Project Manager Sql Server

Charanjit Singh Nanda

WZ-***, Shiv Nagar, New Delhi - 110058

+91-981******* / ******.*****@*****.***

OBJECTIVES

Seeking a position in a progressive organization, which will allow me to

contribute the value of my diverse managerial and business skills while

offering me a challenging environment of opportunity and growth

I've been working for 14 years on system integration IT projects

(infrastructure, datacenter, system & monitoring projects, workflow and

processes setup, technical analyze, design, develop manage and

implementation)

. Service Delivery, Service Operation, Service Transition

. Project Management: Design, Planning, Scheduling, Monitoring, Reports,

Manage the entire project life cycle

. Cost Management: Deliver complex projects on time and on budget

. Infrastructure projects (Server & Network Architecture, DB, Job

scheduling, Monitoring)

. Organize & animate Steering Committee (Dashboard, reports based on

SLA)

. Solid knowledge of IT technology to design/propose/evaluate solutions.

. Team management (providing tools, technical support and methodology)

. Possess strong client facing skills and delivery focused

. Proficient in managing multiple cross-functional teams / projects

. Good communication, presentation, Good leadership, Lead and manage a

team of IT support staff

EMPLOYMENT HCL Infosystems Ltd (Aug 1998 - Apr 2013)

Worked as Project Manager / Service Delivery Manager with HCL Infosystems

Ltd. Noida

EDUCATION

B. Tech in Computer Science from Punjab Technical University, Jallandhar

CERTIFICATION

Ericsson Certification on Solidus eCare 4.1 Multimedia Contact Center

TECHNICAL SKILLS

Programming Languages: C, C++, VC++, .Net

Tools: CTI ( Novell TSAPI2.0, Microsoft TAPI

Database: SQL Server 2008, MySQL Oracle 10g

API's: DMDDECOM SDK, Syntellect CT Connect, INTEL DIALOGIC SR 5.1.1

Multimedia Contact Center: Ericsson Solidus eCare 4.1

CRM: Nortel's Symposium Call Center 4.0.2 & Web Client,

Stratasoft

WORK EXPERIENCE

HCL Service Delivery Manager

Aug. 2011 Main projects:

to Responsible for delivery of reliable, resilient and responsive support

Till Date and services as an Architect and Project Manager for COMPUTER AIDED

EMERGENCY RESPONSE GRIEVANCE SYSTEM & AUTOMATIC VEHICLE TRACKING

SOLUTION for PCR solution implemented at 45 mission critical police

sites / locations all across India.

Work closely with Sales Managers (met customer requirements, improve

customer satisfaction).

Demonstrate professionalism in product and pre-sale engagements with

customer.

Responsible for the performance of service level agreements (SLAs)

related to contracted services.

Activities:

Manage the delivery of infrastructure projects in a dynamic and high

pressure environment

Manage reversibility project: take over the IT responsibility, setup of

outsourcing contracts

Responsible for the management of the servers, network, databases and

other IT related equipment.

Manage a technical support team of 50 skilled engineers

Deliver services and support based on best industry standard

Report to CIO/CEO on technical meetings and monthly steering committee

on projects' progress

Attend client service review meetings with key focuses on SLA

performance reports and service improvement recommendations.

Provide technical support for our on-site teams, requiring a strong

understanding of IT architecture

Draft technical offers and present to customers in collaboration with

sales team

Customers

:

Delhi

Police,

Bangalore,

Chennai,

Pune,

Nagpur,

Navi

Mumbai,

Hyderabad,

Cyberabad,

Mohali,

Patiala,

Bathinda,

Ludhiana,

Jallandhar,

Amritsar,

Goa,

Noida,

Durg

Police

HCL Project Manager

Solution Integration Architect for Common Wealth Games - Communication

Network(TETRA), New Delhi / C4i / Delhi Police / CATS Emergency Response

Customers: Centre

Product Synopsis:

Automation of the Police control room & CATS operations of different

Delhi states to improve the overall efficiency & throughput measured in

Government generic terms of Call Volumes, closed calls, agent Productivity, Delhi Tracking/Map based display of patrol vehicles & CATS Ambulances

Police, digitally through an Automatic Vehicle Tracking System using protocols

CATS like radio communication or GPS/GPRS/TETRA

Primary interface to attend to Public calls to "Dial100" & "Dial102"

system

Faster processing of the call, overall TAT reduced in terms of seconds

at the control room

Auto-calculate & identify patrol vehicle nearest to scene of incident

for faster response to incident

Component level of the system breaks into

CTI Module- Call handling interface (Interfacing EPBX - Ericsson MX-One

Switch)

Wireless Module-Integrated with the CTI call interface Module and based

on Radio Trunking

AVLS Module-Integrates workflow for Automatic Tracking & efficient

Routing of Patrol vehicles

Reporting Module-Enabling Informed decision making at Management Level

For each Client the System has been customized to include the practices

unique to each state. In fact the system has been replicated for other

government help lines in certain states

Achievements: Product Design Direction to Development team leading to

successful multi-site deployment

Software Platform: C#, ASP.net, VB.net, VC++ 6.0 & SQL Server 2005,

Envox CT Connect.

