Customer Service Representative

Abel J. Maisonet

**** ******* **** ****** ****: 863-***-****

Lakeland, FL 33801 Cell: 863-***-****

**************@*****.***

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success with proven ability to establish rapport with clients.

Highlights

Heavy industrial equipment

Focused on customer satisfaction operation

Meticulous attention to detail Heavy hauling

Skilled multi-tasker Cargo handling

Fluent in Spanish Mechanically-inclined

Shipping and receiving

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Supervised team of three staff members.

Collaborated with clients to ensure the delivery of efficient, high-quality service.

Project Management

Assessed organizational training needs.

Recognized by management for providing superior customer service.

Warehouse

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inventory Control

Restocked and organized items as necessary and as directed.

Assembled product containers and crates.

Used propane forklift to load trailer at warehouse.

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Experience

Client Services, 09/2012 Current

Funeraria Casanova Manati, PR

Warehouse Operator, 03/2011 08/2012

Roanwell Manufacturing Operator Brooklyn

Cargo Driver and Operator, 01/2008 02/2011

Yard Jockey Brooklyn, NY

Education

2013 ICPR Junior College Manati, PR

Associate of Arts Culinary Arts

1993 Fernando Suria Chavez Barceloneta, PR

High School Diploma

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