Manager Customer Service

Monty W. Arnold

*** ****** ***** *********, ******** 61401

Cell 214-***-**** - Email: **************@*****.***

EXECUTIVE SUMMARY

Results-oriented and experienced Manager with over 20 years' of progressive

accomplishments directing Production, Inventory Management, Quality

Improvement, Safety Programs and Cost Control for large companies. Well-

qualified in design and implementation of process improvement, preventive

maintenance and work procedures. Proficient strategic planner, problem

solver and trained in Root Cause Failure Analysis Investigations.

Cross functional team builder with effective communication skills. Keen

ability to see "big picture" while staying abreast of business details and

tight deadlines. Recognized for consistent success by analyzing area

development, improving systems to streamline operations and increase

revenue to enhance performance. Driven and committed to flawless customer

service.

CORE QUALIFICATION

Lean Methodologies Inventory Management Supply Chain Management

Strategic Planning Analytical Skills Continuous Improvement

Microsoft Office Staff Training / Development Six Sigma

Safety Standards Workflow Planning Process Simplification

PROFESSIONAL EXPERIENCE

D. C. Operations Manager

February 2013 to Present

Gates Corporation - Galesburg, ILL

. Developed and implemented procedures and controls based on KPI's which

decreased variable expense per line shipped of 8.75%.

. Increased accuracy of inventory and cycle counts from 86.7% to 98.3% by

preforming root cause analysis and executing continuous improvements.

. Reduced labor cost by 19% while increasing productivity by leading team

in redesigning warehouse through lean methodologies.

. Direct all aspects of operations for a 200,000 sq. ft. distribution

center with a 3 direct employee and 28 union employee work force with a

$3.3 million budget.

. Identified safety issues and co-spearheaded with H.S.E. Manager the

DuPont STOP Safety program resulting in a reduction of incidents and

increased safety awareness in the work environment.

Operations Specialist

October 2010 to July 2012

Dewolff, Boberg & Associates - Dallas, TX

. Determined root cause of client's operational issues including; poor

quality, bottlenecks, material utilization, high lead-times, inventory

issues and inflated labor costs decreasing scrap by 68%.

. Analyzed client internal Management Operating System, organization,

processes, procedures, and culture through data collection and

observations to identify opportunities that reduce costs and ensure

effective utilization of resources.

. Designed KPI tools to provide managers performance results in near real

time to facilitate proactive approach to problem-solving by identifying

and eliminating non-value added work increasing productivity 26%.

. Developed and facilitated client workshops and compliance audits to

drive behaviors required for sustainable results.

. Established and successfully executed process improvement initiatives

using lean principles to achieve $6.0M cumulative savings across

Production/Manufacturing, Engineering, and Operations for multiple

clients.

Construction Contract Auditor

December 2007 to September 2010

WiszCo - Dallas, TX

. Directed clients in projects covering services, achieving audit and cost

control objectives in sub-contractors, procurement, inventory, cost

planning and transaction assessment.

. Actively engaged in all facets of contract administration including

planning, contract review, data gathering, data management,

analysis, client and contractor coordination, and summarization of

issues.

. Provided critical support role to Firm's Principal on daily basis to

create operating efficiency and effectiveness for the organization.

. Evaluated final accountability on financial reports pertaining to

varying contract articles.

Manager

October 2000 to March 2008

The Home Depot, Inc. - Dallas, TX

Scheduler & Procurement Manager (2006 to 2008)

. Developed policies to stabilize processes, establish ownership for

future references and training.

. Diagnosed and forecasted lead time to ensure inventory levels maintained

or exceeded statistical goals.

. Designed and organized customer service coverage and customer retention

exceeding 99.6%.

. Oversaw, organized, coordinated, inspected and evaluated procurement

department.

Inventory Manager (2003 to 2006)

. Supervised 30 managers on short range forecasts vs. capacity to identify

and prevent service problems, inventory overstocks and out of stocks,

store inefficiencies and purchasing up charges.

. Designed supply chain principles for $44M inventory which reduced labor

costs 10%.

. Developed deployment plans based on receiving capacity, aisle and store

constraints increasing productivity by 20%.

Department Manager (2000 to 2003)

. Managed day to day operations of $10M a year hardware business.

. Developed innovative strategies which increased sales 35%

. Negotiated with vendors to lower price based on volume by 10%.

Supervisor

March 1995 to October 2000

United Parcel Service - Dallas, TX

. Responsible for administering policies and procedures for area managing

40-60 employees

. Directed time study management to help measure and improve productivity

13%.

. Established and achieved production goals that reduced lost time by 15%.

. Designed and implemented training and development of existing and new

employees.

EDUCATION

University of Texas at Dallas

Dallas, Texas

Interdisciplinary Studies (math, science, accounting) G.P.A. 3.4

B.A.

Collin College

Plano, Texas

Science G.P.A. 3.2

Associate of Science

Mountain View Junior College

Dallas, Texas

Machine Technology G.P.A. 3.3

A.A.S.

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