Customer Service Representative
Resume:
Sherita N. Whipple
College Park, Georgia 30349
**************@*****.***
June 10, 2013
(Human Resources),
I’m writing seeking available employment within your company. I have over 6 years’ experience in
corrections/jail, and I have strong technical skills and proficiency in word processing, databases, and
spreadsheets. I also possess two years of experience in the customer service field. In addition, I have
also maintained at least 3.5 years in a supervisor’s position as sergeant, previously with the Irwin County
Detention Center.
I’d like the opportunity to tell you more about my work experience and how my skill set could contribute to
the successful day to day running of your company. I’d be happy to supply strong references at your
request. Attached is my resume providing proof to my above statements: I would like to thank you in
advance for taking out the time to look over my application.
I look forward to discussing the position with you.
*available positions in your establishment
Sincerely,
Sherita Whipple
CSR RESUME
QUALIFICATIONS SUMMARY
Highly experienced and professional in areas beginning with Juvenile Corrections,
Warehouse and Industrial, Daycare Provider, Property Management, Adult Corrections,
Occupational Therapy, and Customer Service Representative in (marketing, advertising,
inbound/outbound call center payments and sales). I am also CPR/First Aid Certified, as
well as certified in Communications, Professionalism, Ethics, Jailor, and Corrections all
through the Georgia Peace Officer Standards and Training Council (Georgia Post
Certified).
• Exceptional in working with and helping others.
• Making sure the customers are always satisfied before ending the calls.
• Great communication skills involving (clients and staff) on all levels.
• Professionalism is always executed at all times.
• Successful with handling escalated customer service issues.
• Proficient with Microsoft Office System (Word, Excel, PowerPoint, SharePoint, as
well as Outlook).
• Type 50+ wpm
PROFESSIONAL EXPERIENCE
IRWIN COUNTY DETENTION CENTER- Ocilla, Georgia 04/1998 to
06/1998
Juvenile Correctional Officer
Correctional Officer for the Georgia Department of Corrections.
• Served and protect the incarcerated.
• Maintain the safety and security of assigned inmates and their living environment.
• Escorted to medical call.
• Delivered mail.
• Guarded recreational time.
…..continued
Page 2 of 2
Professional Experience Continued
MODERN FIBERS INCORPORATED – Fitzgerald, Georgia 06/1998 to
10/1999
Warehouse/Industrial/Machine Operator
Operated a machine called a twister. This machine twisted two different yarns together as a
result in it becoming carpet for major flooring companies throughout the South.
• Effective in cleanliness which made good quality yarn.
• Stayed on task with reports on shift.
• Monitored a machine of 24 twisters for 12 hours daily.
• Always prosperous with having good yarn to send to consumers without any
repairs.
SAFE TOUCH COMMUNICATIONS – Atlanta, Georgia 11/1999 to 12/2000
Customer Service Representative
Customer Service Representative for business and home security systems, work from
home. This company was based on inbound and outbound calls in sales of security systems.
• Effective with top sales.
• Gained ambition to speaking with others on professional levels.
• Scheduled installment appointments.
• Advanced the companies stats within two months to top selling.
• Assisted in the gain of the companies advancement in opening other stores in
different areas due to the great workmanship applied with me getting honored for being the
employee of the month on four different occasions.
•
PERRY’S PLAYHOUSE DAYCARE – Perry, Georgia 02/2001 to
07/2003
Daycare provider
Daycare assistant in which my duties were to care take for children under the age of 5.
With this position, I was obligated to teach the kids the essentials such as numbers,
alphabets, their names, etc. All the things to prepare them for public schools system
…..continued…..
Page 3 of 3
Professional Experience Continued
• Take pride in teaching them alphabets, numbers, and etc.
• Teach them how to write,
• Feed them.
GRAHAM’S RENTAL PROPERTIES – Fitzgerald, Georgia 08/2003 to
07/2004
Property Manager
Managed the property for elderly couple. My duties were to maintain the landscaping,
rental payments, any type of repairs.
