Sandra L. Radwin
***** *** ***** **. **** *** Valencia, California 91355 **********@*****.*** 661-***-****
OBJECTIVE: Seeking the position of a customer service representative in a reputed organization to improve the various
aspects and to benefit the company in turn. The transferable and interpersonal skills earned from my previous
work experiences can benefit me in my prospective work.
EXPERIENCE:
Lopez Child Day Care Valencia CA June 2012- Present
Child care provider
Andrews Electronics Inc. Valencia CA April 2009 - February 2010
Order Desk/Customer Service
● Inbound and outbound call center, heavy call volume, placed orders for parts, billing questions, invoicing, credit card processing, emails, faxing documents, tracked shipments, expedited orders, will call.
Fanfare Media Works Inc. Valencia CA April 2006 - March 2009
Customer Service Representative/Collector
● Inbound and outbound call center, heavy call volume, data entry, collected on 30 and 90 day accounts, payment extensions, deadline driven. Worked closely with customers on resolving with the ads they purchased.
Bertelsmann Services Inc. Valencia CA September 2003 - March 2005
Customer Service Representative
● Inbound and outbound call center for Lufthansa Airlines air miles program. Booked reservations for consumers and travel agents, data entry, emails, faxing, researched and applied missing miles on accounts.
Malys Inc. Valencia CA June 2000 - July 2003
Customer Service Representative
● Inbound and outbound call center, heavy call volume, data entry, billing, credit card processing, invoicing, merchandise returns. Orders placed for professional hair care products and salon equipment.
Teleflora Inc. Los Angeles CA October 1991 - May 1998
Customer Service Representative
● Inbound and outbound call center, heavy call volume, placed orders for consumers and florists nationwide. Orders taken for Teleflora keepsake products, billing questions, payment extensions, invoicing, returns, handled disputes.
EDUCATION
John F. Kennedy High School Granada Hills, CA June 1981
Major- Art
SKILLS Heavy call volume, Data entry, Collections, Windows, Excel