Sr. Delivery Manager

Dharmendra Kumar Sinha

Sr. Delivery Manager

Wipro Technologies Ltd., Hyderabad,INDIA

*****************@*****.***

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(M) 91-092********,

(L) 91-040-********

Experience Summary

I have more then 19 years impeccable experience in Software Services and

Consultancy LOB. I have been managing large teams in both FP and T&M type

of engagements with P& L responsibilities and hands on in program and

Project management capabilities and technology experience to guide the team

thoroughly for delivery excellence for set of projects/operations in

multiple large accounts to ensure complete compliance with SLA, schedule,

quality and higher level of CSAT. I took ownership of logistics,

infrastructure and resource needs during engagement start up and continue

with growth of accounts. I defined and implemented transition strategy

wherever required and managed OM for the accounts. I coerce to benchmark

against delivery centric best-practices and forge the changes within

delivery structure, processes/operations accordingly. I have unfeigned

track record to bank high amount of ROI, PAT and Operating Margin for the

SBU through extremely cost effective Delivery and Engagement methodologies.

I have sound expertise in startup Offshore Development Center ( ODC )

setup, Financial, legal, HR, Administration & Logistical management for the

setup phases. I have acquired strong vision to see beyond the horizon and

to create real change through my expertise in multiple functional domain

and leadership.

Responsibilities as Sr. Delivery Manager- Wipro Technologies

Delivery Management Role

Definitive Responsibility - (Strategic)

. Ownership responsibility for my two large accounts with team- strength

more then 400

. Vindication of account business structures for smooth operation

. Yearly budgeting and quarterly resource appraisal

. Develop the BCM for risk mitigation, damage control and back up

. Ensure protection of customer's data and IP

. Engagement -Reporting and escalation structure plan

. Recruitment and Training w.r.t client compliant requirements

. SDLC monitoring and Architecture compatibility for all sets of

projects

. Liaison with Vendors / agencies

. Ensure applicable Engagement & Delivery Model

. Interaction, Discussion in COx level meeting with clients for business

and internal for OM and across vertical instigates.

> Definitive Responsibility - (Tactical)

Pro- actively support Pre- sell activities

Proposals development ( Response to RFP) with Technical team and

Marketing force

Account farming with upsells and cross sells

Client contract agreement development and farming space for

negotiations

. Ensuring SLAs, schedule, quality and customer satisfaction for all

deliverables

. Portfolio management based on efforts and functionalities for ROI and

account margin

. Program Management for multiple projects

. Expatriate handling during their visit to ODC

. Amiable Escalation resolution

. Onsite / offshore resource mix

. Alignment of all the requisite parameters between the Wipro and

customers

. Higher resource utilization and compliance with amicable bulge ratio

. Facilitate infrastructure and communiqu channel for software

development and operations

. Responsible for change request management, compliance with SLA and

risk management

> Indicative Competency Responsibilities

. Constant engagement with customer

. Drive account steering committee meetings and task force's to complete

SBU level initiatives

. Lead account growth and sustenance through pre-sales support

. Create team agreements/sub-contracts to forge alliances/partnerships

for account growth /sustenance

. Invoice and follow up for recovery and issues

. Attrition management

. Billability / Accountability for resources

. Conduct structured review of projects and audit projects

. Fix the gaps with corrective actions

. Steer innovations to improve customer service at account level

. Drive knowledge and resource management across accounts

. Ensures account specific induction and training plans for fresher's

. Mentoring/grooming PMs / Pro Managers / DMs Certifications/Trainings

> Project Management Role

. Superintend with significant practical experience and thought

leadership for varying scope and complexity of highly critical and

customer's sensitive business logic projects.

. Sole responsible to evolve required project management/execution

strategy, communication, governance, escalation, reporting and

tailoring process methodologies.

. Drive for delivering the project using organization project

management/execution tools for effort, cost, schedule and quality.

. Close monitoring for planning, tracking, reporting (internal and

external) and project performance (status and progress) on a periodic

basis.

. Vindicate feasibility of risk mitigation and contingency plans and

manage internal and external conflicts.

. Engage stakeholders across the geography and make effective use of

escalation channels to resolve issues.

. Pro-actively respond to bizarre situations and evolve suitable

approaches.

