Customer Service Insurance
Resume:
Brenda F Alexander
Jacksonville, FL 32208
Tel:/Mobile 904-***-****
E-mail:***********@*****.***
Organized, proven leader with over 20 years medical billing and collection
experience. Seeking a challenging position in a fast-paced, professional
environment.
2/2012-4/2013
e-Cardio Diagnostics Corporate office "Heart Montoring" **Houston
TX** **Level II Collector*
Follow up on ageing accounts, written and verbal appeals, apply adjustments
as needed, file secondary insurance claims, maintain daily log. Outstanding
customer service
1/2010-8/2010
Brooks Rehabilitation Outpatient business office "Physical Therapy"
**Jacksonville, FL** **Collector**
Submit claims electronically through insurance websites, transfer bad debt
accounts to collection agency. Written and verbal communication with
medical & auto insurance companies, follow-up on claim payments, verify
benefits, appeals adjustments patient interactions, submit
1/2008-12/2009
Heartland Rehabilitation Services Regional Billing office "Physical
Therapy"** Orange Park, FL **Collector**
Submit claims electronically through insurance websites, transfer bad debt
accounts to collection agency. Written and verbal communication with
medical & auto insurance companies, follow-up on claim payments, verify
benefits, appeals adjustments patient interactions, submit
7/2007-11/2007
Pinnacle Business Solutions Call Center **Little Rock AR
**Customer Service Representative**
Provide benefit quotes for State PPO & Commercial policy holders &
physicians' offices, open enrollment BCBS North Carolina
9/2003-3/2007
Psychiatry Clinic of South Arkansas **Pine Bluff
Arkansas **Office Manager**
Verify Benefits, pre certify procedures, post charges, payments,
adjustments, electronic claims transmissions, written & verbal appeals,
balance billing, schedule appointments, physician credentialing, bank
deposits, accounts payable and receivable.
. Organized Administration of Private Practice Fostered positive client
relationships
8/2000-5/2003
Khaled W Jabboury, M.D "Oncology" **Houston TX**
** Billing/Collection Specialist**
Trace claims until payments are received, written and verbal appeals,
electronic claims transmissions, balance billing, verify benefits, per-
certify procedures, interact with patients.
. Increased revenue by 20% within first three months
. Maintained positive collections averages
. Met monthly collections goals
8/99-8/2000
Fondren Orthopedic Group **Houston, TX**
**Insurance Specialist**
Trace unpaid accounts, electronic claims transmissions, communicate with
various insurance companies for claim status, verify benefits, and pre-
certify services.
3/98-/3/99
Pain & Health Management **Houston TX**
**Workers Compensation Collector**
Prepared written and verbal communications with insurance adjustors, follow
up on the status of claim payment, verify benefits, per-certify services,
post payments, adjustments, patient interactions.
6/91-3/98
Baylor College of Medicine Orthopedic Surgery **Houston TX
** **Collections Representative**
Trace claims until payments are received, written and verbal appeals,
electronic claims transmissions, balance billing, verify benefits, pre-
certify procedures, patient interactment.
. Launched department's collections efforts
. Managed workflow for growing group of Orthopedic Surgeons
. Key contributor during unprecedented expansion from 15 to 60
physicians (at time of departure)
Contact this candidate