Customer Service Sales

Diana Rodriguez

***** ******** ***

Downey, CA **242

**************@*****.***

(562) 562-***-****

OBJECTIVE:

To obtain a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

EMPLOYMENT HISTORY

Fallas Paredes Retail Store

Cashier

May 2013 to present

use electronic scanners, cash registers, or related equipment, process credit or debit card transactions and validate checks, process returns, answer phones Perform other tasks as assigned from time to time by store management.

keep a record of how much money they had when they opened the store, how much money is earned when they closed the store, and the amount of change in a register drawer for the purpose of finding out when they are required to restock the change.Bagging the materials bought by customers,

also taking care of other miscellaneous factors of a sales establishment, such as stocking or cleaning products, and to close out a shop at night and balance all receipts against sales.

Alamo Car Rental/National Rent a Car,Inglewood, Ca

Customer service/rental Agent/cashier/operator October 2007-July 2012

Use company approved sales and service techniques when determining customer needs

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

EDUCATION

Downey Adult School, Downey,CA

General Educational Development (GED) Graduation: June 2001

RELEVANT COMPUTER EXPERIENCE

MicrosoftWord

Microsoft Power Point

Microsoft Excel

Odyssey

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