Administrative Assistant Customer Service

Melanie Gaspard

**** *. ****** **.

Laveen, AZ 85339 Home: 602-***-**** -

Cell: 832-***-**** :

***********@*****.***

Summary

Highly organized and detail-oriented administrative assistant with more

than six years experience supplying thorough, organized administrative

support to four senior executives.

Highlights

? Microsoft Office proficiency ? Professional and

mature

? Professional phone etiquette ? Strong

interpersonal

skills

? Excellent communication skills ? Resourceful

? Flexible ? Dedicated team

player

Accomplishments

Coordinated weekly project team meetings and drafted agendas to increase

meeting efficiency.Managed inventory and office budgeting for supplies for

busy office of 17 employees.Increased office organization by developing

more efficient filing system and customer database protocols.

Successfully planned and executed corporate meetings, lunches and special

events for groups of fifteen+ employees.

Experience

Administrative Assistant

April 2006 to March 2013

NGP Capital Resources Company - Houston, Texas

Planned and coordinated logistics and materials for board meetings,

committee meetings and staff events. Drafted meeting agendas, supplied

advance materials and executed follow-up for meetings and team conferences.

Planned travel arrangements for four executives and staff. Answered and

quickly redirected up to thirty calls per hour.

Managed the receptionist area, including greeting visitors and responding

to telephone and in-person requests for information.

Created detailed expense reports and requests for capital expenditures.

Ordered and distributed office supplies while adhering to a fixed office

budget.

Coordinated domestic and international travel arrangements, including

booking airfare, hotel and transportation. Properly routed agreements,

contracts and invoices through signature process.

Sales Associate

May 2002 to March 2006

Express - Houston, Texas

Assisted customers in purchase

Head wrap-desk cashier from Aug.2003-Feb.2004

Answered and managed incoming and outgoing calls while recording accurate

messages. Collect, count, and disburse money, do basic bookkeeping and

complete banking transactions.

Communicate with customers, employees, and other individuals to answer

questions, disseminate or explain information, take orders and address

complaints.

Excellent customer service, handled complaints in a professional manner,

assured customer purchase is rung correctly

Internship

May 2000 to July 2001

Harris County Attorney's Office- Houston, Texas

Assisted in all incoming revenue into office

Answer telephones, direct calls and take messages.

Open, sort and route incoming mail, answer correspondence, and prepare

outgoing mail.

Operate office machines, such as photocopiers and scanners, voice mail

systems and personal computers. Maintain and update filing, inventory,

mailing, and database systems, either manually or using a computer.

Compute, record, and proofread data and other information, such as records

or reports.

Education

University of Phoenix 2013

Houston, Texas, USA

Human Resource

MBA

Sam Houston State University 2004

Huntsville, Texas, USA

Political Science

Bachelor of Arts

San Jacinto College 2001

Houston, Texas, USA

Public Service Administration

Associates

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