• Made sure the lawns were in great conditions.
• Handled evictions.
• Move ins.
• Picked up monthly rental payments from tenants.
• Handled all repairs such as (plumbing, flooring, etc)
IRWIN COUNTY DETENTION CENTER (ICDC) –Ocilla, Georgia 08/2004 to
02/2009
Adult Correctional Officer
Supervisor. My duties were to maintain the safety of all inmate, staff, and the facility. I was
honored with a promotion in the first three months of employment. I also honored by the
Federal Bureau of Investigations on my hard work in handling Federal Inmates.
• Supervised 12 subordinate officers.
• Made sure all was protected.
• Conducted hourly checks on all staff and inmates.
• Made decisions to effect the entire shift.
• Honored with the employee of the month award and bonus 9 times.
……continued……
Page 4 of 4
Professional Experience Continued
FAMILY DOLLAR STORES – Fitzgerald, Georgia 11/2009 to 07/2010
Retail/Sales/Cashier
Assistant store manager of a three man team of associates. I handled inventory, bank drops
at the end of the night, and managed the entire store.
• Unloaded the company truck.
• Inventoried the stores merchandise.
• Stocked shelves.
• Operated the cash register.
• Helped customers.
SOUTHWESTERN HOMECARE – Fitzgerald, Georgia 09/2009 to 10/2012
Occupational Therapist
Assisting my clients how reuse their limbs again after massive strokes.
• Teach the clients how to walk again.
• Teach the clients how to shower.
• Teach the clients how to self-sufficient.
• Teach the clients with their speech as well.
AT&T PAYMENT CALL CENTER -Alpharetta, Georgia 10/2012 to 03/2013
Customer Service Representative (inbound calls)
My job duties were to take payments at the call center through inbound calls. I handled
credit card and banking account payments for the customer’s accounts.
• Excepts payments over the phone.
• Successful in customer satisfaction.
• Honored with cash bonuses for 100% QA Calls.
• Great customer survey of my services.
• Great customer service skills with assisting customer professionally.
• Always makes sure the customers understand their bills and any concerns.
……continued…..
page 5 of 5
Education and Training
Ashford University (online)
Clinton, Iowa
From: 10/2011 to current
Degree: Associate’s
Major: Early Childhood Development
Minor: Youth Counseling
South University (online)
Savannah, Georgia
From: 04/2009 to Current
Degree: Bachelor’s
Major: Criminal Justice
Minor: Probation and Parole
University of Phoenix
4025 S. Riverpoint Pkwy
Phoenix, AZ 85040
From: 10/2008 to 04/2009
Degree: Associate’s
Major: Criminal Justice
Fitzgerald High School
602 West Cypress Street
Fitzgerald, Georgia 31750
High School Diploma
From: 08/1993 to 06/1997
Relevant Experience
I am skilled and qualified in management, Professionalism, Microsoft Word, Microsoft Office, Data
Entry, and Paragon (Eagle Advantage GCIC/NCIC), Communications. Basic Jailor Training, Taser,
Oleoresin Capsicum(pepper spray), and First Aid and CPR, Communications, and Ethics and
Professionalism
Other Certifications:
Georgia Peace Officer Standards and Training Council
P.O. Box 349
Clarksdale, Georgia 30111
Major: Basic Jailor Training Certification
From: 03/2006 to 03/2006
References
Mrs. Nancy Byrd (former supervisor)
Irwin County Detention Center
132 Cotton Drive
Ocilla, Georgia 31774
Mr. Julius Williams (former supervisor)
Vesta AT&T
4400 Alexander Drive
Alpharetta, Georgia 30022
Mr. James Southern (human resources)
Vesta AT&T
4400 Alexander Drive
Alpharetta, Georgia 30022
OFC. Carl Pierre
Fulton County Police Department
Old National Highway
College Park, Georgia 30349
Mrs. Ericka White
Safe Touch Communications
8090 Linda Court
Jonesboro, Georgia 30238
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