KEY Accounts :Wipro Technologies Ltd., Hyderabad ( 2005 onwards)

Vertical: Utility

Core Production & Blending, British Petroleum, UK ( Aug. 2007 onwards)

Description: OIL Blending Systems:

In-Line Blending of Lube oil to provide a consistent and optional

feedstock for refinery operation. Recording of crude distillation

quality through distillation unit and other downstream units.

Record and graphs for each Base stock component stream, formulation

of ingredients ratio, pump records and discharged final product.

Risk aversion of contamination and its measurement in lube oil

blender to bring its closely related family or complete separate

one. Measurement of base stocks and additives / ingredients in

blender. Measurement of wet component and additives in Iinline-

Lube-Oil Dehydrator. MNR application for Component measurement as

API Gravity and density, Water content, True boiling point (C1 to

700 ), Viscosity, pour point, sulfur. Categorizing of 431

formulation grade and keep track of their detail records with their

chemical compositions for each blended product. Storage

categorization with their records. Transportation details system

for the blended product as well as base stocks / additives.

Inventory management system with proper demand and supply.

BLENDING Automobile gasoline Systems : Recording system for

distillation range, resin content, incubation period sulfur,

corrosion, acid PH and mechanical impurities, virgin gasoline, FCC

gasoline, Hydro cracking gasoline and alkaline. Reforming process

recorded reads other anti-knock agent, phenols, amine antioxidant

etc. Recording system for butane and resultant gasoline's BP,

vapor pressure and distillation temp.

Technologies : Oracle 8i, Crystal Reports, ASP.NET, J2EE, Tomcat

Web Server, Business Objects, VB Scripts, Java Script, XML,

Visio, Rational Requisite Pro.

Peak Team Size : 215

Vertical: Aerospace

Aircraft Maintainability System - Boeing, USA ( Jun.2007 onwards)

Description:

The objective of this system was to calculate the depreciation of

each aircraft as well as s its valuable assets. The repairing

system keep track record for various Components and its parts

based on models, families of aircraft engine and entire process

concern to each repair with compliance of US aviation authority

approval. The system also include the actual procedure conducted,

repair cost estimation, life of that repairable part, its

depreciation cost, No. of visits for repairing the same part.

Based on these records, it estimates the business growth for

coming 12 years of this business. It has business logic for these

calculations.

Technologies : J2EE, XML, RUP (Rational Unified Process), Rational

Requisite Pro, UML, Oracle, JNDI,

JTA, Applet

Peak Team Size : 155

Vertical: Aerospace

Pilot Manager - BAE, UK (Apr.2005 - Mar. 2007)

Description:

With this application, pilot gets help for Weather information for

fog, density, visibility, Traffic on run way, time to get

down, rout no. of run way, altitude before landing, projectile

graph, leaning angle and speed from ground agencies. This

application is integrated with various other systems to get

information for Landing.

Operating System : SCO Unix / Windows 2000

Technologies: C++, C# Embedded, JavaScript, Struts, HTML,

Java, XML,,MS Visio,

OOAD,

RUP, Rational Requisite Pro

Peak Team Size : 220

Key Accounts : Satyam Computers Services Ltd, Chennai ( Jan. 2001 - Feb

2005 )

Vertical: HealthCare

Key Account: Contract Administration System- ACS, USA

Description : CAS supports the facility contracting process at PHCS.

CAS is a tool that houses all facility demographic and

reimbursement terms and is the basis for facility contract

administration. These reimbursement terms are exported to both the

Hospital Claims Pricing Software (HCPS) and PHCS e-price systems

for pricing purposes. The majority of PHCS customers receives and

uses data output from CAS and price claims utilizing one of these

two systems. The demographic data is exported to the HCPS and

PHCS e-price as well as FaceTSTM and the directory & website

vendors for directory printing and referral purposes. The

increasingly competitive nature of the facility contracting

environment and escalating customer demands for improved data

management and integrity have resulted in a growing inventory of

enhancement requests. PHCS has evaluated the proposed changes and

surveyed the industry to manage the priority and strategy for

revising the system. After assessing the impact of the

enhancements on the system and on it's ability to improve it's

competitive position, PHCS made a decision to review the entire

contracting process and systems that support it, rather than make

modifications on an as needed basis. This will ensure that the

proposed enhancements will support the needs of PHCS in the

future.

