Customer Service Sales
Resume:
Jan Miller
Peoria, AZ *****
***.**********@*****.***
Professional Experience
SUMMARY:
Highly motivated professional who is a self-starter and capable of
effectively functioning with minimum supervision. Known for taking
initiative and skilled at meeting challenges and deadlines. A team player
who is attentive to detail and produces quality results. Proficient in
prioritizing and competing tasks in a timely manner, yet flexible to
multitask when necessary. Enjoys learning new programs and processes.
Excellent oral and written communication skills.
Burland Jewelry Center- Phoenix, AZ July 2007 -
January 2013
Sales
. Worked as a salesperson in a family owned jewelry business. Sales
included selling custom pieces.
. Worked closely with designers to create one-of-a-kind pieces and
handled all the pricing.
. Responsible for coordinating jewelry repairs and pricing with the in-
house jeweler.
. Set up and broke down all the merchandise in store on a daily basis.
. Posted daily cash and credit card reports.
. Joined a business luncheon group to stimulate more business in the
store which resulted in many new customers.
. Tested gold jewelry when customers wanted to sell their scrap gold. I
had stones removed from the jewelry, weighed the gold and quoted them
the scrap gold pricing.
. Assisted in working with salesmen that came into the store which
resulted in marking in all the new jewelry, pricing and tagging and
putting out for display.
. Entered all bills into Quick Books.
Luminar Creations - Burbank, CA July 2005 - May
2007
Customer Service Manager
. Managed the Customer Service Department
. Responsibilities included: taking orders over the phone, collection
calls, processing salesmen's orders and following up with the factory
on all deliveries.
. Established and managed a program of all in-stock jewelry to match up
with the salesmen's orders which prevented the company from having to
make new pieces. This helped clean up all the jewelry that was
sitting in the vault for a long time.
. Worked all the major trade show.
. Outside sales to service house accounts.
Nuovo Creations- Encino, CA January 1999 - March
2006
Co-Owner
. Responsible for all inside work including: billing, collection calls,
payables, shipping, marking in jewelry, tagging, putting the jewelry
into the lines.
. Attended all trade shows
. Handled major accounts and did all the pictures and pricing breakdown
sheets for them to review for orders for production.
. Handled all correspondence overseas to China on the production of the
merchandise.
.
EDUCATION - James Monroe High School, Bronx, NY - Diploma
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