Customer Service Assistant

Ayesha Chowhan

**** * **** ** ********, NY ***** . 718-***-**** . *********@*******.***

Professional Summary:

Skilled and personable Office Assistant with experience providing

consistent, approachable customer service and a full range of general

office support.

Professional Skills:

. Microsoft Office

. Filing/Edition

. Communication Skills

. Microsoft Windows

. Typing (55+ wpm)

. Management Skills

. WordPerfect

. Office Procedures

. Customer Service Skills

. MediSoft

. Telephone Skills

. Interpersonal Skills

. Computer Applications

. QBasic

. Multi-Tasking

. Fluent in Urdu/Punjabi/Hindi

. Internet Skills

Employment History:

Lehman College Bronx, NY

IT Assistant 8/08 - 9/09

. Answered user inquiries regarding computer software or hardware operation

to resolve problems

. Maintained records of daily data communication transactions, problems and

remedial actions taken, or installation activities

. Conferred with customers by telephone or in person to provide information

about services, take or enter orders, or to obtain details of complaints

. Checked to ensure that appropriate changes were made to resolve

customers' problems.

Coney Island Hospital Brooklyn, NY

Clerical Assistant II 9/06 - 12/07

. Provided a high standard of customer service including receiving

visitors, maintaining attendance records of staff and visitors and

receiving deliveries

. Other duties included: Registering patients according to agency

protocols, determining the financial status of patients and their

eligibility for hospital services, assisting patients in correctly

completing appropriate forms, and documenting all information according

to hospital protocol

Dunkin Donuts & Baskin Robbins Brooklyn, NY

Assistant Manager 3/04 - 9/07

. Interfaced directly with customers to provide assistance and resolve

problems

. Supervised product inventory; verify quantity and quality of products

received

. Managed front cashiers in areas of monies handling, voids, shift breaks

and customer service

. Supervise all customer services, display merchandising, sales,

maintenance, and employee training

Brighton Community Medical Brooklyn, NY

Receptionist 10/05 - 12/05

. Greeted patients and agency visitors, directing all people to the

appropriate locations and services in courteous, polite and helpful

manner

. Scheduled appointments for patients according to established procedures

Education:

New York City College of Technology New York, NY

Computer Systems 2007 - 2008

Brooklyn College Brooklyn, NY

Physical Ed Teacher 2006 - 2007

Kingsborough College Brooklyn, NY

Office Administration & Tech/Secretarial Specialty AAS 2003 - 2005

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