Manager Management
Resume:
ELECTA R. PARKS ** Oak Ridge Court
Covington, Georgia 30016
OBJECTIVE
To secure a responsible, challenging and rewarding position with a solid, progressive company that offers competitive
compensation and opportunity for career advancement in a setting that best utilizes my experience and training.
EDUCATION
University of West Georgia. Carrollton, GA
Bachelor of Business Administration (BBA)
• Concentration: Marketing/Minor: Sociology
• Financed 50% of Education
PROFESSIONAL EXPERIENCE
United Way of Metropolitan Atlanta Atlanta, GA
Development Officer 2011 - present
• Drive small business/direct mail campaign unit(s) performance by developing unit strategy and completing
unit business plans and key account plans.
• Utilize online research tools (Hoovers & BusinessWise) and support from Research and Analysis
Manager to ensure plans contain current data.
• Support campaign volunteers, gaining insight on industry/geographic strategies, and develop and
implement peer-to-peer engagement of new and existing company lead executives.
• Ensure accounts are aware of campaign best practices by continuously promoting campaign
training, online resources, and assistance available through staff support.
• Engage companies year round strategically by ensuring top and high potential accounts
participate in donor engagement activities.
• Manage campaign reports on a weekly basis, maintain accurate data, update corporate contact
data, donor detail information and unit projections/total-in.
• Cross-reference assigned account totals with department reports and follow-up with Pledge
Processing as necessary to ensure processed accounts reflect audit paperwork and envelopes are completed
correctly.
• Investigate campaign results that have not arrived through the local campaign manager or United
Way online.
• Effectively manage loaned executives.
• Analyze numbers for discovery and planning purposes and maintain CRM online records.
• Plan strategically, set priorities, multi-task, plan work, design approaches, and close
commitments.
CredAbility Non Profit Counseling & Education Atlanta, GA
Bankruptcy Program Manager 2005 - 2011
• Handled all escalated partner inquiries, concerns, and problem resolution.
• Managed the details and processes of the Express Service bankruptcy referral relationship including
recommended, developed and executed all communications to Express Service clients and partners
including monthly attorney newsletters and periodic special communications.
• Interacted with all levels of personnel in multiple departments to resolve client issues and to improve
processes and procedures.
• Worked with Consumer Relations, PR, and marketing to develop and more effectively deploy
attorney and consumer marketing plans, strategies and budgets to increase CCCS referral and clientele base.
• Had performance evaluation metrics linked with those of the Partner Relations Manager and
established implementation criteria to ensure the enrollment and activation of a specified number of legal
partners as established by management.
• Wrote and distributed monthly reminder e-newsletter to pre-filing client base.
• Conducted self audits on critical functions on a monthly basis.
• Reported key stats monthly to executive department leadership.
• Conducted regular meetings with operating areas to review processes and suggest enhancements
and improvements.
• Conducted regular competitor, consumer, and industry research to analyze trends and determine
critical attorney and consumer needs.
• Conducted self audits on critical functions on a monthly basis.
• Managed billing and dispute function and helps resolve any escalated billing or collection issues
related to the relationship.
Novel Ideal Editorial Services Company Covington, GA
Freelance Editor 2003 - 2005
• Performed copyediting in which projects were examined for spelling, grammar, punctuation, proper word usage,
style formatting, logical flow, redundancy, consistency, mislabeling and misnumbering of pages, ambiguous or
incorrect statements, inappropriate figures of speech, and sexist or slang language.
• Performed content editing in which a manuscript was evaluated to make sure the entire story flowed and the
writer's voice was maintained.
• Performed proofreading in which a project was reviewed to make sure no finger slips had been introduced into the
text.
• Performed online editing in which editorial changes were made on an electronic copy.
• Wrote editorial and business communications via contract work for independent companies.
• Provided editorial consultations by providing feedback, critique, suggestions, examples and implementation of
business and marketing plans.
Bank of America, N.A. (South) Atlanta, GA
Assistant Vice President, Communications Specialist II 2000 - 2003
• Created, implemented and maintained ways to provide internal and external information about our company to
customers, clients and associates.
• Supported the company’s communication activities through the development of creative materials and written and
edited materials for customers, associates and management.
• Trained new sales staff in the Proposal and Presentation Team’s (PPT) tools.
• Maintained the proposals and presentation library, wrote proposals, and maintained the PPT technical tools.
• Prepared answers to the AFP questionnaires kept in the RFP Machine.
• Created, implemented and maintained an internal associate web site.
• Managed four or five initiatives at any given time.
• Chaired and served on various project committees and pilot teams.
• Exhibited excellent writing, editing, interpersonal and project management skills.
Bank of America, N.A. (South) Atlanta, GA
Officer, Credit Reporting Analyst 1997 - 2000
• Compiled, reviewed and reported financial, statistical and other detailed information in both a regular monthly
format and ad-hoc.
• Established processes and procedures for credit reporting.
• Gained knowledge of commercial lending procedures.
• Acted as secretary for various Portfolio Management Committee meetings.
• Followed-up and resolved customer inquiries in a timely fashion.
• Gained knowledge of bank’s mainframe systems (LEAP, PIMS, AFS, SHAW, Insight, Structured Ad-Hoc).
• Possessed excellent computer skills which utilized Excel, Word and Access.
• Utilized the Internet for research.
NationsBank, N.A. (South) Atlanta, GA
Commercial Support Specialist 1996 - 1997
• Provided direct customer support for commercial relationship managers.
• Functioned as primary point-of-contact for resolution of customer inquiries and problems related to depository
accounts, treasury management products, services and loans.
• Reviewed returned items, issued and redeemed cds, opened/closed deposit accounts and responded to credit
inquiries.
• Accepted and processed payments and receipt of requests for advances.
NationsBanc Commercial Corporation Tucker, GA
Credit Specialist 1994 - 1996
• Assisted and supported credit managers by investigating potential customers to ascertain credit risk and make
sound credit decisions.
• Contacted applicants other creditors and banks for references.
• Analyzed financial statements, set up joint pay, initiated letters of credit and gathered contract information.
• Possessed ability to organize and set priorities, work under pressure and meet deadlines involving large volumes
of work.
• Required good verbal and written communication skills and computer skills in order to spread financial
statements on Turbo Fast and Bias.
NationsBank of North Carolina Greensboro, NC
Bankruptcy Analyst 1992 - 1994
• Monitored and reviewed bankruptcy accounts on the CMS computer system as well as loan systems for
compliance with court orders and established bank policies and procedures.
• Monitored Chapter 7, 11 and 13 cases for North Carolina and Virginia.
• Send appropriate letters via WordPerfect to customers, attorneys and trustees.
• Communicated with bankruptcy attorneys and trustees by phone.
• Gathered information required to initiate legal action.
• Negotiated with attorneys on bankruptcy matters regarding hearings, motions, payment arrangements and attorney
invoices.
Dun & Bradstreet Greensboro, NC
Business Analyst 1991 - 1992
• Company provided information on more than nine million U. S. businesses though commercial credit reports,
reference books and analytical risk assessment information and services.
• Obtained and developed information profiles on sole proprietorships, partnerships and corporations.
• Utilized and interpreted relevant information to determine and assign appropriate credit ratings.
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