Manager Customer Service

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PROFILE

Two years' work experience as a permanent ink tattoo artist.

Skilled in all aspects of tattooing from direct application to cover-ups, animal portraits, color and black & gray, as well as body placement and integration with anatomy.

Bilingual English/Spanish

ENTREPRENEUR SKILLS

Results/improvement oriented manager

Multitasking ability.

Sales, marketing, and strategic distribution planning.

Inventory control, and accounting functions.

Strong leadership skills

CUSTOMER SERVICE

Built a strong client base with more than 50% repeat business status.

Tattooed 2 to 3 clients a day with an average of 70 clients per month.

Interviewed customers to find out what they wanted and how much they wanted to pay.

Occasionally, viewed design books with customers to select a design that they preferred.

Drew new designs on paper, traced them onto acetate sheets, and made modifications as necessary to satisfy the customers.

Discussed risks involved and completed appropriate medical release papers with each customer.

MEDICAL PROCEDURES

Proficient in cleaning and sterilizing equipment using ultrasonic cleaners and autoclaves.

Maintained a clean and sanitary work area by cleaning and sanitizing skin to include shaving the area and using germicidal soap.

Pricked the skin of customers and traced patterns to mark the outline of the design. Used specially mixed colored pigment solutions.

Applied sterile dressings as needed.

TRAINER SKILLS

Instructed two apprentices the proper procedures in work area preparation, skin preparation, and sterilization.

Taught proper techniques in machine and needle positioning, art transfer, power supply and function, and lighting.

Emphasized customer satisfaction and rationale for prices.

COMPUTER SKILLS

Revised a computer program to fit specific art and coloring needs.

Integrated multiple programs to achieve a more proficient cut and paste program.

8/11 – 06/13; General Manager – Tattoo Artist; Mushroom Head Ink Tattoo Studio

02/10 – 07/11; Vocational Instructor III; State of Florida Department of Corrections

09/07 – 12/09; Operations Manager - Owner; Carpentry and Concrete Finishing Co.

10/05 – 08/07 Superintendent - Carpenter Start South Stucco

10/04 – 09/05; Superintendent; Brodson Construction

01/02 – 09/04; Carpenter - Metal Framer; Brodson Construction

01/00 – 12/01; Labor - Carpenter; Labor Ready

EDUCATION

2008 - American Construction School: Manufactured Buildings; Wind Mitigation; Business Practices;

Ethics for Construction; Laws/Rules

2003 - Broward Community College: Blueprint Reading

2002 - Broward Community College: Estimating and Material Takeoff

1998 - Colombia National University: Plastic Arts

Please see more of my work at Mushroom Head-Ink (https://www.facebook.com/mushroom.head.3762)

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