project Management

Course Certificates

June 2006

Carnegie Mellon VTE (Online Courses as of 2007)

• DISA HBSS 3.0/HBSS Manager 3.0

• 2007 USMC IA Conference

Maverick Solutions, Raleigh, NC

(Winter 2008 Courses)

• Introduction to XML

• XML & XSLT for Developers

• Web Services

• Introduction to Java

• Introduction to Oracle Service-Oriented Architecture

(SOA)

• Oracle BPA, BPM & BPEL

• Oracle10g DBA 1 – Architecture &

Administration

Course Certificates

October 2008

Oracle University (Summer 2008 Courses)

• PeopleSoft Enterprise Portal

Administration 9.0

• PeopleSoft Security 8.48

• People Code 8.48

Course Certificates

July 2008

SKILLS SUMMARY

Operating Systems

MVS MVS/ESA/SP/XA

Tandem 3TXP

IBM DOS, MS/PC DOS

MAC/OS, UNIX Solaris (4.2)

HP-UX 64 bit (11.0)

LINUX/ Red Hat Enterprise 7, CentOS 7,

Fedora 28, LINUX Mint 17.3, OpenSUSE

Tumbleweed, Ubuntu 16+

Microsoft Windows 7/10, Windows Server

2003 32/64 bit

Microsoft Virtual Machine, Oracle Virtual

Box, VMWare ESX 3

Oracle WebCenter Interaction

WCI Portal, Collaboration,

Publisher, Analytics, Pathways

Wiki & Blogs, Universal Content

Management

Oracle Products

Oracle 8i, Oracle9i, Oracle10g,

Oracle11g/12c, Oracle SOA Suite

Oracle BI Publisher, BPA, BPM, BPEL,

Weblogic 10.3/11/12c

PeopleSoft IDE

PeopleSoft Code 8.48/8.49

PeopleSoft Tools 8.48/8.49

Application Designer, Data Mover,

Process Scheduler

Web Portal Applications

Relational Databases

Adabas, Oracle 8/8i,9i,10g,11g, 12c

DB2, Informix, MS Access, MS SQL

Server, MySQL

Data/Process Modeling Tools

Erwin, Embarcadero, MS Visio, UML,

GIMP, LibreOffice Draw

Computer Hardware/Servers

Dell Power Edge Servers 64 bit

HP-UX L3000/800 64 bit Server

PC & Compatibles, MACINTOSH

SUN Workstation Laptops/Notebooks

Web/Application Server

IIS 6, Apache, Tomcat 6, OHS, JRockit

1.5, Weblogic 12c

Content Management Systems

PeopleSoft Content Management 9.0,

Oracle Universal Content Management,

Interwoven/Teamsite, Sharepoint Content

Management

Web Services/Utilities

XML/Schema, SOAP, WSDL, SAML,

UDDI, HttpWatch, Fiddler2

Testing Tools/Utilities

SOAP UI, HP Quality Center, ETL

Process & Development Test Cases &

Scripts Concepts

Development Tools

Adobe Creative Suites Master Collection,

HTML5/XHTML/HTML/PHP, CSS2/3,

JavaScript, Java/J2EE/J2SE,

JQUERY, .NET/Visual Studio, Visual

Basic 6, SQL, XML 1.0/XSLT 2.0, Perl,

Shell Scripts (Bash, Bourne, C/C++, Korn,

Sed, Awk), DOS Batch Scripts, Power

Shell Scripts, Visual Studio, VBScript,

Datamart, PL/SQL, Informix ESQL

IDE’s

Eclipse, Groovy, PL/SQL Developer,

Oracle Discoverer Administrator/Desktop,

Pentaho, Jdeveloper

GIS Software

ArcGIS 8/ArcInfo 8.2 sp 1 with Spatial

Analyst/ArcEditor, ArcGIS 9/ArcView

9.1/9.2 with Spatial Analyst

PeopleSoft Applications

Financial Management 9.0

Human Capital Management 9.0

Enterprise Performance Management 9.0

Enterprise Portal 9.0

Enterprise Learning Module 9.0

Security Software/Tools/Utilities

Access control, Anti-keyloggers, Anti-

spyware, Anti-subversion software, Anti-

tamper software, Anti-virus software,

Cryptographic software, Firewall, Intrusion

1

BEA Aqua Logic Portal (formerly

Plumtree), Interwoven, SharePoint

System Applications

A/P, A/R, Billing, Commission

Banking Applications (EFT, SWIFT,

Deposit Systems, Credit Card Systems,

CATS, Commercial Lending Systems,

Fed. Wire), Documerge, Document

Management, Web Content Management,

EMS (Environmental Management

Systems)

