Manager Management

LEIF WESTBERG

**** ***** ** **

Leesburg, VA ****6

Cell# 571-***-****

********.****@*****.***

Security Clearance: TS with SCI Eligibility

Summary: Active TS with DoD, 8 years of experience supporting proposal

activities, business development, project management and capture

management for SAIC, 4 years of experience in managing DOMEX workflow

operations at 2 national level translation agencies, BA, 5 years in the

US Army Intelligence Branch, former Arabic linguist, combat veteran and

Bronze Star recipient, Deployed on 3 combat tours in support of Operation

Enduring Freedom.

Work Experience:

Corporate:

Business Development Manager March 2011 to present

Diplomatic Language Services

. Capture Management- Responsible for the identification, qualification,

tracking and preparation for bid on federal contracting opportunities in

the Language Services Industry

. Mentoring Junior Staff- Mentoring and training junior staff to perform

tasks to the standard of larger companies, such as contract management,

RFP response, unsolicited bid proposals, networking at social events,

locating and exploiting industry events, and project management.

. Positioning for Diversification of Services- Identified areas where

existing company resources and past performance could be adapted to

diversify into other related markets, build strategies for development of

additional resources and past performance to further diversify through

subcontracting opportunities and smaller scale work

. Solution Building- Develop processes, people and tools for new contract

wins; guide transition of new contracts; interface with the customer and

program personnel to ensure expectations are being set and met

. Networking- Develop relationships with small and large businesses for

teaming opportunities both as a sub and prime, gather market/competitive

intelligence to inform decisions, find mutually beneficial opportunities

with other companies

. Proposal Efforts- Manage proposal efforts and direct staff, manage

solution building for business and technical proposals, develop price to

win solutions, run proposal reviews, participate as subcontractor in

other proposal activities

Marketing Response Director February 2008 to March 2011

Language Services Division, SAIC

. Proposal Support- Book boss for major proposals (greater than $30M),

authored small proposals (less than $10M), authored responses to market

surveys and requests for information

. Small Business Advocate- Maintain pipeline of qualified small businesses

to meet government small business requirements on our prime contracts,

partner with on set-asides and meet SAIC's internal SB Mentoring goals

. Business Development- Qualify emerging opportunities, develop capture

plans, support corporate sales calls, and report on status of

opportunities pipeline for the division on a regular basis, create and

execute plans to position the Language Services Division to win

opportunities and expand customer base

. Resource Manager- Maintain pool of free-lance linguists and vendors for

internal SAIC translation and linguist support requests, ensure available

resources are matched with division programs, recruit hard-to-find

language skill sets, support ad-hoc requirements from customer base

. Marketing Support- Develop material for and attend conferences relevant

to the Language Service Division, maintain relationships with other

businesses, speak at various venues about SAIC's foreign language support

capabilities

Contractor:

I was initially assigned as a linguist to the National Media Exploitation

Center as an Arabic linguist but was moved to workflow management to

backfill a vacant position. Based on this experience I spent the next four

years managing media translation and language Analysis workflow. I was also

brought in as a SME to work on language service related proposals. After SM

Consulting was purchased in 2008, I was brought into the office to assist

with the transition into SAIC.

Workflow Manager July 2006 to February 2008

National Virtual Translation Center as contractor for SMC/SAIC

. Manage a large cadre of linguists in a virtual environment for multiple

projects to include maintaining quality, deadlines, and the management of

linguist and customer expectations

. Assisted in cleanup of TONS database, for purposes of providing accurate

metrics

. Created metrics reports provided to Director of Operations

. Assisted in design of Supervisory Task Manager TONS role

. Acted as Interim Supervisory Task Manager and Site Lead during gaps in

leadership

. Increased throughput of requests submitted through National Harmony

database

. Authored standards for performance and management of task management

group to ensure accountability and performance

. Provide requirements and feedback to vendor companies on proprietary

workflow system

Workflow Administrator/ Site Manager October 2004 to July 2006

National Media Exploitation Center as contractor for SMC

. Manage workload of 100+ linguists, report on productivity and status,

handle requests and delivery of products to a variety of national level

assets

. Serve as site manager for 20 linguists, track and report hours for

invoicing purposes, handle company-related issues

. Created and managed workflow team of 4

. Created and documented many of the workflow processes still currently in

use

. Provide requirements to vendor companies for workflow systems

. As needed, corrected work done on translations and summaries from Arabic

media

Military:

As an Arabic linguist for the US Army, I graduated from the Defense

Language Institute in 2000 and was assigned to the 3rd Armored Calvary

Division in Ft. Carson, Colorado in the fall of 2001 after extensive follow-

on training.

