Customer Service Manager
Resume:
Patrick J. Mango
North Richland Hills, TX 76182 ********@*****.***
OBJECTIVE
Seeking an entry level position in engineering
EDUCATION
Texas A&M University, College Station, Texas Graduated: December 2012
Degree: Bachelor of Science Mechanical Engineering
Minor: Business Administration
Overall GPR: 2.57 Major GPA: 2.51
EXPERIENCE
4.0&Go Tutoring, College Station, Texas
May 2009 – May 2012
Front Desk Manager
Implemented policy changes to employees
Worked with owner and tutors to help make improvements
Made changes to the business website
Handled customer questions and complaints
Delegated tasks to other employees
January 2008 – May 2009
Front Desk Associate
Performed cash register operations
Gave quality customer service
Answered work phone
Performed daily tasks (inventory, cleaning, organizing)
Completed projects assigned
Wal-Mart, Keller, Texas
June 2011 – August 2011
Truck Unloader
Unloaded products from received trucks
Organized products by department
Delivered products to floor for stocking
Provided customer service when necessary
Worked with in a team environment
June 2008 – August 2008
Deli Associate
Prepped food to cook and sale
Sliced deli meats and cheeses
Helped customers with orders
Stocked products as needed
Maintained a clean environment
Grapevine Marine Center, Grapevine, Texas Summer of 2006
Mechanic Assistant
Assisted mechanics on repairs
Performed small solo repairs
Tested motors after repairs
Maintained a clean work environment
ACTIVITIES
Texas A&M Bowling Club
Club Officer, Web Administrator May 2011- May 2012
Maintained the club website
Made changes to pages as needed
Created new pages to add more information
August 2008 – May 2012
Competitive Team Member
Traveled with team to various tournaments
Competed with team at various tournaments
Assisted in various fundraising activities
SKILLS
Advanced knowledge of Microsoft Office
Also Familiar with MATLAB, SolidWorks, Autocad
CERTIFICATION
Passed FE Exam
SCHOOL PROJECTS
Senior Design Project August 2012-December 2012
Designed a space vehicle to travel to and from the International Space Station
Worked with the structures team
Designed heat shield structure
Optimized structure to be light weight while still withstanding loads
Flashlight May 2011
Created a flashlight out of raw materials
Followed design schematics
Used lathe and other manufacturing equipment
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