CV

RESUME

Shiva Kumar S

Cell # 998-***-****

EDUCATION:

. MBA from Periyar University.

. B.Com (Financial Accounting, Marketing & Advance Marketing) Graduate

from Bangalore University.

. Higher Diploma in Information System Management from APTECH Bangalore.

EXPERIENCE: Jan 2012 to till date IBM DAKSH Business Process service PVT.

Ltd - Assistant Manager Operation Transition

. Till date 10 transition has been done in F&A, HR, & Payroll.

. Creates and executes project work plans and revises as appropriate to

meet changing needs and requirements.

. Adaptability, Initiative, Integrity, Individual Accountability,

Operational Excellence, Determination, Teamwork and Collaboration,

Customer Focused Role Specific Competencies: Analytic, Results

Oriented, Innovative, Problem Solving/Judgement, Creative, Information

Seeking, Negotiation & Relationship building, Leadership, Financial

Responsibility for the projects.

. Define and prepare Statements of Work (SOW) and proposals that clearly

identify objectives, scope, benefits, costs, responsibilities,

assumptions, deliverables, schedules, completion criteria and resource

requirements needed to successfully.

. Involved in Remote KT / Travel to Client location during transition to

conduct Knowledge transfer activities including Participation in

process workshops/Onshore training with client/ Process documentation

- DTPs, Process Maps/SLA/SOW discussions & Job Shadowing.

. Understand the client's vision, goals, objectives, strategy, tactics,

and how they relate to our Client's business objectives.

. Support provide training to the Knowledge Cascade/ramp up team in the

delivery center & Support the Delivery team in Process Stabilization

post transition.

. Ensure that the transition is completed within the allocated budgets

and time-frame & Manage client site visit programs, especially during

pre-sales and transition periods.

. Maturity in handling customers and work in a multi culture environment

& Time management and meet deadlines.

. High level of maturity to handle people including but not limited to

client, stake holders, peers etc.,

. Ensure smooth handover to Operations: Successful Transition Completion

by adhering to SLA metrics, smooth hand over of accounts to Operations

team or relevant contacts on Transition completion.

. Responsible for development, implementation, monitoring, training and

directing a comprehensive Transitions program.

. Ensure smooth handover to Operations: Successful Transition Completion

by adhering to SLA metrics, smooth hand over of accounts to Operations

team or relevant contacts on Transition completion.

. Manages day-to-day operational aspects of a project and scope.

. Reviews deliverables prepared by team before passing to client.

. Responsible for Work Management Time & Expense reconciliations.

. Responsible for Management - Project Progress Reports, Monthly

reports, Quarterly reports, Metrics and reporting.

. Responsible for documentation, implement the workflow with Project and

SOW

. Ensure Execution Project Plan & ensure consistency of project

templates and project approach across Zones.

. Project Execution, Delivery, Process Review, Customer Interaction.

. Process Definition, Implementation, Risk Assessment and Planning.

. Sign Off Tollgates

Oct 2009 - to 30th Sep 2011 Capgemini Business Services - Team Leader

TRANSITION DELIVERABLES -

. Core experience into F&A - Account Payable, Account receivable,

General Ledger Accounting, Fixed Assets, Revenue accounting,

Management Accounting, Payroll & HR.

. Develop and maintain all applicable transition documentation, Project

Plan (MS Project), Project Scope, SOW, Issues/Risks, Process Maps,

Procedure Manuals, Work-flow Design, Transition Plan, Training Plans,

Work Schedules, Status Updates, Communication Plan

. Manage projects, transition and strategy. Work measurement, build on

shoring strategy and manage transition projects.

. Creates and executes project work plans and revises as appropriate to

meet changing needs and requirements.

. Estimate transition work effort in coordination with the Captive

operational leads Create and facilitate gathering of gaps and internal

requirements to meet client requirements.

. Work with KT organization to ensure knowledge management process and

training requirements

are identified, scheduled and planned into the

overall transition plan.

. Work with the client project manager to define and document any

metrics and SLAs required.

. Track key metrics during the transition pertaining to delivery risk

and mitigate risk as it arises.

. Manages day-to-day operational aspects of a project and scope.

. Reviews deliverables prepared by team before passing to client.

. Ensures project documents are complete, current, and stored

appropriately.

. Responsible to handle transition / ramp up of new and existing

accounts.

. Represent the Transition & Project Management team in current and

prospective client visits.

. Participate / drive high impact internal projects and initiatives

. Ensure all possible risks that can adversely impact project timelines

are highlighted timely & mitigation plans are in place

. Responsible for upcoming transitions projects and working with

Transition Cycles & also blue print as per the client requirement end

to end process of transition.

. Ensure best practices are captured in all transitions.

. Responsible to understand the transition planning and implement the

workflow with Project Mangers.

. Responsible to work for past projects to keep the tracking system on

the business also trained on billing cycle of the projects.

. Develop mitigation plans &identify cost, quality &delivery risks in a

project.

. Process Definition, Implementation, Risk Assessment and Planning.

. Project Management & People Management & data Migration &

Documentation.

. Interacting with the clients to understand the business flow and meet

their requirements.

. Project Proposal, Estimation and Release.

. Ensure smooth handover to Operations: Successful Transition Completion

by adhering to SLA metrics, smooth hand over of accounts to Operations

team or relevant contacts on Transition completion.

Sep 2008 - Oct 2009 Affiliated Computer Services (ACS) - Global Transitions

Lead

TRANSITION DELIVERABLES -

. Lead the transformation of F&A and administration processes for an ACS

client.