Team Lead, Linguistic Support/ SIGINT Cell April 2003 to November 2003

Iraq

Deployed to Iraq in charge of 11 intelligence specialists and 4 SIGINT

platforms, sent in support of theater operations. Section provided SIGINT

and linguistic support as needed to conventional forces and national level

assets operating in the Al-Anbar province.

. Team had direct involvement in the capture of 'No. 54 Most Wanted by

Coalition Forces in Iraq' Khamis Sirhan Mohammed

. Team provided interpretation support to areas and operations too hostile

for civilian support

. Provided the first substantial SIGINT from the Fallujah/ Ramadi area

. Worked out logistics of keeping equipment maintained, soldiers fed, and

intelligence products delivered in a timely manner during aggressive,

high-tempo operations

Squad Leader/ Acting Platoon Sergeant April 2002-April 2003

Fort Carson, CO

Acted as platoon sergeant for SIGINT platoon in the four months staging

for deployment to Iraq and on an as-needed basis during gaps in leadership.

Also served as squad leader to a 4 man SIGINT collection team.

. Established and documented procedures, wrote SOP for new SIGINT platforms

. Trained soldiers in general skills and specialized tasks as required

. Maintained in excess of one million dollars of specialized equipment

. Planned, executed and reviewed the carrying out of operation orders,

directives and missions

. Filled in gaps in training, staffing, and equipment within unit as needed

Food Service:

Kitchen Manager June 1997- January 1999

Niffer's Place Auburn, AL

. Managed kitchen personnel

. Scheduled shifts based on needs of kitchen, keeping labor costs as low as

possible

. Ordered food, supplies and equipment

. Kept equipment in good working order, making repairs as necessary

Education:

Thomas Edison State College, Trenton, NJ April 2004-June 2004

Bachelor of Arts

Jefferson State Community College, Birmingham AL March 1994 -May 1995

Completed 30 credit hours toward Associates in Psychology

Southern Union State Community College, Auburn AL March 1996- April 1999

Completed 85 credit hours toward Associates in Computer Programming with

emphasis in COBOL and AS/400 mini-computer and database applications

Defense Language Institute, Monterey CA July 1999 -October 2000

Arabic Linguist Certification- Completed 50 semester units. Program

designed to teach students Modern Standard Arabic to a 2/2 DLPT standard

Goodfellow AFB, San Angelo TX October 2000 - May 2000

Voice Interceptor Course, Arabic Target- 36 week course designed to teach

the fundamentals and applications of electronic warfare and signals

intelligence intercept

Operational Experience:

Operation Iraqi Freedom April 2003-November 2003

Led 11 intelligence specialists responsible for providing linguistic

support and gathering, analyzing and disseminating intelligence in the Al-

Anbar province of Iraq for conventional coalition forces and national

assets in area.

. Participated in security sweeps and patrols of urban areas

. Assisted in the formation and training of Iraqi Special Security Force in

the cities of Fallujah and Ramadi

. Conducted aggressive counter-intelligence and signals intelligence

operations against subversive elements in province

. Received Bronze Star award

Operation Desert Spring/Enduring Freedom November 2001-May 2002

Led 5 linguists in providing linguistic support to elements of ARCENT, 1st

Cavalry Division and 4th Infantry Division on the Kuwait-Iraq border during

intrinsic operations

. Acted as liaison between US and Kuwaiti forces during joint training

operations

. Conducted classes for Kuwaiti soldiers on US tactics and doctrine for

armor and artillery units at a company level

. Conducted security sweeps of US occupied areas and relocated Bedouin

living in impact sensitive areas, reconnoitered sites for joint forces

maneuver training

. Conducted offensive counter-intelligence operations against Iraqi

insurgents operating in 'Udari area of Kuwait

. Translated communications and documents exchanged between Kuwaiti and

American forces for ARCENT (mainly memos and radio traffic)

. Assisted in the planning and execution of a first ever Kuwaiti-American

live fire field artillery exercise, where Kuwaiti forward observers

called for American fire missions from remote locations and vice versa

. Received 2 Army Achievement medals

Operation Bright Star October 2001 to November 2001

Provided linguistic support as part of a 9 linguist team to first squadron

of the 3rd armored cavalry regiment in Mubarak Military Reservation, Egypt

. Trained Egyptian soldiers in basic soldier skills and nuclear, biological

and chemical doctrine

. Acted as liaison with Egyptian military and screened Egyptian contractors

. Assisted in presentations given to high level Egyptian officials on new

weapons systems and combat technology of the US Army

. Received 2 Army Achievement medals

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