Brenda F Alexander

**** ** ***** **

Jacksonville, FL 32208

Tel:/Mobile 904-***-****

E-mail:abylql@r.postjobfree.com

Organized, proven leader with over 20 years medical billing and collection

experience. Seeking a challenging position in a fast-paced, professional

environment.

2/2012-4/2013

e-Cardio Diagnostics Corporate office "Heart Montoring" **Houston

TX** **Level II Collector*

Follow up on ageing accounts, written and verbal appeals, apply adjustments

as needed, file secondary insurance claims, maintain daily log. Outstanding

customer service

1/2010-8/2010

Brooks Rehabilitation Outpatient business office "Physical Therapy"

**Jacksonville, FL** **Collector**

Submit claims electronically through insurance websites, transfer bad debt

accounts to collection agency. Written and verbal communication with

medical & auto insurance companies, follow-up on claim payments, verify

benefits, appeals adjustments patient interactions, submit

1/2008-12/2009

Heartland Rehabilitation Services Regional Billing office "Physical

Therapy"** Orange Park, FL **Collector**

Submit claims electronically through insurance websites, transfer bad debt

accounts to collection agency. Written and verbal communication with

medical & auto insurance companies, follow-up on claim payments, verify

benefits, appeals adjustments patient interactions, submit

7/2007-11/2007

Pinnacle Business Solutions Call Center **Little Rock AR

**Customer Service Representative**

Provide benefit quotes for State PPO & Commercial policy holders &

physicians' offices, open enrollment BCBS North Carolina

9/2003-3/2007

Psychiatry Clinic of South Arkansas **Pine Bluff

Arkansas **Office Manager**

Verify Benefits, pre certify procedures, post charges, payments,

adjustments, electronic claims transmissions, written & verbal appeals,

balance billing, schedule appointments, physician credentialing, bank

deposits, accounts payable and receivable.

. Organized Administration of Private Practice Fostered positive client

relationships

8/2000-5/2003

Khaled W Jabboury, M.D "Oncology" **Houston TX**

** Billing/Collection Specialist**

Trace claims until payments are received, written and verbal appeals,

electronic claims transmissions, balance billing, verify benefits, per-

certify procedures, interact with patients.

. Increased revenue by 20% within first three months

. Maintained positive collections averages

. Met monthly collections goals

8/99-8/2000

Fondren Orthopedic Group **Houston, TX**

**Insurance Specialist**

Trace unpaid accounts, electronic claims transmissions, communicate with

various insurance companies for claim status, verify benefits, and pre-

certify services.

3/98-/3/99

Pain & Health Management **Houston TX**

**Workers Compensation Collector**

Prepared written and verbal communications with insurance adjustors, follow

up on the status of claim payment, verify benefits, per-certify services,

post payments, adjustments, patient interactions.

6/91-3/98

Baylor College of Medicine Orthopedic Surgery **Houston TX

** **Collections Representative**

Trace claims until payments are received, written and verbal appeals,

electronic claims transmissions, balance billing, verify benefits, pre-

certify procedures, patient interactment.

. Launched department's collections efforts

. Managed workflow for growing group of Orthopedic Surgeons

. Key contributor during unprecedented expansion from 15 to 60

physicians (at time of departure)

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