. Develop a detailed Transition Plan describing task, resources and

dependencies required for a successful process transformation.

. Responsible to understand the transition planning and implement the

workflow with Project Mangers.

. Responsible to work for past projects to keep the tracking system on

the business also trained on billing cycle of the projects.

. Develop mitigation plans &identify cost, quality &delivery risks in a

project.

. Process Definition, Implementation, Risk Assessment and Planning,

. Interacting with the clients to understand the business flow and meet

their requirements.

. Adopt ACS project management methodology and ensure all critical

deliverables and project standards are properly identified in the

Transition Plan.

. Responsible for managing the client relationship.

. Manage a team of business process specialists in the different

transition streams.

. Work with Customer to complete Training Assessments.

. Monitor project execution and coordinate project issues resolution.

. Produce accurate project status reports in close collaboration with

the designated project manager.

. Be proactive in identifying and resolving issues and risks and

coordinate mitigation plans.

. Utilize and support repeatable processes and standard work products

and tools.

. Ensure work flow and operational processes are effective and efficient

for future operations.

. Escalate any HR or performance issues with the trainers to Transition

Manager.

. Ensure all transition deliverables are complete, thorough and of high

quality.

. Assist in Training Operations Staff.

. Complete the Process Flows, Process Assessment Matric, and other

Process and Technology deliverables for Tower.

. Complete Facilities, IT, Mailroom, and Workflow requirements are

documented and fulfilled.

. Write Acceptance testing.

. Escalate issues and risks to the Transition Manager.

. Manage key strategic initiatives in support site operations working

with a global team.

. Manage transition of key work activities for ongoing delivery.

. Deploy approved transition framework and ensure strict discipline &

adherence to the model.

. Employ project management skills to manage, track, and report on

project progress.

. Provide feedback to the Program Governance team to ensure the

methodology is updated based on the practical implementation of

transition projects.

. Responsible for development, implementation, monitoring, training and

directing a comprehensive Transitions program.

. Ensure smooth handover to Operations: Successful Transition Completion

by adhering to SLA metrics, smooth hand over of accounts to Operations

team or relevant contacts on Transition completion.

Feb 2007 - Sep 2008 Prime Industries - Business Analyst Lead for Transition

(Payroll, AP & GL)

TRANSITION DELIVERABLES -

. Ensure smooth handover to Operations: Successful Transition Completion

by adhering to SLA metrics, smooth hand over of accounts to Operations

team or relevant contacts on Transition completion.

. Responsible for upcoming transitions projects and working with

Transition Cycles & also blue print as per the client requirement end

to end process of transition.

. Responsible to understand the transition planning and implement the

workflow with Project Mangers.

. Responsible to work for past projects to keep the tracking system on

the business also trained on billing cycle of the projects.

. Responsible for successful migration: Quality, Timeliness.

. Responsible for Contract Management, Profitability Workbook, SOW,

. Responsible for Work Management Time & Expense reconciliations.

. Responsible for Management - Project Progress Reports, Monthly

reports, Quarterly reports, Metrics and reporting.

. Responsible for documentation, implement the workflow with Project and

SOW

. Ensure Execution Project Plan & ensure consistency of project

templates and project approach across Zones.

. Project Execution, Delivery, Process Review, Customer Interaction.

. Process Definition, Implementation, Risk Assessment and Planning.

. Manage Change & Quality Management & Infrastructure Management for

secured project execution.

. Accountable for quality of project deliverables

. Promptly Escalate Issues &Lead Due Diligence of Waves

. Project Proposal, Estimation and Release

. Process Definition, Implementation, Risk Assessment and Planning,

. Portfolio, Project Management & People Management

April. 2003 - Jan. 2007 Accenture Services Ltd - Project Team Coordinator

One of the leading BPO Organization in Bangalore and across the world &

joined as Associate was promoted to Sr. Process Associate and was promoted

to Team Coordinator Jul'06.

PROJECTS EXPERIENCES

. 1st project 1st May 2005 to 15th September 2006 migration done for

Fixed Asset (FA) cycle with SOW, Project Plan, Project requirement &

Signoff the project.

. 2nd project 1st October 2006 to 31st December 2006 migration done for

Sales & Marketing cycle with SOW, Project Plan, Project requirement &

Signoff the project.

. Ensuring all service level agreements (SLA) is meet.

. Interacting with the clients to understand the business flow and meet

their requirements.

. Project Proposal, Estimation and Release for upcoming project only

hands on.

. Multiple Project Handling.

. Experienced in Preparing and executing business requirements.

Note - In my Transitions experience I have visit for many client places

like US, Canada, Manila, Nigeria & some of domestic client also handle in

my experience.

Application Skills

MS- Office -From 1999 to till date

MS-Visco - From 2000 to till date

MS- Project - From 2000 to till date

Oracle - From 2002 to till date 2004

SAP - From 2000 to till date

Hyperion Enterprise - Since from 2005 to till date

PERSONAL DETAILS

Date of Birth : 24th November 1978

Marital Status : Married

Passport No : E9243220

Visa Status : 10 years multiple entry business visa to

US

Nationality : Indian

Address : No.42, 'Premnivas', 6th Main 4th Cross

Venugopal Layout

Vidaranyapura Post

Bangalore-560 097

Email Id : *****.*.**@*****.***

Date -

(SHIVAKUMAR S)

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