Sales Customer Service

PAUL CHUNG

**** **** ***** *****, *** Colony, Texas 75056

Cell: 214-***-****: *******@***.***

Career Focus

A dedicated, customer orientated Sales Professional with diverse work experience in the retail management,

telecommunications, and in sales. Able to work independently and use in-house resources effectively, such as on line

databases and problem resolution procedures. My most important trait is not only the ability to grasp complex issues

very quickly but giving valuable ideas out of the box. Hard work, diligence, and diverse experience should set me apart

from all other candidates.

Summary of Skills

• •

Excellent communication skills Customer service-focused

• •

Goal-oriented Knowledge of VA loan process

• •

Excellent negotiating tactics Excellent time management

• •

Internet savvy Detail-oriented

• • Office 2010, Word, Excel

Exceptional telephone etiquette

• •

Telecommunications engine with understanding Troubleshooting proficiency specifically

in PBX configuration, wiring, cabling, and networking and computer software.

• Real Estate license

moving extensions

• Product knowledge of all Toyota vehicles • Good understanding in negotiations

• Sales process in the car industry.

Accomplishments

• Implemented several strategies that successfully increased sales and improved client retention rates.

• Interviewed over 100 people and successfully staffed 3 new store locations.

• Increased sales from zero to $500K in 2 years in the Beauty supply business.

• Sold three cars in one business day.

• Averaged 15 to 20 car sales monthly.

• Increased sales by 100% over a two year period.

• Reduced technical escalations to management by 50% to only 3 per week.

• Exceeded monthly goals by successfully handling more than 120 calls per week.

• Project Manager for overseeing the installation of the IVR system which resulted in reducing calls handled by the

receptionist.

Professional Experience

Internet Sales Manager

February 25, 2013 to June 1, 2013

Toyota of McKinney – McKinney, Texas

• Advised on forthcoming product developments and discussed special promotions.

• Recorded sales and order information and provided copies to the manager at the end of the day.

• Negotiated variations in price, delivery and specifications with managers.

• Made accurate, rapid cost calculations, and provided customers with quotations.

Portfolio Manager

December 2010 to Current

P&H Associates Inc. – The Colony, Texas

• Research and determine when to open or close to buy a position in an option or equity.

Sales Consultant

December 2008 to December 2010

Toyota of Lewisville 1547 A South Stemmons Freeway – Lewisville, Texas 75067

• Advised on forthcoming product developments and discussed special promotions.

• Recorded sales and order information and provided copies to the manager at the end of the day.

• Negotiated variations in price, delivery and specifications with managers.

• Made accurate, rapid cost calculations, and provided customers with quotations.

Tax Consultant

November 2008 to March 2010

Liberty Tax Service – 5201 South Colony, The Colony, Texas 75056

• Analyzed tax documents and forms for clients.

• Provided consultation and advice on tax related procedures and policies.

• Answered phones and delivered timely and accurate tax returns.

• Maintained and developed relationships with existing customers via meetings, telephone calls and Email.

• Gained a clear understanding of customer’s needs and provide demo presentation on selected product.

Personal Loan Consultant/ Workout Negotiator

April 2006 to September 2008

Countrywide Home Loans/Bank of America – 7105 Corporate Drive, Plano, Texas 75024

• Analyzed client's needs and advised them on which of Countrywide's loan programs will best accomplis h their

objectives.

• Determined the borrower's ability to qualify by running credit reports and reviewed them in conjunction wit

borrower-provided income and asset information.

• Advised on property value based on existing data, automated Valuation tools and borrower -provided

information.

• Made initial decisions on whether loan requests will meet Countrywide's approval guidelines.

• Exercised independent judgment in order to effectively comm unicate complex criteria, guidelines and

mortgage-industry terms to customers.

• Overcame objections and collecting up-front fees for Appraisals and Credit Reports Packaged loans for

processing.

• Communicated regularly with mortgagors that were serious ly delinquent in order to identify and counsel

borrowers on best workout options available.

• Negotiated workouts with all involved parties (borrowers, investors / insurers, brokers etc.) from initial workout

request to final close of workout

• Maintained and developed relationships with existing customers via meetings, telephone calls and Email.

• Gained a clear understanding of customer’s needs and provide demo presentation on selected product.

Telecom Engineer

November 1999 to March 2004

NCH Corporation –2727 Chemsearch Blvd., Irving, Texas 75062

• Monitored and supported a large Multinational corporate facility with several warehouses attached and was

responsible for troubleshooting support services for a PBX, Voicemail, dedicated T1/T3 lines, local and long

distance and 800/ toll free calling.

• Primary responsibilities were to serve as a Tier 1 and 2 point of contact in problem determination and

technical troubleshooting for the voice equipment, including support for routers, PBX switches, Call

Recording Systems, Voicemail, Cisco IP Telephony equipment, T1/T3 lines and local, long distance and toll

free calling.

• Monitored systems, identified and analyzed trends and issues with service levels, costs, and efficiencies, and

developed recommendations for improvement.

• Opened tickets and provided a resolution for AT&T and local phone companies, all customers, and upper

management.

• Interacted directly with upper management for all telecom related issues and provided call data reports.

• Attended upper management meetings and provided monthly progress reports.

Co-Owner/President Beauty Town

November 1995 to January 1999

Beauty Town – 778 North Edgewood Ave., Jacksonville, Florida 32254

• Developed and nurtured a start-up business from zero revenue to a half a million dollar a year business in five

years.

• Assisted and developed several successful marketing strategies to increase sales by twenty to thirty percent

each year.

• Managed up to ten employees and was involved in the training process, assisted in resolving customer's

issues, and delegated job duties.

• Built a large and loyal client base through personal attention and quality customer service.

• Served and interacted directly with customers, vendors, and bank representatives

• Organized detailed inventory list and financial record keeping.

• Kept accurate, current computer records of inventory, international suppliers, brokers, shippers, etc.

• Buyer and purchaser of all products.

• Negotiated with variety of vendors, customers, and sales representatives on pricing.

Education

Texas A&M University 1994

College Station, Texas

Anthropology/ Business Management

Bachelor of Arts

Kaplan Real Estate 2009

Carrollton, Texas

Real Estate License

Associate of Arts

• Obtain a real estate license.

Contact this candidate