Environmental Management GIS Waste

Water Project, Enterprise Resource

Planning (ERP),

PeopleSoft 9.0 (Financial, Human

Resources & Portal)

Financial (F/A, G/L & PO)

GIS, HMMS (Hazardous Material

Management System)

Human Resources (Benefits/Payroll)

Manufacturing

Marketing

Sales, Loyalty System & Manhattan Order

Management System

Identity Management

Active Directory,

Oracle Identity Management/IDAM &

LDAP

Manhattan Associates

Order Management System/Distribution

Order Management, Manhattan Interface

Framework (MIF), Manhattan Identity

Provider (MIP)

Database Tools/Report Writers

10g Grid Control, Oracle Enterprise

Manager, RMAN, SQL*PLUS, TKPROF,

STATPACK, Oracle Toad, SqlDeveloper,

Datamart, Crystals Reports Pro, My

Eureka/IQ Objects, Oracle BI Publisher,

Oracle Discoverer Administrator/Desktop

Project Management/ITSM Tools

LibreOffice, MS Office Products, MS

Project, Open Project, Business Continu-

ity Planning, KANBAN Board, ITIL, Rem-

edy, Footprint, iET WorkCenter Enter-

prise, Service Now

System Development Methodology

Concepts

Agile, Scrum, SDM-70, Application Lifecy-

cle Management (ALM),

Application Development Lifecycle Man-

agement (ADLM), System Development

Lifecycle (SDLC), System Development

Lifecycle (SDL), Dynamic Systems Devel-

opment Method (DSDM), Prototyping,

RAD, Waterfall, EUC

Detection System, Intrusion Prevention

System, Vulnerability Management,

Nessus, Retina, Snort, RazorBack,

Tripwire & Sandbox

Network Monitoring & Utilities

OS/JCL, CLIST, Citrix, CYGWIN, FTP,

SFTP, Insync, PUTTY, Filezilla, Citrix

(XenApp), Nagios, Icinga, Grafana,

Gomez, Dynatrace, Limelight, Jenkins

(Sanity & Smoke), Logstash/Logsmon,

WinSCP, ENDEVOR. F-SECURE,

OPENSSH, EXCEED, STAT 5.4,

Subversion (SVN), SSHTERM, WINZIP,

VI Editor, HP SAM, HP Ignite-UX, DHCP,

DNS, TCP/IP, Sendmail, NTP, SAMBA,

Active Directory, LDAP, NIS, MS Batch

Scripts, Unix Shell Scripts, WLST, ANT,

Telnet, Netstat, Nslookup, VMWare Tools,

Darik's Boot & Nuke, KillDisk, Norton

Ghost, NetMon, Firewalls, Wireshark,

Java Service Wrapper, WRQ Reflections,

SMS, Shareware & Open Source

Software

Collaboration/Config./Monitoring/

Integration Tools

Atlassian Crowd/Confluence/

Jira, Splunk & Jenkins 1.5

PROFESSIONAL EXPERIENCE

Professional Freelancer, Morganton, NC

Technical IT Consultant

July 2016 to Present

Technical IT Consultant

Established a business partnering consultation services geared towards small business companies and individuals to assist them with developing their business providing business coaching, strategic initiatives, risk management, project management leadership and implementation solutions. By gathering and publishing the required documents using various System Development Life Cycle, Application Lifecycle Management, Application Development Lifecycle Management, System Development Lifecycle, Dynamic Systems Development Method & Structure Development Lifecycle Methods.

Instrumental in providing functional requirements documentation, statement of work documentation, project plan, project coordination, business continuity management planning, implementation plans, creating or updating their business plan, business agreements, business contracts, marketing strategies, establishing CRM, sales policies, sales procedures, sales training, code of ethics, documents & forms design development and other related business documentations.

