Manager Customer Service
Resume:
Lourdes Fe Bautista
Airway Heights, Washington 99001
Cell: 510-***-****
E-Mail: ********@***.***
QUALIFICATIONS
I hold a Bachelor of Arts Degree in Education from the University of Guam, Territory of Guam. I have
been an educator since 1998, having taught Kindergarten, 1 st and 3rd grades, 6th, 7th and 8th grades, and
Adult Basic Education with the Department of Labor Job Corps Program. I am certified to teach
students in Early Childhood, Upper Elementary, and Middle School. I am also certified to teach students
who are non-English speakers (English as a Second Language or ESL, ELD).
In addition to my experience in the Education industry, I held positions in the government and private
sectors between the years 1975 and 1996. My twenty-one (21) years of experience in interacting with
customers provided the knowledge and skills that have improved my personal and professional learning
and understanding of giving excellent customer service.
EDUCATOR WORK EXPERIENCE
As an educator, I performed the key responsibilities of planning, preparing and teaching of programs to
achieve specific student outcomes as mandated by the Department of Education and the District schools.
I actively engaged in critical reflections in order to improve knowledge and skills to better engage
students and improve their learning.
Potomac Job Corps Center September 2010 – July 2012
1 DC Village Lane, S.W.
Washington, D.C. 20032
Telephone: 202-***-****
Reading Instructor; English as a Second Language Instructor (ESL)
Hartford Job Corps Academy September 2007 – May 2010
100 William “Shorty” Campbell Street
Hartford, Connecticut 06106
Telephone: 860-***-****-15
Reading Instructor (READ-180 Pilot Program)
On-Line High School Instructor
YMCA Latch Key Center July 2007 – September 2007
1323 Hebron Avenue
Glastonbury, Connecticut 06033
Telephone: 860-***-****
Before/After School Director
Nayaug Elementary School
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Oakland Unified School District
1025 Second Avenue
Oakland, California 94606-2212
Telephone: 510-***-****
8th Grade Classroom Teacher (English/History/Leadership August 2004 – June 2007
7th Grade Classroom Teacher (English/History) August 2002 – June 2004
6th Grade Classroom Teacher (ELD/English/History August 2001 – June 2002
West Contra Costa Unified School District
1108 Bissell Avenue
Richmond, California 94801-3135
Telephone: 510-***-****
5th Grade Classroom Teacher (Upper Elementary Curriculum) August 2000 – June 2001
Pasadena Independent School District
1515 Cherrybrook
Pasadena, Texas 77502
Telephone: 713-***-****
4th Grade Classroom Teacher (Upper Elementary Curriculum) August 1999- June 2000
Guam Public School System
Department of Education
Post Office Box DE
Hagatna, Guam 96932
Telephone: 671-***-****
3rd Grade Classroom Teacher (Lower Elementary Curriculum) January 1998 – June 1998
Kindergarten Classroom Teacher (Early Childhood Curriculum) June 1998 –
December 1998
GOVERNMENT AND PRIVATE WORK EXPERIENCE
Public Information Officer, Department of Corrections, Territory of Guam 1996-1996
Disseminated information to the general public about the day-to-day operation of the correctional
facility in Guam. One valued project was the Prison Tour Program wherein members of the community
were given tours of the prison facility on a weekly basis. The goal was to provide the public with
information about the various local and federal rehabilitation programs and prison improvement
projects.
Staff Assistant, Office Manager, Budget Analyst, Guam Legislature, Territory of Guam 1990-1996
Managed Office of the Guam Tax Code Commission under the Committee on Ways and Means of the
Guam Legislature. Additional duties performed were analyzing the yearly budgets of three departments
of the Government of Guam: Department of Revenue and Taxation, Civil Defense, and Civil Service
Commission, and also performed other duties as a legislative assistant to the Chairman of the
Committee on Ways and Means.
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Passenger Service Representative, Continental Air Micronesia, Territory of Guam 1987-1990
Speaking in my native tongue from Guam, I performed duties of Inflight Passenger Service
Representative for Continental Air Micronesia, a subsidiary of Continental Airlines, in Guam, on air
routes originating from Guam to Hawaii, Australia and Indonesia. I supervised 10-14 Honolulu and
Guam-based flight attendants on each flight. I was responsible for providing outbound flight
information to other destinations, handling duty-free purchases, documenting positive and/or negative
incidents and any other customer needs in flight.
Legislative Assistant, Office of the Congressman of Guam, Washington, D.C. 1984-1987
Legislative Secretary to Congressman Vicente Blaz. I performed secretarial duties for the
Congressman such as scheduling of appointments with members of Congress and constituents, and
typing of Congressional correspondences and legislative bills.
Office Manager/Executive Secretary, Office of the Governor of Guam, Washington, D.C. 1983-1984
Office Manager/Executive Secretary to Ricardo J. Bordallo, Governor of Guam. I performed
secretarial duties for the Director of the Office of the Governor of Guam, and was responsible for all
clerical duties and management of the day-to-day operation of the Washington, D.C. Office.
Legal Secretary, Office of Brooks & Klitzkie, P.C. 1977-1983
Legal Secretary for Robert Klitzkie, Esq. My main duties were transcribing and finalizing legal
correspondences and pleadings. I also worked on simple research dealing with collection of
debts.
Receptionist, Guam Oil and Refining Company, Inc., Territory of Guam 1975-1977
Performed duties of front office receptionist, answering telephone calls and distribution of messages
to appropriate individuals. Other duties included the greeting of visitor, scheduling of appointments,
and operating telex (aka fax) and copy machines.
EDUCATION AND TRAINING
• Bachelor of Arts Degree, Early Childhood and Elementary Education, University of Guam
• High School Diploma, George Washington High School, Mangilao, Territory of Guam
• READ-180 Literacy Program, Professional Development, Hartford, Connecticut
TECHNOLOGY
• Microsoft Word
• Outlook Express
INTERESTS AND ACTIVITIES
• Organizing activities for young adults that develop literacy skills (book clubs)
• Planning and implementing activities (fundraisers, focus groups, field trips) that help build
leadership qualities in young adults
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REFERENCES
Sarah Thomas-Nededog Lois Broussard
Wescare Regional Vice President, Pacific Educator, Potomac Job Corps Center
Telephone: 671-***-**** Telephone: 202-***-****
Carol Dixon
Benjamin J. Cruz Academic Manager
Senator, Guam Legislature Hartford Job Corps Center
Telephone: 671-***-**** Telephone: 860-***-****
Cornell Allen
David Cruz TCU Educator, Potomac Job Corps
Retired, Government of Guam Telephone: 202-***-****
Telephone: 832-***-****
Deborah Harrison
Gregory Crawford Instructor, Potomac Job Corps Center
Counselor, Potomac Job Corps Center Telephone: 202-***-****
Telephone: 202-***-**** 301-***-****
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