Sales Customer Service

MARIAN Dela Cruz SORIANO

Block *** Serangoon Central #03-230 Singapore 550208

(+65)-830-30877

abybvw@r.postjobfree.com

ADMINISTRATIVE POSITION /SECRETARY/RECEPTIONIST/ SALES

SUMMARY OF QUALIFICATION

Over 10 years of professional experienced as administrative

assistant and sales customer services

Efficient management, includes developing strong working

relationships with coworkers and management

Organized systematic and detail-oriented

Technically knowledgeable yet highly self-motivated to learn new

concepts, flexible

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and Internet Application

Graduated Bachelor of Science in Computer Science

Effective communication, planning, scheduling and interpersonal skills

WORK EXPERIENCE

Ossia International Limited, Singapore

Position Held : SALES ASSOCIATE

Period : Oct 12, 2012 up to present

Duties and Responsibilities

Stocked shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance

Counted and balances cash register and receipts

Stamped or attached price tags on merchandise and/or checks tagged prices to verify accuracy referring

to price list

Checked inventory periodically to obtain reorder information to replenish stock; informs designated staff

member of needs or places orders with outside sales representative within established limits

Sets up promotional displays; makes signs or arranges merchandise on counters or tables to promote sales

Lal’s Group Novelty Store International, Dubai United Arab Emirates

Position Held : SENIOR SALES ASSOCIATE

Award : Best Employee of the Year 2011

Period (from-to) : June 26, 2009 – July 15, 2012

Duties and Responsibilities

Responsible for ensuring the highest level of customer service throughout the store

Handled ordering, checked deliveries and restocked shelves

Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor (RTV's), and to

maintain the accuracy of the inventory

Recognized, priced and stored merchandise

Handled all the complaints from customers with sensitivity

Responsible for handling all cash register duties

Marian D. Soriano abybvw@r.postjobfree.com (+65)830-30877

Brown Family Obstetric Clinic, Philippines

Position Held : RECEPTIONIST

Period (from – to) : May 2005 – November 2007

Duties and Responsibilities

Prepared bibliographical data acquisition for the patient

Assessed and entertained the patient condition

Received emails (documents, correspondence, query etc.)

Attended phone calls

Received delivered materials. (Inspection and count the quantity)

Received invoices and arranged documentations for the payments

Prepared, filed, and taken actions for significant documents we received from different view of

works

Updated memorandums and receivables through server

Virgen Milagrosa University Foundation (VMUF), Philippines

Position Held : ADMINISTRATIVE ASSISTANT

Period (from – to) : April 2003 – April 2005

Duties and Responsibilities

Responsible for scheduling meetings for all employees; escorts visitors to staff

members' offices, along with provides hospitality service arrangements as requested

by staff

Compose and distribute inter-departmental memorandums (e-mail, documentary and

voice) ensuring timely delivery and receipt of important information while at the

time maintaining confidentiality

Established and maintains electronic records management system for all incoming

and outgoing correspondence.

Organize, sort and assign mail distribution for all the employees

Performed good presentation using MS Power point, MS Word, MS excel, MS access,

MS office publisher, MS front editor, MS page maker, MS adobe Photoshop album, etc.

Do inventory reports like books, equipment’s, uniforms and others

Handles calls and promptly forwards them to appropriate employees

Hitachi Computer Production Processing Zone, Philippines

Position Held : COMPUTER OPERATOR

Period (from – to) : April 2002 – March 2003

Duties and Responsibilities

To Installed 2.5 disk from hard disk drive using disk installer machine and laptop.

Scanned the bar code to run the program

Supported major computer operating systems

Handled the tasks of keeping data back up

Ensured the effective operations of computer hardware systems

Educational Attainment

Master Course: MASTER IN BUSINESS ADMINISTRATION (MBA)

Completed twelve (12) academic units

Year Obtained: 2003 – 2004

Marian D. Soriano abybvw@r.postjobfree.com (+65)830-30877

Tertiary Course: BACHELOR OF SCIENCE IN COMPUTER SCIENCE (BSCS)

Year Obtained: 1998 – 2002

Virgen Milagrosa University Foundation (VMUF); San Carlos City, Pangasinan, Philippines

Training Experience

Government Service Insurance System (GSIS) – On Job Training, Dagupan City, Pangasinan

Automated Police Filing System – Thesis A&B

Seminars and Workshop Attended

I.T and E-Commerce Convention (Grand Cyber Forum 2002)

Office productivity tools using MS Word and MS Excel

Effective human relations and security awareness

Contact this candidate