Medical Assistant Customer Service

Dessire Dominguez

**** ***** ********* ******

Chicago, IL 60625

773-***-**** Mobile

773-***-**** Home

*******.*********@*****.***

Objective:

To obtain a long-term position with an organization that will allow me to

build upon my education, utilize my computer skills and bilingual abilities

and become a valuable asset to my employer.

Experience:

03/13-Present Z.A. Medical Center

Chicago, IL

Certified Medical Assistant

Front desk coordination including greeting and checking in patients,

insurance verification, collection of fees, new patient registration

and appointment scheduling; Show patients to examination rooms, obtain

medical information and measure vital signs; Collect specimens from

infants and adults for laboratory testing, Perform routine laboratory

tests, pulmonary function testing and EKG's; Medical translation

(Spanish/English) including explanation of treatments, procedures,

medications and physician's instructions; Retrieve medical reports and

progress notes for off-site procedures; Prepare and administer

medications; Basic billing and coding for insurance purposes, make use

of Aprima EMR.

11/12-03/13 Misericordia Heart of Mercy

Chicago, IL

Certified Nurse Assistant

Assisted with activities of daily living, prepared gastrostomy tube

feedings, transferred patients utilizing various techniques and

electrical equipment, administered ABI vest treatments, applied ankle

foot orthotics,

lead placement for telemetry monitor, performed basic tracheostomy

care, recorded any seizure activity, assisted with motor oral

exercises, utilized variety of positioning equipment, encouraged

residents to meet monthly goals, answered call lights, cleaned and

organized patients room and maintained a clean and safe work

environment

03/12-11/12 Browns Assisted Living

Milwaukee, WI

Behavior Support Specialist/Medical Assistant

Support in home management such as basic house cleaning and money

management; Organized and participated on local outings with

residents; Monitored and provided resident medications as assigned;

Documented activities and events during the course of workday;

Transported residents to and from appointments/visits

01/11-04/11 Saints Mary and Elizabeth Medical

Center Chicago, IL

Unit Secretary

Carried out physicians orders, created patients chart, ordered

supplies, processed admissions, greeted visitors; Admitted,

transferred and discharged patients; Scheduled tests, procedures and

referrals, answered phones, related messages and restock supplies

10/10-11/10 Fullerton Drake Medical Center

Chicago, IL

Volunteer/Medical Assistant

Preparation of room and tray set up, took patients vital signs,

performed injections, phlebotomy, documented aspects of patient care,

EKG's, specimen collection, use of centrifuge, registered and verified

insurance

03/08-12/09 Illinois Physicians Network

Chicago, IL

Receptionist/Medical Records Clerk

Sorted, filed and collated patients medical records in accordance with

established procedures; Requested and reviewed patients medical

records for completeness; Scanned, uploaded and emailed medical

records to corresponding attorneys and treating physician; Maintained

the confidentiality of medical records for over 400 patients;

Screened and directed calls on a 12 line switchboard; Typed, faxed and

filed patients referrals, work status reports and Rx Scripts;

Generated daily appointment reports making use of Microsoft

Word/Excel/Outlook and Administration's webpage

11/07-03/08 TeleSight

Chicago, IL

Bilingual Telephone Interviewer

Conducted up to 10 market research surveys daily; Performed data entry

of customer responses

09/06-10/07 Kmart

Chicago, IL

Cashier/Bilingual Customer Service Representative

Handled over $3000 daily in customer transactions; Train 7 employees

on store policies and procedures; Managed up to 75 customer complaints

in a timely and professional manner to ensure customer satisfaction

Education/Certifications:

06/13-Present Truman College

Chicago, IL

Pursuing Bachelor's Degree in Healthcare Management

08/12-11/12 Concordia University

Milwaukee, WI

Pursuing Bachelor's Degree in Healthcare Management

11/11-03/12 Richard Milburn Online High School

Woodbridge, VA

High School Diploma

10/11-12/11 Amber House Inc.

Milwaukee, WI

CNA Certification

09/11-Present American Heart Association

Milwaukee, WI

Certified Health Care Provider/CPR/Basic Life Support

05/11-11/12 Milwaukee Job Corps Center

Milwaukee, WI

Nurse Assistant/Home Health Aide Program

02/11-Present American Medical Technologists

Chicago, IL

Registered Medical Assistant

03/10-02/11 Illinois School of Health Careers

Chicago, IL

Medical Assistant Diploma

10/07-06/08 Jobs for Youth

Chicago, IL

National Certification in Customer Service from the National Retail

Federation

Skills:

Medical terminology, OSHA, set up sterile field, set up minor surgical

tray, drug administration, pharmacology, federal schedule of drugs,

processing insurance claims, treatment, exams and results, identify

medical emergencies, wounds care, dressing and bandages, use of micro

centrifuge, capillary puncture, urinalysis, typing 45 WPM and 10 Key

4800 KPH

Languages:

English/Spanish

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