A willing participant in functional designs and system analysis involving automated and non-automated solutions from cost based analysis utilizing MS office project & open source project solutions. PetSmart, Phoenix, AZ

Application Analyst (Consultant)

December 2016 to August 2017

Application Support

Excelled in a team orientation environment supporting the Manhattan OMS/DOM application with system analyst and data fixes in their new eCommerce operation using Manhattan Interface Framework (MIF), Manhattan Identity Provider (MIP) & Order Management System (OMS).

Utilized Splunk alerts to monitor Ship to Home & Store Pickup orders, correct invalid XML syntax, releasing orders, canceling orders, creating return orders, re-assigning/resetting orders for store fulfillment and managed Service Desk tickets assigned to the application support team, along with defect reporting using Jira.

Created knowledge based procedural documentation to the confluence portal for documenting temporary workarounds, documenting steps used to correct application bugs until a fix or patch was schedule for implementation and procedures for application support maintenance.

Developed and executed SQL scripts to provide additional support for fixing Customer Orders & Distribution Orders, extracting orders for research purposes and to correct data errors with XML embedded within SQL.

Additional role as a team member supporting Petsmart retail sales resources in resolving their operations problems & issues using Service Now via email & phone support. Monitored all tickets created by Petsmart Help Desk team and tickets created by Sales Managers & Sales Assoc. that impact their retail operations. 2

Haneef & Assoc. Intl. Inc., Las Vegas, NV

Business Systems Analyst Consultant

October 1998 to July 2016

System Analyst/Security Analyst/Project Coordinator

Developed classic & mobile web site programming freelance services for small business clients using Adobe Creative Suites, Wordpress, HTML5/HTML/XHTML, CSS3/2, some Java, JavaScript, Perl, XML, JQuery, Groovy, Eclipse, Jdevloper, Linux/UNIX shell scripting and other open source web tools. Database development using MySQL, Pentaho Report Designer, Pentaho Data Integration, Microsoft Access with emphasis on performance sql and form design. Converting & importing ETL content from csv format and loading content into a database such as MySQL, MS Access or other open source databases.

Established a business partnering consultation services geared towards small business companies and individuals to assist them with developing their business providing strategic initiatives, risk management and project management leadership. By gathering and publishing all required documentation using various System Development Life Cycle, Application Lifecycle Management, Application Development Lifecycle Management, System Development Lifecycle, Dynamic Systems Development Method & Structure Development Lifecycle Methods, functional requirements documentation, statement of work documentation, project plan, project coordination and business continuity management planning.

Assisted in creation, publishing or updating of business plans, business agreements, business contracts, marketing strategies, established CRM, sales policies, sales procedures, sales training, code of ethics, documents & forms design development and other related business documentations. Participation in the functional designs and system analysis involving automated and non-automated solutions from cost based analysis utilizing MS office project & open source project solutions.

Major achievement as a IT consultant to primarily focus on business IT standardization through project management, functional requirements documentation, statement of work documentation, standard operation procedures, change management, defect management, problem management, root cause analysis, business impact analysis and end-user computing.

Established IT services with major emphasis on application software & database designing & upgrading, data center operations, document management, web content management, security analysis, security assessment, risk management analysis & security information and event management (SIEM), technical documentation.

Provided clients with release management, implementation planning and deployment process of COTS & Open Source software consultation. Implemented hardware & software installation, oversaw & developed release management procedures and conducting IT Training for small business and mid-size businesses as well.

Other related IT services was oriented around giving business advise & counseling business clients with services in implementation planning & documentation, defining and streamlining their IT platform architecture by contributing expertise in project management, business & data analyst, software development, quality assurance, along with IT infrastructure diagrams and gathering & documenting requirements for client review.

Instrumental in developing standardized operations standards, hardware & software implementation technical documentation, security assessment, risk management analysis & security information and event management (SIEM) implementation.

Responsible in the assurance of Initiated deployment, patch management, system upgrade management, firmware upgrade, re-imaging using Norton ghost or other open source image solutions, change management, installation of hardware and software, root cause analysis, LAN/WAN administration & configuration, DBA administration, Oracle/MySQL/MSSQL/MS Access, database development, developing shell scripts, excel macro development, developing & implementing various security policies, OS security hardening, Windows/Linux/UNIX scripting, technical support of Windows, Linux, CentOS, Fedora, Linux Mint, OpenSUSE, Red Hat, Ubuntu, UNIX, HP-UX and other Linux distribution based systems.

