Customer Service Sales

Mastaysha Flythe

**** ****** *****, ****** *****, MD 20748

240-***-**** / ***************@*****.***

OBJECTIVE: A challenging position in the administration or computer field within an organization

that will fully utilize my skills and abilities while continuously promoting professional and career

growth.

QUALIFICATIONS:

Nearly six years of combined work experience in administrative and retail sales environments

with an emphasis on customer service, merchandise sales, document management, and basic

office duties.

Work well without supervision and easily learn new concepts quickly while working well under

pressure.

Demonstrated organizational and communication skills in both educational and work settings.

EDUCATION:

Bachelor of Science degree in Psychology, May 2014

Bowie State University, Bowie, Maryland

• Cumulative GPA – 3.87

EXPERIENCE:

Receptionist Travel Channel, Chevy Chase, MD 06/2012 - 05/2013

• Performed daily clerical duties such as answering and screening telephone calls, taking

messages, sorting and distributing incoming mail, and Greeting guest of the company.

• Overseen the operation and maintenance of office equipment to include copier, computer, fax

machine, mail machine and ordering office supplies for the department.

• Performed a variety of Internet functions, also used word processing, excel, and presentation

software.

•

Sales Associate L’occitane, Arlington, VA 1/2012- 06/2012

• Serve as an effective team member whereas multi tasking included utilizing my cashier and

cost accounting to assist in sales growth.

Interface directly with customers to provide assistance and resolve problems.

• Contribute to the overall display and presentation efforts within the store environment,

including stocking/replenishing merchandise.

• Train newly hired personnel on how to conduct themselves in a professional manner utilizing

customer service and cashiering techniques.

Sales Associate/Cashier Bakers Footwear Group, Arlington, VA 11/2010-08/2011

• Provided excellent customer service to increase and promote sales by demonstrating an

energetic response to every customer, either by phone or in store.

• Processed customer cash, credit and debit transactions; accurately count and provide change to

customers.

• Communicated merchandise needs or issues to appropriate supervisors.

• Contributed to store merchandise displays, stocking and inventory counts.

Research Intern/Receptionist National Education Association, Washington, DC 06/2010-08/2010

Performed a variety of Internet research functions and used word processing, spreadsheets and

presentation software.

• Supported senior personnel with daily clerical duties such as answering and screening

telephone calls, taking messages, copying and collating.

• Assisted in the day-to-day implementation and operation of research studies conducted by the

unit.

Complied with all applicable laws/regulations, as well as company policies/procedures.

Receptionist Sleepy Hollow Pediatrics, Falls Church, VA 06/2008-8/2008

• Performed daily clerical duties such as answering and screening telephone calls, taking

messages, sorting and distributing incoming mail and faxes.

• Handled confidential correspondence according to HIPAA guidelines

• Obtained revenue by recording and updating financial information; recording and collecting

patient charges; controlling credit extended to patients; filing, collecting, and expediting third-

party claims.

• Overseen the operation and maintenance of office equipment to include copier, computer, fax,

phone, and mail machine and ordered office supplies for department.

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