Manager Customer Service

Sabrina von Stock

***** ******* *****, ********, ** 91355- (C) 818-***-**** – *********@*******.***

Career Focus

A position working with the public in a customer service or administrative capacity.

Summary of Skills

Excellent communicative and time management Proficient computer skills

Six years experience in customer relations Volunteering for special projects

Professional Experience

CG Termite February 2013- present

Office Manager

Valencia, CA

• Managing an up and coming termite company, duties include; scheduling termite

inspections. Completing termite reports using extensive diagrams.

• Billing escrow and working with realtors regarding the process of the termite inspections.

• Establishing new relationships with real estate offices.

• Working directly with the public sector regarding home inspections.

Macy’s Nov 2005-July 2012

Beauty Consultant for Clinique

Valencia, CA

• Developed and maintained a client base by determining and recommending products and

services of Clinique, resulting in excellent customer relations.

• Achieved corporate and personal sales goals which resulted in district manager

recognition.

• Prepared sales promotions, displays and monitored and maintained stock levels.

• Using Clinique’s “2-2-2 program”, I Booked follow-up appointments with newly

acquired clients who never used Clinique, making sure they were satisfied with their skin

care regimen.

• Responsible for monthly goals by formulating a game plan for the month by coming up

with how I was going to achieve the sales goal.

• Appointed “educational leader” at my counter, as a liaison between the beauty consultants

and my counter manager on the latest products and events. Also providing packets of

information on products.

Education

Barat College of DePaul University, Lake Forest, IL, 1993

Bachelor of Science in Marketing, Bachelor of Arts in Theater

Personal Affliations

SAG/Aftra member

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