Quality Assurance Engineer
Resume:
William W. Wareham
Superior, CO 80027
*********@*****.***
Professional Qualifications
• Over 15 years of experience in high tech software quality assurance engineering for web-based, application, and embedded software
• Experienced in defining test strategy, building test plans and schedules, generating test cases, executing manual and automated tests, performing quality comparisons, creating reports, and writing test scripts in open source and proprietary languages for manual and automated testing
• Experienced in designing and implementing all levels of testing strategies including white box, black box, unit, functional, integration, regression, performance characterization, and interoperability testing
• Knowledgeable about software development processes, version management, and release processes
• Trained in Requirements Based Testing, test logic analysis, and test script generation for web, embedded, and custom UI applications using shell scripting, Perl, PHP, VB, and DTT
• Experience leading and mentoring teams of up to ten QA engineers
• Experienced in gathering project requirements, conducting requirements analysis, converting business requirements into technical requirements, and establishing traceability
• Experienced with agile development environments with two week sprints managed with SCRUM and ad-hoc tools
• Experienced with the documentation and traceability requirements of several regulatory environments including FDA, SEC, and FCC
• Defect tracking experience with TrackWeb, Bugzilla, Excel spreadsheets, and informal feedback techniques
• Experience with RequisitePro, HP Quality Center, and DOORS for requirements management; familiarity with TestTrack
• Experience with FMEA analysis, including hazard, and risk analyses
• Solid understanding of networking technology at all levels of the 7-layer model
• Experience with Wireshark, PuTTY, and SoftPerfect Network Analyzer for packet-level testing
• Hands-on experience with VMware virtualized lab environment including creating and destroying guest server instances, utilize templates, and configuring virtual networks
• Experience with SQL databases including SQL Server, SQL Express, and MySQL
• Testing experience in Linux/Unix and Windows environments
• Working knowledge of software test automation tools including QTP, TestPartner, and Silk Test
• Able to quickly come up to speed on new technologies
• Continually research and document SQA best practices to shorten the test cycle and better estimate time and resource requirements
• Consistently use cross referenced tools and techniques to ensure system data quality
• Demonstrated ability to perform cross team product testing involving local and remote teams
• Demonstrated excellent troubleshooting skills
• Proven ability to work with users, testers, designers, and other stakeholders to qualify, reproduce, resolve, and eliminate root causes of problems
• Strong analytical, organizational, and planning skills
• Consistent advocate for researching new automation technologies to improve efficiency
• Frequently acknowledged for creative thinking and problem solving
• Consistent attention to detail and focus on process improvement
• Strong technical writing and communications skills
Relevant Experience History
Senior Software Quality Assurance Engineer [Terumo BCT] 2011-present
• Developed and executed the plan for UI, functional, regression, interoperability, and system integration testing of a new product that consisted of a web-based management application, embedded real-time software, and electro-mechanical hardware. Worked with a team of six to meet the release-to-production date despite numerous changes to requirements and hardware.
• Generated documentation and protocols and conducted documentation reviews to comply with regulatory requirements
• Supported hazard and risk analyses, FMEA analysis and associated test case development
• Increased competencies in numerous test tools including RequisitePro, HP Quality Center, TrackWeb, VMware, SQL Server/Express, Access, PHP, Visual Studio, SlickEdit, Wireshark, and SoftPerfect Network Analyzer
• Articulated and documented additional SQA best practices including utilizing a test-step module library, adding multimedia to testing and defect documentation, continuous tracking of test case design, execution, and test metrics, and linking field support events to the test execution database.
SQA Engineer [Critical Logic] 2007-2010
• Analyzed and modeled requirements for 10 major products in two and a half years, generating the minimum 3000 test cases that provided 100% functional test coverage
• Developed test plans and scripts for manual and automated testing of numerous applications including SalesForce.com, an Oracle MRP system for a global computer supplier, Medicare EDI transactions, debit card transaction processing, a large insurance claims processing system, an on-line configurator for computer systems, and several other web-based business applications
• Responsible for establishing and maintaining good customer relationships, managing project review conferences, hosting Requirement Review meetings, and documenting agreements and action items
• Used QTP, VB Script, and TMX to generate regression tests for a web-based expense reporting application for State of Washington employees in an agile development environment with two-week sprints
• Gained competencies in various SQA tools including DOORS, Bugzilla, Perl, Linux, QTP, Visual Basic
• Designed a scripting error database that reduced test correction cycle time from two days to one hour
• Built a test module library that reduced a test development cycle time by 30%
• Designed and developed an automated image analysis process for GUI regression testing that cut test time by 80%
• Designed and built a macro library that reduced errors and reduced test script development time by 25%
• Designed, developed, and implemented a project terminology database that reduced project start-up time by 15%
Quality Assurance Technology Consultant [Self-employed] 2004-2007
• Consulted at more than 25 small business and individual PC/network installation locations
• Provided QA services involving installations, configuration validation, security, application support, and system maintenance
• Supported multiple hardware platforms, software environments, and applications including Desktop PCs, laptops, mobile devices, Ethernet networks, wireless networks, Windows 95 to Win7, PC maintenance, PC and network security, performance optimization, MS Office Pro, OpenOffice, Quicken, QuickBooks, Adobe Acrobat, Adobe Elements, and proprietary database applications
Quality Assurance Process Analyst [Morgan Stanley, LPL, Jackson National Life] 1999-2004
• Tested numerous complex financial business process applications including financial planning, asset allocation, stock valuation, stock trading systems, financial market trend analysis, bond yield, stock option trading, risk/return analysis, actual return analysis, efficient frontier, trust structure diagrams, and real estate investment analysis
• Served as application QA liaison between users, staff, and Application Development Groups
• Developed and presented PC user training seminars on MS Office and proprietary applications
Quality Assurance Test Engineer in R&D, Manufacturing, Marketing, Business Development, and Sales
[Hewlett-Packard Test and Measurement Group, now Agilent Technologies] 1979-1999
• Program Lead responsible for establishing functional requirements, coordinating contributions from multiple HP product divisions, and confirming that delivered solutions satisfied customer deliverables
• Field Engineer supporting military and intelligence agencies (Secret-level clearance) including NSA, CIA, FBI, Norfolk Naval Station, Aberdeen Proving Ground, and Langley AFB
• Senior Engineer responsible for designing systems for automated testing, process control, automated data collection, implementing TQC and SQC, and utilizing process data to improve the business bottom line
• Regional Support Engineer for three technical product lines in US and International sales regions, responsible for analyzing field issues and performing root cause analysis
• Designed, wrote, produced, and presented a QA technology educational seminar attended by over 300 professionals in the US and Europe
• Trained in datacomm/ telecomm test and measurement technology
• Member of division ESD mitigation and education committee
• R&D Design Engineer for theodolite subsystems
• Test Engineer for hybrid IC fabrication department
Community and Personal Activities
• Personal project using ImageJ to analyze images for match with predefined shapes, 2009 - present
• Past President, Sheriffs Community Oriented Policing Effort (SCOPE), Newman Lake, WA
• Past President, Conifer Chamber of Commerce
• Past Chairman, Board of Directors, Leadership Evergreen
• Past President, Loveland Toastmasters
• Student Volunteer at Laboratory for Applications of Remote Sensing (LARS), Purdue University
Education
Colorado State University, Ft. Collins, CO Master of Business Administration
Purdue University, West Lafayette, IN Master of Science - Electrical Engineering
Purdue University, West Lafayette, IN Bachelor of Science - Electrical Engineering
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