Electrical Engineer Customer Service
Resume:
Ernesto Marmol
Pacoima, CA ****1
Cell: 818-***-****
Email: *********@*******.***
OBJECTIVE
I am a bilingual Electrical Engineer pursuing a dynamic position with an established company where my
knowledge, creativity and objective goals will promote opportunistic growth for the company.
EDUCATION
Bachelors of Science Electrical Engineer
Cal State University, Northridge, CA December 2009 – December 2012
Associates of Applied Science Mathematic/Transfer
Mission College, Sylmar, CA June 2009
Certified Electrician
Skill Center, Pacoima, CA May 2004
High School General Studies General Studies
Poly High School, Sun Valley, CA June 2004
ACTIVITIES
IEEE Member December 2011 –Present
QUALIFICATIONS
Bilingual- Proficient in Spoken and Written English and Spanish
PM 40
Proficient in Microsoft Office Suite (2003, 2007, and 2010)
Coursework and lab experiences with transformers, troubleshooting, AC/DC Power
Lab experience with oscilloscope, voltage-meter, current-meter, and function generator
Knowledge on Matlab/Java/Pspice, and A/D
Designing and building circuits using Pspice tools
Knowledge on computer hardware and software
Coordinated filing and organizational skills
Customer Relations Management
Data inputting
Over 1 year experience as an electrician assistant
WORK EXPERIENCE
The University Corporation June 2004- Present
Northridge, CA
Company Description:
TUC (The University Corporation) is a non-profit auxiliary corporation providing commercial and
administrative services to students and faculty at California State University, Northridge (CSUN).
Manager June 2012- Present
Skills Needed:
Excellent communication (verbal /written)
Excellent customer service
Prior experience effectively leading employees
Knowledge about product ordering and billing
Responsibilities:
Verify money bags for accurate count and seal them to be sent to cash room
Perform money count of cash drawers at the beginning of shifts to ensure that amounts were
accurately counted the night before
Attend professional development meetings and trainings
Hire and interview new employees
Train new and old employees on job duties
Provide sexual harassment information to employees
Customer Services Administrator
Resolve customer complaints and inquiries
Schedule employee hours for the week
Input employee monthly labor and hours into excel sales sheet
Fill employee personal information
Place product orders and check for correct delivery of merchandise
Organize and prepare invoices for billing
E. Marmol, page two
Utilize versatility skills (clerically) when company is short-handed
Inventory Controller
Maintain positive customer and merchant relationships with the company
Enter inventory data into citrix receiver
Provide in depth reports about sales and profit
Discuss present and future sale budgets, profit, and labor
Assistant Manager June 2006- June 2012
Skills Needed:
Excellent communication (verbal /written)
Excellent customer service
Prior experience leading employees
Responsibilities:
Supervise and perform monthly inventory
Closed registers and verified everything was count properly (cash money, credit card receipts and
refund slips)
Supervised and lead a team size of 4
Trained new and existing employees on job duties
Customer Services Administrator
Food Services Assistant June 2004- June 2006
Responsibilities:
Receive payments by cash, check, and credit card
Refunds due to customer
Monthly inventory
Stock shelves and mark prices on items
Contact this candidate