Manager Customer Service

DENISE VACANTI

**** **** ** * #*** Bradenton, FL 34205 941-***-**** *************@*******.***

O ffice Manager

Accomplished professional capable of handling a wide range of administrative, managerial, financial and customer service functions

Proactive, willing and capable to work effectively in any environment

Proven ability to prioritize tasks and meet deadlines

Excellent initiative and interpersonal skills

Outstanding attention to detail and competent follow through abilities

K ey Skills

Knowledge of principles and practices of property management and of applicable federal, state, and local laws and regulations

Oversee the preparation of financial statements analyze and prepare annual budgets and variance reports, monitor income statements

Qualify prospective residents set up of new accounts, maintain records, prepare reports accurately execute all leasing and

evictions paperwork

Posting of rents and deposits

Negotiate, develop, prepare and maintain property agreements, periodic reports, lease expirations and related matters.

Full understanding of sales and marketing concepts and the ability to develop, implement and evaluate marketing plans.

Maintain vendor/contractor communications concerning work scheduling billings, and lien releases

Plan, schedule and coordinate general maintenance, major repairs, and remodeling or construction projects

Staff recruitment training and development

Adept in MS Office Suite

Proficient in AMSI Rent Roll Property Boss MLS Onesite

E x per ie nce

NDC Realestate Management 2012 to2013

Property Manager - 2005 to 2012

Increase occupancy from 72% to 92% by implementing Pay on the first discount program.

Property Counselors Management Group Sarasota, FL 2005 to 2012

Property Manager - 2005 to 2012

Glenbrooke Apartments – Rental Link – Ridge Manor Ridge Gardens Park Place Villas

Increased water bill collections by 13%. Increased rates billed to residents an average of 1.3%

Decreased Delinquency from an average of 8% delinquency in March to under 3 %

Increased rental rates: Ridge Manor increase of 8% Ridge Gardens increase of %13 Park Place Villas increase of 4%

Office Administrator Sarasota Rental Link office

Increased occupancy at Glenbrooke Apartments from 22% to 100% after failed condo conversion

The Palms Condominium Sarasota, FL 2000-2005

Property Manager - 2001-2005

Successfully compiled and completed $11,000,000.00 Construction draw

Developed a water bill collection program increasing collection of resident water bill payments from $2,000.00 per month to $10,000.00 within a

2-month period

Promoted to position from assistant manager based on excellent work performance during change of ownership

Coconut Bay Apartments

Assistant Manager -2000-2001

By implementing various marketing strategies occupancy of available units increased from 68% occupancy to 98% occupancy withi n a four (4)

month period

R ela ted C our s e W or k

Sawyer School of Business Ed Kopfer School of Real Estate CAM Pre License

Erie Community College Grace Hill Andy Grey School of Real Estate Pre License

REFERENCES UPON REQUEST

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