Customer Service Medical

Leslie Smith 773-***-****

********@*****.***

Objective

Well qualified Phlebotomist who adapts easily to changing environments and demands. Seeking an opportunity to enhance my professional, medical and technological skills. Utilize my medical & computer knowledge, organizational and leadership skills with a well established company that will encourage progress and future advancement.

Skill Highlights

* Specimen collection/processing * Customer Service skills

* Venipuncture/blood draw * Excellent phone and communication skills

* Finger-stick/capillary * Organizational and multi-tasking skills

* Infection control standards * Ability to work with minimal to no supervision

* Obtaining/charting vital signs

* Verifying Medical Records

Experience

PCT / Phlebotomist, Labcorp, Chicago, IL

2012-Current

• Check patients in, verify patients information, and process patients requisition forms.

• Work with high volume of geriatrics, and pediatrics in an outpatient clinic environment.

• Collect specimens via venipuncture and capillary punctures. Collect times specimens.

• Properly transport, centrifuge, store, and bag specimens.

Traveling Phlebotomist (PRN), Interactive Health Solutions, Schaumburg, IL 2011 - Current

• Verify patient and patient records

• Take and record patients blood pressure (automatically or manually)

• Obtain blood

Phlebotomist and Greeter (PRN), Midland Health, Chicago IL 2011- Current

• Greeting clients and signing them in for their Wellness Screening appointments, confirming information is correct, having client fill out the appropriate forms for screening, and making sure Screenings are run smoothly between clients and screeners.

• Performing finger stick test and venipunctures for Glucose and Cholesterol, taking blood pressure, measure waist

circumference, height, weight, and BMI.

• Record test results, and provide brief wellness coaching with clients on results.

Phlebotomist, Jackson Park Hospital C/O NICL, Chicago, IL 2010 - 2011

• Worked in the ER/ICU/Floor Units and performed over 50 venipuncture draws per shift.

• Worked with high volume of geriatrics, and behavioral patients and moderate pediatrics.

• Collected timed specimens for laboratory analysis necessary for patient treatment and diagnosis.

• Initialed, dated, and recorded time blood was collected on all laboratory requisitions forms, specimen tubes, and accession records. Also entered information into Paragon (Kessen) database.

• Properly transported specimens to laboratory in timely manner.

Consumer Relations Representative, Midas International Corporate, Itasca, IL 2004 - 2009

• Resolved customer issues through daily, weekly, and monthly follow up.

• Built and maintained working relationships with customers and franchisee owners.

• Responded in a timely manner to all request from Midas Franchisee’s and consumers.

• Investigated poor workmanship and fraudulent claims and provided the proper credits and refunds to the appropriate parties.

Certifications

*Certified Phlebotomist through National Healthcare Association (NHA) *Cholestech LDX machine *CPR and First Aid through the American Heart Association

Education

Richard J. Daley Chicago, IL 2009 - 2010 Certified Phlebotomy Technician (NHA) Educational and clinical training on blood and specimen collections for the purpose of laboratory analysis. I obtained 425 venipunctures, 113 capillary sticks, 34 PKU’s, 64 glucose tests, and 70 urine collections.

Chicago State University Chicago, IL 1997-1999 Major: Education

Contact this candidate