IT Project Manager
Resume:
Kathie Mansfield
HYACINTH PLACE
******.*********@*******.***
Point Pleasant, New Jersey 08742
PROFILE: IT Project Manager ~ Business Systems Manager
Specialize in Maximizing Technology ROI through Automation & Process
Improvement
> Strategic business and technical partner with 15+ years of success
transforming IT infrastructures, automating processes, and integrating
new technologies that drive efficiency, productivity, and cost savings.
> Expert in leading full lifecycle delivery of complex, multimillion-dollar
projects to meet evolving business, financial, and market demands.
> Successful in partnering with stakeholders, managers, vendors, and teams
to clarify and translate complex business requirements into world-class
IT, enterprise, and software solutions with a compelling ROI.
> Respected as energetic and motivational leader with talent for managing
and inspiring local/offshore teams in fast-paced, deadline-driven
environments.
> Noted for bridging the language of business and technology, propelling
growth and change through business process/workflow modeling, systems
consolidation/upgrade, business/data analytics, and ERP implementation.
Areas of Expertise include:
( Business Systems Analysis ( End-to-End Project
Management ( SDLC Management
( Applications Strategy Development ( Project Budgeting &
Planning ( JD Edwards/ERP Implementation
( Project Scope & Risk Management ( Application Development &
Support ( Systems Testing/Implementation
( Custom/COTS Software Development ( Change Management
( Agile & PMBOK Methodologies
( Process Analysis & Reengineering ( Requirements
Gathering/Definition ( Documentation & Reporting
( Onshore/Offshore Team Leadership ( Cost/Benefit Analysis
( Client/Vendor Relations
Professional Experience
Confidential LLC - East Windsor, New Jersey
2001-Present
Sr. Business Analyst / Project Manager
Global specialty chemicals company with customers in North and South
America, Europe and Asia Paci?c.
Charged with leading large-scale, transformational projects across global
business units, totaling up to $20 million and comprised of internal
resources, external consultants and hardware/software vendors. Collaborate
with C-level management and department heads to strategically analyze
business/functional requirements and cost-effectively align IT and software
solutions with business goals. Build and coordinate local and offshore
teams. Develop, prioritize, present business cases based on expected ROI,
championing and spearheading ERP, data management, business intelligence,
and change programs. Create project plans, scopes, work breakdown
structures (WBS), schedules and roadmaps; implement resource, capacity, and
communication plans. Identify and mitigate potential cross-project risks
while resolving delivery and quality issues.
Lead identification and analysis of business processes and key performance
indicators (KPIs) to drive continuous improvements and business alignment
advantages. Execute quality assessments to improve reporting, tracking,
workflow, and capacity management. Perform strategic planning, monthly and
ad hoc status reporting, feasibility and cost/benefit analyses. Supervise,
document and review deliverables of entire project and SDLC from initiation
to post implementation support. Forge and manage strong client and vendor
relationships. Facilitate usability reviews, end user testing and training.
Mentor and coach technical team members. Deliver progress reports to
stakeholders and deploy Agile and PMBOK methodologies to maximize team
performance and project efficiency.
Selected Achievements:
> Entrusted with managing numerous high profile projects, assuming dual
roles of Project Manager and Business Analyst to skillfully direct entire
project lifecycle, from process definition and stakeholder interviews
through go-live and post-implementation training and support.
> Translated business needs into requirements and functional
specifications; established solid project plans and performed detailed
process and gap analyses to define "as is" states and create desired
process "to be" states.
Continued...
Selected Achievements Continued:
> Transformed 'silo-based' approach to a team design methodology for
development team skill sets and design processes, fostering culture of
employee empowerment and ownership while introducing cohesive and
standardized set of solutions.
> Developed re-usable corporate workflow process code repositories to
expedite delivery of rapid design requests while reducing rate of errors
in design and development processes.
> Championed and facilitated corporate decision to abandon a $600,000
Global Trade Management system in early stages of discussion in lieu of
alternative SAAS solution that met project objectives with $580,000
savings.
> Formulated strategy to replace external transportation document system
with add on to existing ERP system; eliminated additional points of
failure in transportation document process while generating $70,000
savings in annual maintenance, external development, and upgrade costs.
Notable Projects:
> Noted for successfully orchestrating 6 JDE ERP system implementations
encompassing Order Distribution, Advanced Pricing, Warehouse Management,
Advanced Transportation, and Electronic Data Interfaces.
o Triggered global business process analysis and reengineering effort
that produced current data and business process standards currently in
use throughout the organization. Additionally managed system upgrade
from JDE E1 8.0 to 8.12 and subsequently 9.1.
> Headed global design and implementation of divisional corporate website
and interactive customer portals; minimized cost by utilizing external
consulting resources. Project resulted in 20% decrease in customer
inquiries/requests to internal call center.
> Drove full lifecycle development of numerous collaboration and workflow
databases such as Capital Expenditure Requests, Customer Complaint
Processing, Management of Change, and project documentation processing.
> Conducted vendor analysis, system selection, and implementation of JDE
Workforce Management ERP solution targeting HRIS, Time Management,
Employee and Manager Self Serve, eRecruiting, Benefits Enrollment and
Administration. Increased efficiency and productivity by providing a
single source of global employee data.
> Performed in-depth analysis of ERP system distribution processes to
identify and address issues with low on-time and in-full customer
deliveries. Devised strategy to reengineer system and overhaul multi-
step, data intensive shipping process.
o Managed and completed project on time with zero downtime or business
disruption. Reduced transaction time from 6 minutes to 1.2 minutes per
item and fueled 35% increase in on-time, in-full delivery rate.
> Spearheaded global initiative to design and develop B2B solution to
automate communication and processing of sample material requests between
corporate and supplier systems; slashed time spent on previously manual
communication processes by 60% while enabling 98% of shipments to be
processed within 24 hours.
> Led design and implementation of XML interface between JD Edwards and a
3PL company of shipment data for tendering and dispatch. Overcame
technical challenges and outdated technology to deliver project in 90
days and at no cost to company.
> Coordinated offshore team through all phases of complex project aimed at
developing AP Automation Solution based upon JDE A/P processing and
financial modules, and Oracle WCC, WPM, WDC software platform.
> Led design and implementation of content management and records
management solution utilizing Oracle's Web Center Content and Records
Management tool.
EARLIER CAREER HISTORY:
> IT Manager - G2X (1998-2000)
> Sr. Application Developer - Infoman Communications (1996-1998)
Education & Credentials
Bachelor of Science, Information Technology (3.8 GPA)
(Minor in Business Administration)
University of Massachusetts, Amherst, Massachusetts
Master IT Project Management Certification, Villanova University,
Pennsylvania
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