American Express, Phoenix, AZ

Service Delivery Analyst (Consultant)

January 2015 to August 2015

Application Support

Worked in a team orientation role supporting the worldwide Plenti Loyalty application data center system and its various environments (Sandbox, Test, Education, QA & Production) performing batch processing framework system support & monitoring, networking monitoring, stopping/starting servers, troubleshooting, diagnose and resolving problems related to operating systems, hardware and software.

Monitored and handled Service Desk for tickets assigned to the application support queue and process first in first out based on priority & severity using iET WorkCenter Enterprise & Service Now, escalating issues & problems based on the severity of system events & alarm events of the Classification Matrix and SLA. defect reporting using Jira along with being assigned the problem management role for the team.

Constructed a Wiki site for the application support team based on the requirements set forth by them. The prime objective was to provide & publish all the necessary information (url links) from other technical resources and created standard operating procedures (SOP) for supporting the Loyalty application into one place. This allow the consolidated centralization repository of technical information pertaining to application support functionality from a IT System Management prospective.

Utilized many Application Lifecycle Managment tools such as Atlassian collaboration tools (Confluence/Jira), configuration management tools, defect management, network monitoring tools (Dynatrace, Incinga, Gomez, Nagios, Limelight & Grafana) to handle system events & alarm events for diagnosis & troubleshooting sever & application events and using Integration & automation tools like Jenkins for reactive & reactive support base on system & alarm events of the Loyalty application system.

3

Developed SQL join table scripts using PL/SQL to extract data warehouse records for data analysis, reporting & data validating to determining root cause analysis of back-end process.

Major participation in the Early Life Support (ELS) of the United States Go Live launch of the Plenti Loyalty system supporting the major business partners & sponsors. Hewlett Packard, San Diego, CA

ITO Service Delivery Consultant

March 2010 to March 2011

Middleware Administrator/WCI Portal/Weblogic Administrator

Coordinated all quality assurance of the QA & Production environment Web Center Interaction (WCI) portal by conducting functional validation for platform infrastructure operations, Oracle portal system maintenance & Web Center Suite products installation using Sharepoint to report & identify all root cause analysis issues.

Conducted overall management of the Weblogic servers in a QA/Production environment. Functional tasks consisted of monitoring, updating, maintaining & installation of Weblogic for various Oracle applications, creating & configuring Weblogic node & domains, shutdown & startup of domain & clusters servers, J2EE application deployment and administration including JAR, WAR, and EAR files, Configure and administered of JDBC, JMS in Weblogic Server 10.3.

Deployed applications on multiple Weblogic Server and maintained Load balancing, high Availability and Fail over functionality, using Config. wizard, WLST scripts tool & Ant script to create and manage Weblogic domains and Node Manager service. Deployed WARs, EARs using Weblogic Admin Console as well as running scripts using the administration console.

Application/Production Support

Performed infrastructure architecture product support of Oracle Web Center Interaction/Fusion Middleware products using Remedy for the following; WebCenter Interaction (WCI) Portal, Collaboration, Publisher, Analytics, Pathways, Wiki & Blogs, Universal Content Management, Discussion, Oracle BPM server, Oracle Access Manager, Oracle Identity Manager, Oracle Internet Directory & Oracle Virtual Directory.

Planned, coordinated & conducted all functional validations of the use test cases to ensure portal stability after OS updates & Oracle updates for both environments. Rendered results of these test case using a excel worksheet to indicate which user test cases pass or fail to Project Management team and Project Management Office.

Maintained the Production/QA functional validation documents and kept them updated to reflect all changes & updates that added more functionally through enhanced product implementation. Developed Operations Standard & Procedure documents for QA & Production to assist in providing technical standard procedures for supporting both environments. Incident/Problem/Release Management

Applied advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding using Sharepoint to create superior solutions for HP and its customers.

My functional accomplishment consisted of the following; Application Lifecycle Management, Release Management and Implementation Process, Incident Management, Escalation Management, Problem Management, Change Management/Implementation, Patch and Security Management, Security Information and Event Management (SIEM) implementation & deployment, Configuration Management, Solution Design, Quality Assurance, Project Management, Standard Operations Procedures, Root Cause Analysis, Customer Relationship Management, Service Level Agreement

(SLA) and Teamwork.

