Lead/SeniorTechnical Writer
Resume:
CHARLES R HILAMAN
Nottingham, PA 19362
*********@****.***
SUMMARY OF EXPERIENCE:
Mr. Hilaman is a professional Technical Writer possessing an engineering degree, enabling him to
understand and document highly technical systems. He is well versed in current tools for creation
and life cycle management of large technical manuals and publications, has a working knowledge
of MIL-STD 40051-2, and has achieved expert user status of Adobe FrameMaker. He has
effectively supported the Joint Satellite Engineering Command (JSEC) Program Management
Office (PMO), producing quality customer documentation while working against tight deadlines Mr.
Hilaman has excellent communication and interpersonal skills, allowing him to effectively interview
technical developers and system SMEs as well as developing the skills of less experienced
individuals. He is seeking a position as a Lead or Senior Technical Writer where his unique set of
skills may be applied.
TECHNICAL SKILLS:
• FrameMaker (Structured & Unstructured)
• ArborText Editor
• XML Spy
• Adobe Professional
• Photoshop Elements 10
• RoboHelp
• Microsoft Project
• Microsoft Office Suite (Word, Excel, PowerPoint,Outlook)
• Visio (expert level)
• FrontPage
• Window 2000 networking
• SharePoint
• Documentum
SECURITY CLEARANCE:
Secret, Active
EXPERIENCE:
AASKI Technology, Inc., Edgewood, MD (January 2010-May 2013)
Position: Lead Technical Writer/Journeyman in support of the Joint Satellite Engineering
Command (JSEC) Program Management Office (PMO)
• Using FrameMaker, authored CMA Software Users Manual for AN/TSC-93E in accordance
with.MIL-STD 40051-2A.
• Using FrameMaker, authored Operator and Field Maintenance Technical Manual for
AN/TSC-93E, Ka Kit in accordance with.MIL-STD 40051-2A.
• Authored Theory of Operation for inclusion in the ETM for the Replacement Radio
Frequency Interconnect System (RFFIS) using FrameMaker in accordance with.MIL-STD
40051-2.
• Developed the RRFIS System Administrator Technical Manual using FrameMaker in
accordance with MIL-STD 40051-2.
• Developed and presented RRFIS Hardware Summary to Army and government personnel.
• Generated complete RRFIS training material consisting of a Plan of Instruction (POI),
Student Guide (SG), Student Exercise Guide, Lesson Plans, and Media Package.
AAI Services (January 2009-November 2009)
Position: Senior Publications Specialist
• Preparation of Maintenance Manuals to MIL-STD 40051 for ERMP Ground Control Station
(GCS) UAV program.
Using skills in collecting and clarifying complex technical engineering drawings and
o
information, translated theory of operation into clear written documentation using
Arbortext Editor 5.3
• Starting from scratch, successfully documented the most technically challenging GCS
systems, including Theory of Operation, Controls and Indicators, and Equipment
Description work packages:
Video System
o
Network and Firewall System
o
Computer System
o
Fannie Mae (2007-2008)
Position: Consultant (Technical Writer)
• Import of content to Arbortext 5.3 to support major documentation re-write project
Structure content to meet DTD/DocBook standards
o
Include all cross references reconciled from previous content
o
Formatting of all exhibits previously maintained in Microsoft word
o
• Participation in review process with SME’s using Adobe Professional shared review via
Sharepoint.
• Inclusion of all review comments into new content.
• Editorial review and revision of all documents prior to submission to external vendor for
hosting.
• Developed and maintained document traceability matrix to ensure inclusion of all content.
• Migrated Sharepoint to Documentum
• Successfully developed Training Guide for in-house employee use
Oracle Corp. (2007-2008)
Position: Technical Writer (sub-contractor)
• Development of design phase documentation suite:
Database Server Architecture
o
System Management Procedures
o
Testing Environment Setup
o
Information Assurance Architecture Design
o
• Editorial review and revision of all documents prior to submission to Quality Assurance team
• Maintenance of document traceability matrix to ensure adherence to engagement statement of work
• Formatting and adherence to client and engagement template standards
Lionbridge, Inc. (2005-2007)
Position: Technical Writer/Consultant
• Produced product documentation for Hewlett Packard using Arbortext 5.1 to produce final
PDF deliverables and context-sensitive online help files
• Adherence to standards required for writing for localization and consistency
• End user testing and participation with client development team to refine and produce API
requirements
• Collaboration with client teams to gather requirements, define documentation objectives,
and collect required information
• Leverage existing client documentation to develop single-source online help content for
online translation memory tool site documentation for external users as well as system
administration
• Creation and update of online help manual using Robohelp X5
Hilaman Consulting (2001-2004)
Position: IT Consultant
• Development of business marketing materials.
Write, edit, and revise product documentation suite including user guides,
o
administration guide, configuration guide, installation guide, release notes,
readme.txt files, and technical specification documents for small software
development company
o
Consolidated Nutrition, LC (1995-2001)
Position: District Sales Manager
EDUCATION:
B. S.E E, Johns Hopkins University, Baltimore, MD
Defense Acquisition University ACQ101, ACQ201A, LOG101, LOG102
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