Team Size: 10

HCL Project Manager

Jan. 2004 Solution Architect for Dial 100 - Delhi, Bangalore, Chennai,

to Uttaranchal, Noida, Chandigarh, Hyderabad, Cyberabad, Coimbatore,

Sept. 2006 Madurai, Madhya Pradesh, Pune, Nagpur, Navi Mumbai, Goa, Durg

Product Synopsis:

Automation of the Police control room operations of different states to

Locations: improve the overall efficiency & throughput measured in generic terms of

Call Volumes, closed calls, agent Productivity

Tracking/map based display of patrol vehicles digitally through an

Delhi, automatic vehicle system using protocols like radio communication or

Bangalore, GPS/GPRS

Chennai, Primary interface to attend to Public calls to "Dial100" system

Uttarancha Faster processing of the call, overall TAT reduced in terms of seconds

l, Noida, at the control room

Chandigarh Auto-calculate & identify patrol vehicle nearest to scene of incident, for faster response to incident

Hyderabad, Component level of the system breaks into

Cyberabad, CTI Module- Call handling interface (Interfacing PBX like Ericsson MX 1,

Coimbatore BP250), Madurai, Wireless Module-Integrated with the CTI call interface Module and based

Madhya on Radio Trunking

Pradesh, AVLS Module-Integrates workflow for Automatic Tracking & efficient

Pune, Routing of Patrol vehicles

Nagpur, Reporting Module-Enabling Informed decision making at Management Level

Navi For each Client the System has been customized to include the practices

Mumbai, unique to each state. In fact the system has been replicated for other

Goa, Durg government help lines in certain states

Achievements: Product Design Direction to Development team leading to

successful multi-site deployment

Software Platform: C#, ASP.net, VC++ 6.0 & SQLServer 2005, Envox

CTConnect

Team Size: 8

HCL Manager - Development

SOLIDUS eCare 4.1 Contact Centre Solution

Product Synopsis:

These modules are small projects involved implementing a SOLIDUS eCare

4.1 Call centre Solution and developing support application modules

CTI based CRM Integrated Module.

CTI based IVR Integration Module

CTI based Softphone & CRM development.

Software Platform: .net platform, DMDDE COM SDK & SQL Server 2005

Team Size: 6

Customers

:

Aviva,

Cleartrip.

com,

Mahindra

Holidays,

Delhi

Police

HCL Manager - Development

Customers: Voice Recording Solution

Product Synopsis:

Voice Recording or Logging involves recording full conversations or part

Sahara of it between 2 or more parties based on captured CTI events

India, The logging is triggered either on the basis of any CTI event or other

Metal trigger defined in the system that could be database related or manual

Junction as well

(Tata The solution works for both inbound/outbound calling

Group), Special design features enable TDM medium/ radio medium wireless

Tamilnadu recording

Electricit Multi-card support provided for Dialogic/Ai-Logix

y Board - Provided archiving & auditing features

Chennai, Facility for Search & retrieval of Voice

Coimbatore

& Madurai Software Platform: C#, VC++ 6.0 & SQL Server 2005, Dialogic API,

Smartworks

Team Size: 5

HCL Project Manager

Process Control & Automation System

Product Synopsis:

OPC stands for OLE Process Control System which is used for automating

Customer: various factory Processes. The product can communicate with any OPC

Server to capture events and transmit over the Mobitex network.

Lafarge This project involve designing a solution for integrating with the OLE

Surma Process Server installed in a Cement Factory and send alarm messages

Cement over proprietary radio Medium of Mobitex to various engineers working in

Bangladesh the factory.

Software Platform: VB6, Java, OLE Server & Client Control & Ms-Access,

Mobitex API's

Team Size: 5

HCL Manager - Development

Aug. 2011 TIRUMALA DEVASTHANAM CALL CENTER

to Product Synopsis:

Till Date Automates Puja and Accommodation facilities at Tirupati for

organization/devotees.

Consists of

Call Centre Software Module

Integration Module with existing 2 Systems

Voice logger Module

Web Integration Module

The solution uses CT Connect for capturing any kind of CTI events.

Software Platform: VB.net, VC++ 6.0, CT Connect 6.0, Intel Dialogic SR

6.0, SQL Server 2K

Team Size: 6

Customer :

TTD Corp.

Tirupati

HCL Manager - Development

Customers: SYMPOSIUM CALL CENTRE SERVER SUPPORT MODULES

Product Synopsis:

Included application modules for the Symposium Call centre Server for

Redington Reporting and wall board display.

India Interfacing the Real Time Data API of SCCS Server as per Wall board

(HP Group) protocols.

The Report modules were on RTD/Historical Base

The reports could be viewed locally as well as the Web Client Interface.

Software Platform: VC++6.0, RTD API for SCCS, Crystal Reports 8.5

Team Size: 5

HCL Manager - Development

SOFTPHONE

Product Synopsis:

Soft phone is a software based telephone interface (Ericsson EPABX -

Customers: MD110, BP250)

Inbuilt features like Missed calls, Outlook integration for Contacts.

Has an attached Report module for standard/customized reporting.

BHEL-

Trichy, Software Platform: VB6.0, VC++6.0, CT Connect, Crystal Reports 8.5

Kalpataru, Team Size: 5

Messung

HCL Module Leader

Aug. 2011 Call Center Data Processing and Report Generation Module

to Product Synopsis:

Till Date Application developed for automating the complete operations of the Call

Centres of StrataSoft Inc., which is in a tie-up between CCG & HCL

Infosystems Ltd

Report Module for third party CRM.

Software Platform: VB 5.0, VBA, VFoxpro 6.0

Team Size: 6

Customer :

Stratasoft

Inc.

HCL Team Member

Customer: Services Support Software

Product Synopsis:

HCL 5 Workflow solution for IT service providers

Locations Complete automation support for Support Systems operations.

- Chennai, CTI/Dataflow enabled solution

Mumbai, SAP Integrated System

Noida,

Bangalore, Software Platform: VB.net, VC++ 6.0, Intel Dialogic SR 6.0, SQL

Hyderabad Server 2K

Team Size: 5

INTERESTS

Playing Cricket, Photography & Listening Music

> REFERENCES UPON REQUEST

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