Manager Customer Service

Georgia Cottreau

** ********* *****, ********* ** B4E 3B1902-***-****

Email: ***************@*******.***

Career Objectives:

To utilize all skills that I have acquired through past work experiences and advance

to greater accomplishments.

Skills and Abilities:

Able to make quick decisions, solve problems and work well with a team.

Knowledge of most computer programs such as outlook, MS word, people soft, TAM,

simply accounting and windows 8 softwar e.

Scheduling to operational needs.

Interviewing and hiring to staff requirements.

Inventory management.

Loss prevention standards.

Health and safety in the work place.

Excellent communication skills.

Exceptional customer service.

Achievements and Awards:

2013: CSTS Certificate

2013: Sales Floor Leader course

2011: Awarded for Excellence in Store O perations

2010: Performance Management course

2010: Situational Leadership course

2011: First Aid class A ( expires Feb.2014 )

1984: Graduate Nursing Certificate

Work Experience:

Dec.2012 – 2013: Laura Canada, Dartmouth NS

A keyholder position for sales floor leading and all managerial tasks.

2006 – 2012: Reitmans Canada, Yarmouth NS

From 2006 to 2009 I was a Team Lead that allowed me to learn and develop all

required skills to manage a retail store.

In 2009 I was promoted to Assistant Manager where I was able to use these skills

to provide support and develop a strong team.

In 2010 I was promoted to Store Manager with an award given to me in 2011 for

Excellence in Store Operations. As manager I met store targets and wage cost to

effectively make a profit.

1998 – 2005: Vital Signs, Yarmouth NS

As co-owner of a sign manufacturing company I took care of all office duties

including payroll and invoicing. I also helped with the manufacturing of signage.

1989 – 1991: Nakile Nursing Home, Argyle NS

All geriatric related care including drug administering.

1984 – 1989: Private Nursing, Barrington NS

Private in home nursing care at various locations.

Education:

1982 – 1984: Yarmouth School of Nursing

Graduate nurse

1982: Barrington Municipal High School

Grade 12 Diploma

References available upon request.

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