Manager Project
Resume:
Patricia Simes
*************@***.*** St Johns, FL 32259
Director - Information Technology
Energetic, results-driven and people-oriented senior business and
technology executive who motivates Information Technology (IT)
professionals to exceed client expectations. Worldwide experience;
implementing large-scale, multi-site technology, managing IT infrastructure
and application development; Extensive experience managing collaboration
among business units to transform enterprise resources into shared
integrated systems.
KEY EXPERTISE
( Effective IT Operations & Program ( Relationship Management-Building
Management Partnerships
( Technology and Business ( Bridge between Business and
Transformation Technology
( Developing Strategies and Roadmaps ( Managing Client Expectations and
Relationships
( Budget Management ( Leading and Building Talent
( Business Process Improvements ( Passion for Excellence in Client
Experience
RESULTS
< Shaped 120+ IT professionals into a high performing IT organization by
providing a supportive culture and climate receptive to ideas
< Developed, produced and awarded a $70M Request for Proposal (RFP) to
replace statewide Student Information System
< Saved $12M on outsourcing win
< Transitioned more than 600 IT professional staff to IBM
< Instituted business management governance and processes for the
Enterprise Architecture program of a major healthcare provider
< Created IT Strategic Plans for Main Street America Group, General
Motors, Department of Public Instruction, Wake County Government,
Department of Defense Personnel & Readiness
< Customer Satisfaction Rating for IT infrastructure services: 4.76 out
of 5.0 (95% approval rating)
< Awarded and managed contracts ranging from $100,000 to $100,000,000
< Saved $15M/year by discovering a financial methodology flaw
< Certified Project Management Professional (PMP)
< Certified Information Technology Infrastructure Library (ITIL)
Foundations
PROFESSIONAL EXPERIENCE
MAIN STREET AMERICA GROUP (Jacksonville, FL)
2009 to Jan 2013 Director, IT Enterprise
Architecture
Concurrently
Director, IT Infrastructure Operations
Responsible for directing the creation, development and maintenance of Main
Street America Group's enterprise architecture (TOGAF) as well as leading
and directing the IT operations and transitioning to an outsourced IT
infrastructure vendor environment.
. Chair, Corporate-wide IT Steering Committee
. Managed a mix of over 20 in-house staff and contractors
. Integrated affiliations and acquisitions (people, process, technology)
. Initiated and implemented ITIL operating processes & procedures for
managing the outsourced IT infrastructure
. Consolidated and decommissioned infrastructure assets saving at least
$5M/year in operating costs
. Initiated and updated programs such as risk management, business
continuity and disaster recovery
. Reduced IT infrastructure Incidents by 36% year-over-year
. Customer Satisfaction rating for IT infrastructure services: 4.76/5.0
. Conducted an IT security review to address and close gaps
. Initiated, planned and managed the IT Enterprise Architecture and IT
Operations where actuals were below forecasted target by 12%
. Managed the research, development and production of the current and
future Main Street America's business and technical architectures
. Embedded Enterprise Architecture into the Project Management Life Cycle
process to ensure alignment with the enterprise architecture and
strategic objectives.
KAISER PERMANENTE (Oakland, CA)
2008 to 2009
Vice President, Information Technology Enterprise Architecture
Charged with creating, developing and maintaining Kaiser Permanente's
enterprise architecture following TOGAF
. Planned and managed the Kaiser Permanente Information Technology
Enterprise Architecture budget for 2008 where actuals were within 1% of
forecasted target
. Managed the research, development and production of the current and
future Kaiser Permanente health care business and technical architectures
. Responsible for the management of the programs the organization approved
in an approach that ensured alignment with the enterprise architecture
and strategic objectives.
. Planned and produced a technical catalog with standardized products
. Established the first cross-functional Kaiser Permanente Information
Technology Standards Board
. Embedded Enterprise Architecture into the Comprehensive Delivery Process
across the IT enterprise
IBM CORPORATION
2000 to 2008
IBM Global Account Executive, General Motors (GM) Account (2006 - 2008)
Global Strategy & Architecture Account Executive/Senior Manager who
provided GM support focused on ITIL processes.
. Developed the Infrastructure Decision Map to make fact-based decisions
that moved GM toward an ubiquitous infrastructure environment
IBM Global Project Executive, IBM Account (2005 - 2006)
Ensured leadership, process-driven execution and delivery of services that
exceeded Supply Chain Transformation client expectations
. In 2005, saved IBM at least $15M/year due to uncovering a financial
methodology issue.
IBM Global Network Business Operations Manager, JP Morgan Chase Account
(2002 - 2004)
. Reduced over $12M in costs in first 9 months of contract commencement
while successfully transitioned over 600 US-based JPMC employees and 200
JPMC contractors to IBM employees
IBM Corporation Strategic Network Operations Manager (2000 - 2002)
. Implemented tactical and strategic improvement projects to enhance the
newly formed 1400+ IT professionals organization.
NORTH CAROLINA DEPARTMENT OF PUBLIC INSTRUCTION
1997 to 1999
Chief Information Officer/Associate State Superintendent
Established initial instructional and administrative technology leadership
and plans for the agency and the public schools of North Carolina. Managed
an operational budget and federal grants in excess of $100 Million to
improve and implement technology solutions (applications, networks,
communications, distance learning).
. Developed a 5-year technology plan aligned to the North Carolina State
Board of Education's priorities. The plan's implementation resulted in
11% improved use of technology resources.
. Managed multiple information technology contracts, projects and
acquisitions in excess of $100 million
WAKE COUNTY GOVERNMENT, NORTH CAROLINA
1996 to 1997
Information Applications & Telecommunications Technology Senior Manager
Provided leadership and management for county information technology
applications and telecommunications to support all Wake County offices
DPR BOOKS
1995 to
1996
Entrepreneurial Co-founder
Co-founded and developed the concept and five-year business plan for a
retail used bookstore.
SYSTEMS RESEARCH & APPLICATIONS CORPORATION
1992 to 1995
Deputy Division Director
Systems Research and Applications Corporation is a consulting firm in the
DC-metro area. Primary contracts dealt with information technology to
support federal government agencies.
. Responsible for managing and coaching 70 technical staff. Result: 100%
billable staff assignments and multiple contract renewals and expansions.
MILITARY SERVICE, UNITED STATES AIR FORCE, PENTAGON, HONORABLE DISCHARGE
Captain
EDUCATION
M.S. (Information Systems), George Mason University, VA
B.S. (Management Information Systems), University of AZ
CERTIFICATIONS
Certified & Recertified (2012) as a Project Management Professional from
the Project Management Institute (2002)
Certified & Recertified (2008) as IBM Executive Project Manager (2003)
Certified ITIL Foundations (2006)
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