Manager Project

R YAN D. D INSHAH *** Bynum View Court • Abingdon, Maryland 21009 • 484-***-**** • ***********@*****.***

SUMMARY

Executive Profile

Astute, results driven manager with innovative, future-oriented vision and a track record of successful

Technical, Automotive and IS/IT related documentation and project management experience.

Key strengths and expertise:

• 28 years automotive experience including project production and management for all major US and many

European and Asian manufacturers. Clients included Chilton, Haynes, Motor and Robert Bentley Publishers,

along with Daimler-Benz, Freightliner, GM, Ford, Chrysler and Kia.

• Experienced in PCI and Federal SOX compliance and security auditing and documentation/procedural

development generation, certified ISO 900x auditor. Experienced with internal security audits for UNIX and

Active Directory/OU/GPO policy documentation. MEP design/engineering background included interaction

with ANSI, NEC, NFPA and state and local codes for construction wiring, and plumbing.

• Experience in IT and operations ISO/QS 9001 compliance documentation and auditing.

• Project supervisor, BMW Z3 repair and maintenance manual, Robert Bentley Publishers.

• 16+ Years in documentation and technical writing including physical site surveys and automotive document

format translations.

• 10+ Years in AutoCAD and facilities/construction documentation.

• 10+ Years experience in HVAC and MEP design and engineering, including medium industrial and

bio/pharmaceutical WFI, steam, water, waste water and electrical systems including distribution and UPS

units, through 480 - 3 phase.

• 12+ Years in IS/IT in progressively more complex and higher-level roles.

• Proven track record leveraging innovative and unconventional methodologies and technologies to achieve

superior results, reducing hardware and software costs, both capital and operational; lowering energy

usage, and driving uptime past 99.999%.

• Supported over 205 users in various IS/IT related activities.

• Managed and supervised up to 7 other associates on night shift and special project production.

• Diverse industry experience and comprehensive view of business/IT interrelationships.

• Relationship building with outside vendors.

• Partnering and strategic alliance development.

• Strong history of taking technical subject matter and converting or translating it to suit target audiences

including commercial publications, general users and CxO level executives.

• Microsoft and APC/Gruppe Schneider certified.

• US Citizen.

TECHNICAL SKILLS

APPLICATIONS: MS Office, Adobe Photoshop, Adobe Acrobat, AutoCAD, Corel Photo Paint, FTP, Hot Dog HTML, Xerox

XES document management software, Arduino C++

HARDWARE AND NETWORK: Dell and HP blade and rack chassis, PCs and PC based sortation controllers, Veritas BackUp

Exec and HDD data storage, misc hardware.

PROGRAMMING: HTML, PICK R83, MS Basic, ANSI Basic, ANSI COBOL, Nevada COBOL, Arduino C++

SERVER SIDE OPERATING SYSTEMS AND APPLICATIONS: Windows NT 4.0 and Windows 2000/2003, Exchange 5.5, 2003, SonicWall

Hardware VPN and Firewall, Active Directory, Symantec Enterprise Edition AntiVirus, Symantec and Veritas BackUp

Exec, PICK R83

CLIENT SIDE OPERATING SYSTEMS: CBM, TRS DOS, MS DOS, Windows 3.11, WIN95/98, WINDOWS 2000 Professional,

WINDOWS XP Professional, Windows 7

EXPERIENCE

ascena retail group/Charming Shoppes, Inc., Nottingham, Maryland (Fashion Bug retail)

Information Technology and Systems Manager, 2007 21 December 2012

• Produced internal security audits for UNIX and Active Directory/OU/GPO policy documentation, including SOX and PCI

compliance reviews. Produced SOPs for user tracking, auditing, addition and removal from Windows A/D and UNIX systems.

• Surveyed, produced and managed documentation for critical operational systems hardware and software, including IS/IT

notes and documentation, end user guides and manuals and incident reports for equipment or system downtime outages.

• Surveyed, produced and managed site wiring and communications documentation with single line communication and

power drawings in AutoCAD.

• Reduced on site systems downtime in production systems to better than 99.999%

• Initiated and managed project for identification, research, capacity calculation, selection, ordering, and installation of APC

self contained rack cooling system to house sixteen new HP blade servers and UNIX WCS server. Reduced cooling related

downtime to 99.9999%+ (100% over a 20 month period, zero downtime) and saved over $3000/yr in cooling related energy

costs.

• Surveyed, initiated, researched, designed, sourced, installed and managed 120v and 240v power delivery system upgrades

for IS/IT TCP and wireless 802.1x protocol infrastructure to power and protect critical IT systems throughout a 400,000+

sq.ft. warehouse environment. Upgrade hardware provided by APC/Gruppe Schneider. Wiring by local electrical contractor

Key Systems.