Participated in daily meeting consisting of project status, infrastructure, change management using Sharepoint to publish these report for project managers & project management office managers. Network Administration/Operation Support

Supported the overall quality assurance & production environments of the HP Enterprise portal network system by applying security and patch updates for maintenance of web servers (IIS, Apache, OHS & Tomcat), application & proxy servers.

Updated and maintained operations standards & procedures documentations for both environment, troubleshoot servers issues based on system events & alerts, installation of all Oracle middleware products and furnished server support to other existing network servers teams and using Active Directory to verify GPO updates and assisted with resetting users & technical resources user accounts.

Strengthened and supported the overall quality assurance & production environments of the HP Enterprise portal data center network system by applications monitoring, network server monitoring using wireshark, PTSpy, Nmap, Fiddler, Snort & tcpdump, applying security and patch updates for maintenance of web, application, proxy servers & windows 2003 cluster servers.

Identity Management Support

Worked in a coordinated effort with the Oracle Identity Management team in the implementation, configuration, integration and deployment of Oracle/Sun/WebLogic technologies, which focused on the 10g IdM/IDAM platform, along with Oracle Identity Manager, Oracle Access Manager and Oracle Virtual Directory for the QA and High-Availability production environment.

Assisted the IDam (Identity Access Mgmt.) team in conducting the installations, configurations, migrations, patching, monitoring, troubleshooting and validation of OAM (Oracle Access Manager) AccessGate and Access Server. The validation finalization process of all installations, patching, upgrades, configurations were completed, including configuration modification to IIS/ASP .NET web services. VIVA USA, Inc., Rolling Meadows, IL

Systems Consultant

4

November 2007 to February 2009

System Analyst

Participated in a major ERP development project covering all aspects of System Life Cycle Methodology development for the City of Raleigh as the technical lead utilizing Agile principals, PeopleSoft 9.0 (Finance, HCM, ELM, EPM & Portal), People code 8.49, Application Engine, Component Interface, Data Mover, Stat 5.4, Oracle BI Publisher, SQR, Oracle BPA, Oracle BPEL, JAVA, Groovy, Eclipse, Jdeveloper, Sqldeveloper and HP Quality Center as the PeopleSoft Portal Administrator, PeopleSoft Developer and System Analyst.

As the technical lead member of the ERP project team; performed all aspect of Application Development Lifecycle Management (ADLM) for the ERP PeopleSoft applications portal development by doing design and analysis of the PeopleSoft portal by gathering portal business requirements from Stakeholders, IT staff and user community. Assisted ERP vendor with creation and finalization of the ERP portal project plan using the concepts of Scrum. Instrumental in maintaining and developing relationship with clients, users and other IT employees, company-wide. Relished in the role of acting as the liaison between the IT department and users & clients community.

Succeeded in conducting as a team effort in the analysis of defining the standards for Node definition and Single Sign On

(SSO) configurations for other PeopleSoft applications. Created IT standard and procedural documentations to be publish for team members.

Instrumental in taking the lead role with gathering portal security requirements to design the proper portal security configuration, setup the Portal Registry, implemented Portal Navigation by creating Navigation Collections and Menu configuration. Coordinated gathering security design requirements for implementing the permission list, roles and user profiles for the Content Management configuration component and the proper workflow process associated with News Publications configuration component.

Web Portal Administrator

Assisted in maintaining and supporting the production systems of the web portal BEA AquaLogic User Integration by daily monitoring of AquaLogic Plumtree jobs, adding document link content, managing user profiles, maintaining knowledge directory folders, monitoring security and using Perl to assist in this effort. Additional support duties of Interwoven & Team Site content management system performing root cause analysis.

Developed & supported Microsoft Web Portal technologies implementation plan to help the Web & DBA Services team in streamlining their task in executing their part in migrating of the web portal hardware and software from a ISP outsourcing company to the City of Raleigh IT infrastructure.

PeopleSoft Portal Administrator/PeopleSoft Developer

Gathered technical requirements and assisted in the design, creation of the portal story board design; worked with the graphic arts department with project management approval to implement the proper branding components & theme, gather requirements and created documentation to be published for assisting the implementation of LDAP with Active Directory for configuration of the portal.

