Customer Service Manager

Location:

Posted:

June 14, 2013

Melinda Deliz

Core Competencies

Account Management • Organizational Leadership • Sales & Business Communication•Fair Housing

laws• Negotiation & Representation Skills • Client Relations • Customer Service •Solutions Development

Professional experience:

Responsibilities and Achievements:

Timberfalls Apartments/Asst. Property Manager/2012-Present

•Administers daily functioning of properties – Inspects sites regularly to ensure compliance with

organizational established policies, safety measures and quality standards.

•Manages financial operations of various properties – Payments for leasing, taxes, maintenance, insurance

and others.

•Analyzes and calculates all essential information required, such as property taxes, building’s physical

condition and area population.

•Coordinates marketing initiatives, sales and leasing of properties.

•Assists tenants in monetary transactions and sorted out clients’ complaints effectively in a professional

manner.

•Documents and reports all financial transactions related to the properties.

Jasmine Terrace/ Leasing Manager/ 2011-2012

•Received customers cordially by greeting them and providing them with information on vacant

properties available for rent.

•Asked questions and held long discussions with the clients to assess their needs regarding properties.

•Made sure all related forms were properly completed by the applicants – Assisted them in completing the

process correctly.

•Evaluated credit reports of clients to ensure whether they fall under the established guidelines for buying

properties.

•Conducted several background checks on the clients prior to signing any contract.

•Resolved customer queries and doubts over the phone and in personal meetings.

•Maintained and documented accurate records of new and existing customers for future business

purposes.

Aetna Life Insurance/ Customer Service/ 2009-2011

As a Senior Customer Service Representative at Aetna, I conducted medical health interviews - over the

phone - with applications to collect medical information covering multiple product lines. In addition, l

documented all calls clearly and concisely, complete follow-up work, and generate appropriate written

correspondence. I access information from a variety of computerized systems and reference materials. I

work to ensure customer satisfaction and retention while effectively documenting all contacts with our

members.

Reference:

Will be furbished upon request