Customer Service Sales
Resume:
Joanne M. Moore
Bella Vista, AR **714
E-mail: ************@*****.***
SUMMARY: Motivated professional that thrives in a challenging business
environment. Team player with exceptional organizational and customer
service skills. Experienced problem solver with excellent analytical
skills.
EDUCATION:
Northwest Arkansas Community College
Bentonville, AR
Associate of Applied Science- Business Management
Associate of Applied Science- Accounting Technology
EXPERIENCE:
Zinus, Inc Bentonville,
AR
Analytics Specialist/Replenishment Manager
October 2012- Present
. Analyzed forecast of +/- 200 sku count to maximize the
profitability of current inventory levels.
. Provided regular detail analysis of sales and inventory.
. Prepared Demand Planner, SAT's and SSO's as needed.
. Generated weekly retail link reports for Sams.com, Walmart.com and
Walmart Stores.
. Processed new item set up's: utilizing ATG and Data Sync.
. Primarily responsible for day to day communication and maintenance of
Walmart.com and Sams.com accounts.
Mahco, Inc Bentonville,
AR
Sales Administrator
July 2009- October 2010
. Responsible for providing Sales Reps with Samples, Materials, and
Pricing updates.
. Primary contact for outside sales communications relating to the
company's products.
. Prepared sales quotes as requested by the customer.
. Provided weekly sales calendar updates and monthly sales reporting..
. Assisted with travel arrangements.
JT Sports
Bentonville, AR
Sr.Customer Service Analyst/Order Entry Representative
March 2007 - July 2009
. Entered and maintained customer orders into Frameworks system.
. Prepared open order, backorder, and inventory reports for specific
customers.
. Processed, corrected, and released all EDI orders.
. Communicated with outside sales representatives regarding the status
of customer accounts.
. Worked with Accounting using Retail Link to check status of invoices.
LA Darling Company Bentonville,
AR
Customer Inventory Analyst
September 2001- December 2004
. Worked with Master Scheduler/Manufacturing to insure that Wal-Mart
inventory was available on time to meet customer expectations.
. Continually updated translate master to reflect correct company and
customer part numbers and descriptions.
. Analyzed Wal-Mart store planning schedule and kept Sales office aware
of all changes that would impact the sales plan.
. Responsible for Wal-Mart U.S., Canada and Mexico forecast, that
combined, totaled $85 million annually and +/- 4000 fixtures.
. Analyzed trends and Wal-Mart buying patterns in an effort to stay
"ahead" of their demand and directive changes.
. Assisted sales team in generating yearly sales plan, conducted MRP
analysis in AS400 system.
. Helped with special request and reports from Wal-Mart buyers and
managers to include cost comparisons, bi-yearly shows and part
numbers.
. Completed special requests and reports for Customer Service Manager
and VP, National Account Manager.
. Participated in monthly sales meetings, provided sales reports for
review, worked on special projects as assigned.
Customer Service Representative
February 2000 - September 2001
. Utilized AS400 system to enter and track orders, and responded to
customer inquiries regarding existing and closed orders.
. Issued Returned Merchandise authorizations, provided Wal-Mart with
daily shipping reports.
. Worked Electronic Data Interchange "EDI" daily to insure all orders
received from Wal-Mart were entered correctly.
. Reconciled invoices and Purchase orders to submit to Wal-Mart for
payment, provided overall customer support.
Wal-Mart Accounting Annex Bentonville, AR
Invoice Analyst January 1999
to February 2000
. Located and corrected errors on invoices, corrected shortages and
overages in computer system.
. Corresponded with buyers on pricing issues, and taking necessary
steps to fix issues.
. Maintained a backlog, and worked on inventory control.
SKILLS:
Strong project management skills.
Proficient in JDE, AS400, Frameworx, Retail link systems.
Intermediate technical proficiencies in Microsoft office 2007: Excel,
Access, Power point, and Word.
Contact this candidate