Implementation of the production portal by carrying out the designed specific tasks for setting up the portal home page, the portal registry, maintaining portal security, defining nodes & single sign on (SSO), managing news publications & managing collaborative workspaces, creating, maintaining and updating Content Management folders by creating additional pagelets using pagelet wizard.

Worked closely with PeopleSoft Security Administrator on a security project to organize, design and implement security by creating profiles, roles, permission list, configuring distributed role, assigning roles dynamically, using PeopleTools to managed security, encrypting data, securing processes, setting process profile permission and testing it by demonstrating query permissions.

Generated query profiles, creating access groups accounts, authorizing access groups accounts, configuring query security creating child & sibling groups, granting access group permission, maintaining portal registry security, administering & configuring sign on security and configuring application for directory authentication for all PeopleSoft portal users in the test & production environment.

Developed & implemented the portal test plan to assist QA PeopleSoft Team in stress testing the overall test portal and test environment portal servers load capacity based on the initial requirement. The summarized result of this stress test uncovered a weakness & root cause analysis in the initial hardware requirements and conveyed to the project management team with the decision to upgrade hardware requirements.

Planned, coordinated & validated the project portal migration plan by carrying out the specific tasks of moving the test portal environment to sandbox environment using Data Mover import utility & export scripts. Evaluated and summarized these procedures and delivered recommendations based on lesson learned to devise better work around solutions.

Served as the PeopleSoft developer resource to the PeopleSoft Finance team in assisting them with the development of PeopleSoft application by creating source code objects using Application Engine, Component Interface, Data Mover, PeopleCode and PeopleTools to update and modify component interface objects for conversion testing.

Demonstrated PeopleSoft developer skills in designing & creating PeopleSoft source code objects for conversion of legacy data to PeopleSoft ETL format using MS Excel (eXcelToCI) as part of the PeopleSoft Conversion Team. Unit tested proof of concepts & debugged built-in PeopleSoft EDI applications and other applications as related to the financial applications such as Visa Procurement Card Transaction, Bank Statement Import, New Visa Credit Card Holder, Vendor Invoices to PeopleSoft AP application & Visa Expense Credit Card Transaction for the City of Raleigh. Oracle/MSSQL/DBA/Developer

Served in the capacity of a Oracle DBA production support role for the DBA services group by administering Oracle 8i/9i/10g RAC databases using PL/SQL, Perl, Oracle Enterprise Manager, 10g grid control, updating stored procedures, package body, packages, functions & triggers for Oracle Database developers on OpenVMS, Linux RHE5 and maintaining Windows 2000/2003 server platforms.

Updated & complied stored procedures, functions, packages & triggers for Oracle Database developers using Sqldeveloper, ISQL*PLUS, SQL*PLUS. Executed SQL admin scripts using MS SQLCMD or OSQL to update stored procedures, submit admin scripts and perform overall DBA administration of the MS SQL databases. 5

MANCON, Inc., San Diego, CA

Systems Engineer

June 2002 to June 2007

Network Administration/System Administrator

Maintained, supported, monitored and managed a data center consisting of Windows 2000/XP, Windows server 2000/2003, HP-UX 11.0 server, Dell Mid-Range servers & Red Hat Linux servers and operating systems, as well as, Microsoft web technologies, application software, database applications and security updates for Hazardous Material Management System (HMMS) Client/Web Applications using Oracle 8/8i/9ias/10g, Oracle Discoverer Administrator/Desktop, SQL*Plus PL/SQL, CYGWIN, Windows/UNIX Scripting, Perl, OpenSSH, HP SAM, HP Ignite-UX, TCP/IP Suite, on a Dell Blades and HP-UX using raid & lvm file management server platforms.

Performed various network & system administration tasks such as maintaining a small data center, developing DOS/Winbatch scripts to automate system processes, scheduling of batch jobs using Cygwin, CRON & Window Task Scheduler.

Prepared systems events & alarm events for server & applications for Windows, Linux & Unix operating systems, RAID administration, firmware upgrade, network diagnosing hardware/software problems, replacing defective components, log management and security locking down & OS hardening of the HP-UX/Windows server. Maintained and administered the overall HP-UX & Windows networks and related computing environments, including network switches, network hardware, systems software, applications software and all server configurations.

Served as the vital lead infrastructure assistant & project coordinator to the HMMS vendor technical resource with setting up a Windows Dell blade rack web & database server using raid storage as part of upgrade

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