Customer Service Sales
Resume:
********@***.***
Valencia, CA 91381
OBJECTIVE
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized.
SUMMARY
. Over 20 years of experience in manufacturing, technical and aerospace
environments.
. Excellent written and verbal communication skills, with an eye for
detail.
. Good listener and great problem solver.
. Impeccable work ethics.
. Self starter with a can do attitude.
. Extremely productive in a high volume, high stress, environment.
. Customer focused with a strong ability to build and establish a
trusting and sustainable relationship.
. Able to type 55+ wpm and proficient with Microsoft Word, Excel and
Outlook. MFG-Pro and SAP systems.
EXPERIENCE
Woodard, HRT, Valencia, CA
October 2011 - June 2013
Airframe Systems
Commercial Accounts Customer Service Representative
. Primarily responsible for serving all Woodward Commercial domestic
and international accounts.
. Processed all purchase orders according to Woodward HRT's terms and
conditions. Responded to all customer inquires regarding pricing and
lead times, order status and order changes.
. Worked directly with planner and shipping department to ensure on
time deliveries and expedited orders requests.
. Updated customers of any delivery changes.
. Submitted QR for industrial catalog and spare part pricing.
. Issued RGA's and credits for miss shipped orders.
. Worked with sales engineer to initiated setup for new product
configurations.
. Worked with customer's shipping portals.
. Entered all pertinent documentation, purchase orders, purchase order
confirmations, homeland security forms, CRF's and customer
correspondence in IBB system.
. Worked with accounts receivables on past due accounts.
. Worked with Customer Account Manager on all account issues.
Stanley Black and Decker, Lake Forest, CA March 1997 - March
2011
A diversified global provider of hand tools, power tools and related
accessories.
National Accounts Customer Service Sr. Lead
. Primarily responsible for serving Price Pfister's Wholesale National
accounts and management of customer inquiries. Processed all EDI, web
based and manual orders.
. Ran open order reports for the dept to ensure all orders were
confirmed and processed for on time shipments and address any new
issues.
. Managed accounts with pricing and passed due status. Processed
customer returns and handled warranty issues.
. Interfaced with demand planning and forecasting for product
availability. Worked closely with the credit department on disputed
credits and data entry errors.
. Became the "go-to" person for escalated customer and rep calls
resolving issues quickly and objectively. Acted as liaison between
Customer Service and shipping departments for all expedited orders and
shipping issues. Interfaced with the IS Dept on systems improvements
and to streamline processes. Worked with Retail Customer Service and
Consumer Support Depts. with past due orders and obsolete product.
Worked with the Transportation Dept to intersect and re-route
shipments to correct shipping address.
New Image Industries, Canoga Park, CA January 1993-
February 1997
A Software and Inter Oral Camera Company
Financial Assistant
. Coordinated financial aspect of order processing, audited all orders
for technical accuracy.
. Generated weekly financial reports and calculated all sales
commissions and maintained commission records. Process all order
returns and warranty contracts.
Technical Support Supervisor
. Supervised technicians to ensure all paperwork and repairs were
completed in a timely manner. Ran report for all repairs to pinpoint
any on going repair issues. Addressed and resolved customer issues.
. Worked with IS to create data base for all customers and customer
issues. Drafted and implemented new office procedures. Trained new
employees on computer data base and procedures. Screened all phone
calls for technical support and handled some technical calls.
Seastrom Manufacturing, Glendale, CA June 1984 - August
1991
A metal stamping company
Accounts Receivable
. Handled a broad scope of internal processes encompassing the daily
management of billings, collections, reconciliation, general ledger
and month-end-closings with main focus on accounts receivable
functions.
. Worked on past due accounts with customers. Provided credit
information for external customers. Set up new customers and
maintained data base.
Education
Valley College
Providence High School, Burbank, CA
Additional Leadership Training
Disc Training
Situational Leadership Training
Awards
Customer Driven Supply Chain Excellence Award 2005
References
Available upon request
Contact this candidate