• Served as project manager for UNIX warehouse control system replacement in 2011, processing, storing, and forwarding

product information for over 90,000,000 units annually.

• Specified, created, and deployed modified PC image using Windows Steady State for 30 induction function local Windows

XP workstations.

• Supported over 205 users in a variety of tasks and directed disaster recovery planning, implementation, and

documentation.

TECHNOLOGY MANAGEMENT GROUP, Exton, Pennsylvania

Network Client Support Manager, 2006 2007

Supported 36 client sites in a variety of tasks:

• Tech support both on site and via RDP for PC and laptop software and system issues.

• Repair and replacement of PC and Laptop hardware, O/S and applications software.

• On site surveys and documentation of existing system infrastructure and hardware/software.

• Disaster recovery planning, implementation and documentation.

• Migrated or imaged over 60 PC's from WIN 2000 to WIN XP or reimaged WIN XP OS loads to match corporate standardized

image. Captured and reloaded vital user data including shortcuts, favorites, documents and email settings.

• Servers, PCs, routers, switches and wireless points including Cisco/Linksys RV042's and WRT54G wireless access points.

ESI/TCPI, Exton Pennsylvania

Information Technology Director, CAD Quality Manager, and MEP Designer, 2002 – 2006

• MEP design/engineering background included interaction with ANSI, NEC, NFPA and state and local codes for construction

and plumbing, for clients including the US Army Corp of Engineers, Johnson & Johnson, Merck, Centocor, Pfizer and Astra

Zeneca.

• Served as CAD manager and electronic and print quality control manager for all disciplines.

• Managed and supervised 1 IS/IT assistant manager.

• Planned and performed workstation construction, repair, and software installation on MS WIN 2000 Pro and MS WIN XP.

FLAIR NEW CASTLE (DELTECH ENGINEERING), New Castle County Delaware

Desiccant dryer designer, Ace Cooler Project Lead, 1999 2000

• Designed and spec’d mechanical and electrical components for dual tower desiccant compressed air dryer systems.

• Lead electrical designer for control and monitoring systems, desiccant and refrigerated dryers.

• Project lead, Ace Cooler mechanical and electrical redesign.

SPX/VFTIS (VALLEY FORGE TECHNICAL INFORMATION SERVICES), Exton, Pennsylvania

Project Lead, Schematic Author and Technical Writer, 1993 1999

• Produced electrical diagnostics and troubleshooting schematics for Chilton, Haynes, Motor, and Robert Bentley Publishers.

• Produced technical content (text) for Chilton, Haynes, Motor, and Robert Bentley Publishers along with GM, Ford, Chrysler,

Daimler/Benz, Kia, Freightliner and others.

• Project supervisor, BMW Z3 service manual, Robert Bentley Publishers, supervised 3 other production associates.

• Team lead and shift manager, supervised 7 other associates.

ADDITIONAL EXPERIENCE

JIT S ERVICES, Lansdale PA, MIS Manager, 2000 2001. Managed PICK R83 programming and server maintenance for warehouse

inventory control. Maintained Windows 98 workstation and thin client terminal.

E ASTERN C OLLEGE C ENTER FOR A RTS AND T ECHNOLOGY, Willow Grove, Pennsylvania, Adjunct Night Shift Professor, 1999 2000. Taught

AutoCAD 101and 102 level course.

Identified, researched, and repaired seven PC based DELL process controller chassis which were shutting down due to defective

motherboard capacitors. Sourced, replaced and tested new motherboard capacitors with 100% success rate.

Initiated and drove project inception to replace outdated and inefficient whole room server A/C system, consolidating existing and

new hardware in self contained server rack/cooling system to increase reliability to 99.999% and reduce yearly costs by $3,000.

Identified, researched, and replaced twelve uninterruptable power supply units for critical production equipment, ensuring uptime

through minor power events and stability of critical components during major power events.

Replaced unsuitable line interactive units with larger, correctly sized, double conversion full time online units.

Identified vulnerable cables with cost of over $92 each and procured $4 solution to reduce cable damage and save several thousand

dollars per year in cable replacements.

Led implementation of new portable RF terminals to reduce equipment downtime and enhance overall company security through

implementation of PCI compliant protocols.

EDUCATION

L INCOLN T ECH, Pennsauken, New Jersey, Certificate in Mechanical Design, Engineering, and CAD, 1993 3.96GPA

C UMBERLAND C OUNTY C OLLEGE, Vineland, New Jersey, Data Processing/Programming and Computer Technology 1983 1986

CERTIFICATIONS

Towson University – A+/Network+ and Cisco CCNA – anticipated graduation date August 2013.

APC Energy University Certified Server Room and Facilities Energy Expert, 2010

Microsoft Certified Professional, 2007 MCP#3862579

Certified ISO 9000/9001 Auditor, 1998

Goodyear Technical Schools ASE Certified Technician, 1991

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