Role : Sr. Consultant II

Operating Systems : Windows XP

Technologies : Java, JMS, Web Services, XML, HL7 1.0, SOA,

OOAD, Rational RequisitePro,

Period : 25 months

Peak Team Size : 156

Vertical: Enterprise Application Solutions(EAS)

Techno-Business process automation-Gillette, USA

Description: There projects were to give technical

information about varieties of Gillette-product including personal

care, oral care, man's beauty, appliances to each of Gillette

office across world so corporate office would be able to update

each office about latest technology Gillette incorporates for each

of its product. This was about technical know-how to share to all

the branch sales office.

Role :Sr. Consultant II

Operating System : Windows 2000

Technologies : Oracle 5, JBuilder, JNDI,JTA, WebSphere Studio

Application Developer,JSP, Java

Beans, Java Servlets, Struts, HTML, Java, XML

Period : 14 months

Peak Team Size : 130

Vertical: HealthCare

Medical Clearance System-US HealthCare Dept., Columbia- USA

Description: This application is to keep track of detail information to the

process of different drugs under

variety of categories and sub- categories as well as

their contents, labels, US Govt. approved

process, procedure and standards and some life saving drugs with

other categories. Search

Category with name, contents, make, disease and label etc.

Role : Lead Consultant II

Operating System: : Windows XP

Technologies: : Java, JMS, Web Services, XML, Lower Layer Protocol (

TCP/IP), SOA,OOAD,

Rational RequisitePro.

Period : 9 Months

Peak Team Size :93

Project Management Responsibility for below Projects :-

. Cost estimations Client

. Strategic relation management

. Requirement management with problem space & solution domain

. Scope management,

. Expectation management

. Pre-sales- RFP Response- PPT

. Architecture suitability & Scalability

. Agile with SCRUM methodology

. Check points and Milestones

. V & V-ROI, Hazard Analysis

. Resource management & work allocation

. Onsite/Offshore model, GDM Module

. Coordination management

. WBS I, II & III Level, Earned Value System

. Assessment Plan

. Quality Matrix

. Risk management

. SCO management

. Status assessment and Reporting

. Project Tracking, Re-estimation and plan up dation

. Workflow control of activities responsible for iterative

development process

. Abatement and alternate scenario management

. Mentoring various projects with Best Practice Methodologies

. Training and Recruitment management

Technical Expertise: Cost Estimation : COCOMO I & II, IFPUG, WBS

Requirement & Design : Requirement Technique,

RequisitPro, RationalRose,

UseCase, RUP, UML, OOD,

Alexandrian & J2EE patterns,

Go4, MS-Visio

Technologies :CoreJava1.3, J2EE -

JNDI, JTS, EJB1.2, JDBC2, JMS, RMI,

JSP, Servlet, Struts1.1, Tiles,

validator, Log4J, CORBA2.2,

OS : SCO UNIX,

Shell script, Windows

Comp-U-Learn Tech India Ltd. Hyderabad (Aug. 2000 -Dec. 2000)

Insurance Standardization -NY, USA

Description: This application has sole objective to standardize

all the legal insurance practices as per

Federal govt. of USA that sync. with local state govt. It

keeps tracking all the concern business and maintains

records for each one, for time to time audit purpose.

Role : Project Manager

Operating System: Windows 98

Technologies : Java Beans, Java Servlets, WebSphere, HTML, Java, XML,

Oracle 4, JUnit,

Loadrunner, MS Visio, OOAD, UML

Period : 5 Months

Peak Team Size: 38

data Alloys Ltd., Kolkata ( Sep 1997 - Aug. 2000 )

Auction Tracking System - Federal Mugal, Colorado- USA

Description: This application was to give detail about heavy

weight locomotive machines and parts

its model, depreciation cost, type, component, amount,

weight, cost, years old, location,

consignee etc. with respect to purchase in auction by

Federal Mugal. All these

information would be accessed by different offices of

Federal Mugal all over Europe

and US.

