Olivia Smith

*** *** ****.

Kalamazoo, MI *****

269-***-****

abylml@r.postjobfree.com

Objective: Seeking an Administrative position with a company that utilizes skills, abilities,

and experience in administrative and customer service.

Work Experience

PNC Bank (Contracted through Aerotek) Kalamazoo, MI

Consumer Default Account Specialist January 2013 – May 2013

Produce reliable results in performance and attendance.

Manage time successfully to increase productivity and meet individual and team goals.

Assist customers with quality customer service while building positive relationships.

Navigate company mainframe systems effectively to expedite process.

Member of a team targeting low risk accounts to minimize bank loss through successful

payment arrangements on delinquent credit cards and lines of credit.

Buddy Cab Portage, MI

Independent Contractor September 2010 Present

Assisted in research to establish a new business.

Negotiated contract details.

Provided monthly invoicing for contracted accounts.

Wrote, designed, and produced recruitment materials, brochures, advertising

materials, and reports using Microsoft Office software.

Co Interviewed job applicants and helped plan training programs.

Reconciled receipts for tax purposes.

Ordered office supplies.

Peloton (Contracted through Aerotek) Kalamazoo, MI

Customer Service Representative July 2012 – August 2012

Outbound calls providing product supportive services.

Maintained detailed notes using computer.

Referred qualified leads to sales experts.

Western Michigan University Kalamazoo, MI

Assistant Program Director May 2005 August 2010

Managed and mentored student employees.

Acted as liaison between community colleges

Reviewed and answered correspondence.

Catered food for meetings and seminars.

Wrote, designed, and produced recruitment materials, abstract books, brochures,

and reports using Microsoft Office software.

Managed and coordinated office functions and scheduled travel arrangements.

Interviewed job applicants, conducted orientation of new employees, and helped

plan training programs.

Provided budgetary support including monitoring, tracking, and reconciliation of

credit card. Gathered information for yearly budget submission.

Ordered office and laboratory supplies.

Research Assistant May 2003 – May 2005

Conducted laboratory experiments using GLPs and maintained extensive laboratory notes and

documentations. Presented research at local and national meetings.

• Enzyme Linked ImmunoSorbent Assay (ELISA): ELISAs were routinely performed to identify the second

messenger system enzymes involved in neuroprotection and

excitotoxicity.

• Excitotoxicity and neuroprotection of retinal ganglion cells in mammalian lines. Pharmacological studies

were performed using specific excitotoxic and neuroprotective agents to identify specific receptor.

• Immunocytochemistry: Use of Texas Red and Alexa Fluor 488 labeled antibodies for the localization of

neuronal nicotinic ACh receptor subunits in adult mammalian retinal ganglion.

• Culture techniques: Sterile harvest and maintenance of adult mammalian retinal neurons in culture. Adult

pig retinal ganglion cells were acutely dissociated and cultured up to a week.

Kalamazoo Valley Community College Kalamazoo, MI

Human Resources Assistant September 2002 May 2003

Composed and typed routine correspondence using a computer.

Filed correspondence and other records.

Answered telephones and gave information to callers and routed calls to

appropriate officials.

Greeted visitors, ascertained nature of business, and conducted visitors to

appropriate people.

Kept personnel records.

Updated intra office activities web page.

Howe Marketing Kalamazoo, MI

Inside Pharmaceutical Representative June 2000 August 2002

Utilized written and verbal skills to convey information to medical professionals

regarding specific pharmaceutical products.

Provided samples of targeted pharmaceuticals.

Used a computer to enter and maintain detailed notes about customer contact.

Scheduled follow ups using computerized scheduling system.

Fielded questions and concerns about targeted pharmaceuticals.

Education: Western Michigan University Kalamazoo, MI

Completed coursework toward a Bachelor degree in Biochemistry.

Kalamazoo Valley Community College Kalamazoo, MI

Associate of Applied Science December 2004

Chemical Technology

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