Training Sales

Tiffany Cheeseboro

****-** ****** **.

Greensboro, North Carolina 27406

336-***-****-Cell

336-***-****-Home

*********@*****.***

Trainer

Qualified trainer proficient in conducting successful corporate training

programs for client and employee groups of up to 350 participants.

Proficient in developing presenting programs and training materials in an

exciting manner using a combination of multimedia, personality and group

exercise. Proven time management and organizational skills. Energetic and

outgoing with strong interpersonal and communication skills.

Professional Experience

Instructor/Trainer (Contractor)

09/2012- 10/2012 Redwood Global Partners New York, NY

CLIENTS REPRESENTED OR WORKED FOR:

National Grid

Job Summary:

The training prepared field-based employees to successfully follow new

policies and procedures related to implementation of the USFP a mobile

hand held device employees use to account for their time and cost.

Learners where introduced to basic accounting changes that National Grid

is now using and learned what happened before and after they enter time

and other cost information. In particular, they learned to enter time and

other cost information in accordance with the new policies.

This training was intended to guide learners toward learning

objectives by allowing them to practice tasks for the day-to-day

situations of National Grid Field workers. During scenario-based

exercises, learners used job aids and tools that they will reference to

on the job. By incorporating the use of these materials into the

training, they learned how to support themselves on the job.

NC Immunization Registry (NCIR) Trainer (Contractor)

05/2011- 01/12 State of North Carolina DHHS Division of Public Health

NC Immunization Branch Raleigh, North Carolina

Job Summary:

Works as an integral part of the NCIR Training Team. Provides a

combination of in-house and webinar training pertaining to the use the NC

Immunization Registry (NCIR) system. Provide specific statewide NCIR

system on-site, and off-site instructor-led training to physicians'

offices that are requesting assistance or that the immunization branch

identifies as needing additional training. Working with the providers

existing EMR software such as EPIC, ALLSCRIPTS, ECT to ensure proper

integration of providers workflow with NCIR. Training consist of short,

focused training sessions to address the specific areas of remedial

training identified, staff turnover at a provider that has already been

trained, performs follow ups or to train new NCIR providers. Our

objective is to adequately train any potential or existing user accessing

the NCIR system.

Responsibilities and Duties:

. Develop a thorough understanding of the NCIR functionality

. Led training to offices requesting assistance and or

identified by the immunization branch as requiring additional

training

. Work effectively with people on all educational levels

. Maintain effective working relationships with NCIR

departmental personnel, health care professionals in medical

provider offices and other medical organizations.

. Communicate clearly and concisely in oral and/or written form

with health professionals and the general public

. Stimulate interest and cooperation among these various groups

. Carry out follow up sessions with users after being trained

to use the NCIR.

. Specific statewide NCIR system on-site Instructor Lead

Training, and off-site Virtual Lead Training using Captivate.

Responsible for providing training to:

. Physicians and office staff that request follow-up training

from the Immunization Branch

. Offices that are beginning to use the NCIR

. Offices in need of assistance as identified by the

Immunization Branch

. Training for new NCIR users

. Training for providers using the NCIR incorrectly

Corporate Sales Trainer/Supervisor (Contractor)

09/2010 - 03/2011 ICATT Consulting Jacksonville, Florida

CLIENTS REPRESENTED OR WORKED FOR:

United HealthGroup

Connextions

Job Summary:

Delivers internal training and individual one-on-one coaching to new

hires, incumbents, and other departments that interacted with the sales

of the Medicare Advantage and Part D Program to ensure that the

appropriate knowledge and skills are evident in each role where

proficiency is essential for procedural consistency and patient safety.

Responsibilities include, but are not limited to the following:

. Deliver hands-on Sales Training of the Medicare Advantage and Part D

Program for new hire personnel within the call center. Work with

Sales Supervisors to monitor the progress of trainees in applying

skills applicable to function effectively in a specific role.

. Collaborate with management to evaluate the overall training and

development of incumbent employees. Ensure that appropriate line

managers are aware of the training requirements for their reports.

Provide continuous training to all incumbent personnel to maintain

skills and as new processes or system enhancements are implemented.

. Work closely with the Senior Manager of Operations and the Quality

Assurance Analyst to identify training or coaching opportunities that

arise from ongoing call monitoring and QA results of Sales

Representatives.

. Provide one-on-one coaching to Reps or Analysts as appropriate based

on monitoring results or individual development plans.

. Arrange training for other departments that interact closely with

Sales. Deliver presentations to provide an overview of Sales and to

highlight related dependencies.

. Support the Instructional Designer in the creation of engaging and

effective training materials.

. Maintain knowledge of all functions within the department to

efficiently train each role within Sales. Remain current in

department procedures by attending all cross-functional training on

all roles of the center.

. Create and conduct user testing in collaboration with IT to ensure

successful releases of any enhancements to systems.

. Serve as acting Sales Supervisor as necessary during the absence of

the Supervisor within Center

. Carry out special duties as assigned by the Senior Manager of

Operations or the Director of Sale.

. Direct supervisory management of 30 or more employees

. Maintain training files and documents within regulatory and compliance

guidelines and maintain records within the Learning Management System.

Field Trainer (Contractor)

09/2006 - 12/2012 BDS Marketing, Irvine, California

CLIENTS REPRESENTED OR WORKED FOR:

TIME WARNER CABLE

SONY

BOSCH

SIRIUS

CANON

Responsibilities include, but are not limited to the following:

. Facilitate New Hire training curriculum

. Develop custom training on software applications curriculums

. Delivers training and individual one-on-one coaching to new hires,

incumbents, and other departments that interact with Sales

. Work in collaboration with Sales & Marketing Team to develop

educational programs for strategic and tactical business applications.

. Work closely with the Marketing Team as a Business Analyst to

successfully implement sales aids. Provide input for design,

development and implementation.

. Confer with management, supervisors and employees to gain knowledge of

business needs and job specific responsibilities. Incorporate these

changes in policies, procedures, regulations, business initiatives and

technologies into performance based training programs and create

custom courseware based on "as is" and "to be" process and software

for users

. Conduct needs assessments and performance analysis to determine

training gaps through surveys, assessments and field travel.

. Evaluate employees through field travel and assessments in order to

measure effectiveness of training and identify gaps.

. Establish and maintain metrics to measure the effectiveness of

training and report to management.

. Conduct targeted training sessions to meet business needs and training

objectives such as on-line web based training, classroom instructor

led training, webinar training sessions, etc.

. Identify or develop innovative and creative new learning techniques

and teaching aids such as visual aids, eLearning tools and reference

works to meet audience needs and training objectives.

. Manage project timelines and milestones effectively and ensure timely

communication of project status with all stakeholders.

. Design, develop, and deliver custom training on software applications

both distance Web-based and in-class training programs and courses,

including course materials, exercises, and skills evaluations.

Skills

. Excellent verbal and written communications skills

. Customer service skills

. Experienced with the use of Adobe Captivate

. EPIC experience

. Knowledge of adult learning techniques

. Training and Development

. Knowledge of group dynamics

. Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft

Word, Microsoft Office Suite

. Windows XP Home and Office Edition and earlier operating systems

. Call Center Training and Coaching

. Multi-tasking skills

. Organization skills

. Strong negotiation skills

. Strong closing skills

. Direct sales, Telesales

. Customer maintenance techniques

. Presentation skills

. FCRA certified

. Interpersonal skills, Soft Skills

Contact this candidate