Role : Project Manager

Operating System: Windows 95

Technologies: MS/SQL, JBuilder, JNDI, WebSphere, Java, Ant,

Eclipse, JUnit, MS Visio, MS Visual

SourceSafe, OOAD

Period : 10 Months

Peak Team Size: 20

Air-Ticket Reservation - Sahara Airlines, India

Description: It provided the passenger to search the flight

according to choice of cost, time and

destination but limited to two routes. It would enable the

passenger to book a particular seat as per facilities

available in the aircraft and categories. Payment was as

per two phase commitment of the transaction flagged by

third party and encrypted transaction. Architecturally

middle-tier was CORBA servant which in turn controlled by

server process through different servant-policies and

configured through IDL interface. It was implemented in

Java for server side object creation. The user interface

was a simple Applet to interact with client. Payment

Gateway was through third party.

Role : Project Lead

Operating System: SCO Unix 3.2

Technologies: Oracle, JBuilder,MS Office,MS Project, PL/SQL,

Java Applets, Java Beans,

JavaScript, Java, CORBA-0.1, Loadrunner, MS Visio, OOAD,

Rational Rose, UML,

VisiBroker1.03

Period: 11 Months

Peak Team Size: 37

CalicoPricePoint - Calico, CA - USA

Description : A dynamic pricing system that will be customized through

various dimension of time, commodity category, pricing

range etc. to ensure maximum profit from each sale.

Marketing

manager can dynamically execute the segmented pricing

strategies based on product and customer history and can

maximize customer loyalty too. It has different rules of

pricing, quote, customer profile and price engine. One can

use these existing rules or combination of these rules or

can use compiled version of own rules for pricing their

products with varieties of criteria. It's a customizable

business framework product.

Role & Organization: Project Lead - data Alloys Ltd

Operating System: Windows 95

Technologies: JBuilder, JNDI, JTA, JSP, EJB, HTML, XML,

WebSphare3.0

Period: 16 Months

Peak Team Size: 41

NetSoft Solutions, Pune ( Jul 1994 - Aug 1997 )

Registration automation for land Reform- Kerala Govt. Land Reform Dept.

Description: This application is from Kerala State Govt. of India. This is

a client server application to automate complete information concern to

Land (Public and private) and its registration details. For private land

properties, it gives complete history information about land and its

different owners in course of time.

Technologies: Core Java, Servlet, JSP, Struts1.1, Oracle8 Synopsis-

Role : Senior Software Engineer

Operating System: Windows

Technologies: Java, SQL

Period: 15 months

Peak Team Size: 25

Mortgage-Loan Process - Landing Space, NJ - USA

Description: This application had various functional

subsystems such as Task manager,

Appointment manager, Bulletin manager,

Mailing System, Event-Calendar manager,

User-form-updation, Search engine for

internal processing of applicant's loan /

mortgage, which required high level of

business logic accuracy too for fast and proper

automation of loan processing. It has

two type of business line -Borrower and Co-

borrower. It had also rules for same

candidate having different role in different

application.

Role : Senior Software Engineer

Operating System: Windows

Technologies: Java, SQL, C structure

Period: 9 months

Peak Team Size: 32

Financial Package( CFFP)- Pearless, Kolkata

Description : These was a generic application having not only detail

profiles of customers but also it keep

track of their deposits and withdrawals with business logic and with proper

validation of logic schemes,

and company's financial status for that branch. This application was

developed in C language Structure, Link List, Stack, Enumeration, for

clients' profile maintenance and search functionality with different type

of sorting techniques as heap sort, tree sort, quick sorting.

Role Software Engineer

Operating System: SCO Unix

Technologies: Foxpro, LAN, C, C++, UML, Microsoft Exchange

Server 5.5

Period : 10 Months

Peak Team Size: 15

Non- IT Company Experience

Village Paper Pvt. Ltd., Una, Himachal Pradesh ( Aug 1989 - Jul 1994 )

Description: This is a Paper recycling Plant.

Role: Here My role was planning & strategy

formulation to increase Sales and managing

Field visiting, Ensure timely

delivery of the product and support in Production unit.

Period : 50

Team Size: 8

Education Details :

Xavier Institute of Social Services ( XISS) - MBA- Industrial Relation

(1987-89)

Ranchi University - - - - - - - -- - -Bachelor of Science (Mathematics)

(1983-86)

I.I.T. Kharagpur- Software engineering - - Advance Diploma in Software

Engineering

C-DAC( Deptt. Of Telecom, Gov. Of India) - ACTS, Bangalore - - - - -

Advance Computing in Java, .Net, C,C++,VB

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