Customer Service Human Resource

Sebrenia L. Baker

**** *. ********** **., *******, FL 32805

Cell 407-***-**** Home Phone 407-***-****/E-mail: *************@*****.***

SUMMARY

A motivated professional who held responsibility in assisting administrators and other company staff in the management of programs focused in student financial aid; has performed clerical and technical work which required independent application of knowledge in financial aid policies and procedures.

PROFESSIONAL EXPERIENCE

12/17/2012 – 2/12/13 Temp position Financial Aid Administrator Florida Technical College Kissimmee, FL

•Provided students with financial aid tuition cost estimates.

•Met with student parents to review financial aid documents.

•Conducted need analysis to determine student financial aid options.

•Provided suggestions on how parents can apply and get approved for financial aid.

•Counsel students on financial aid issues or concerns.

•Package student funding, data entry financial aid documents in Campus Vue.

07/27/2010 – 12/30/2010 Temp position Financial Aid Assistant Kaplan University Orlando, FL

•Contact online students by phone or email concerning collection of funds and submission of verification documents.

•Made payment arrangements with students and created promissory notes with obligation to pay .

•Verified accuracy of student and family-reported information needed as basis for approval of financial aid.

•Ran daily reports to show activity and processed accounts.

•Piloted several projects to successfully obtain revenue.

•Maintained standard application of currency on financial aid packages, state and federal regulations related to financial aid, and university policies and procedures.

07/17/2009 – 11/23/2009 Temp position Financial Aid Administrator Southern Technical College Orlando, FL

•Interpreted financial aid policies and procedures and assisted in problem-solving initiatives.

•Package students cost of tuition into Campus Vue and Webber.

•Print reports showing new starts to complete packaging.

•Streamline reports on past due cash to collect missing funds using Campus Vue.

•Arranged payment plans and schedules for students who are not able to pay in full.

•Communicate well with all departments especially Admissions on student accounts.

08/11/2008 – 07/01/2009 Financial Aid Administrator Keiser University Orlando, FL

•Maintain excellent communications with Admissions on student’s status.

•Package $75,000 students cost of tuition per week into Campus Vue.

•Run daily reports to ensure packaging is completed before scanning files.

•Repackage funding for crossover on continuing and reentry students.

01/08/2008 – 07/07/2008 Financial Aid Administrator Central Florida College Winter Park, FL

•Schedule online financial aid appointments and provide an estimated cost for tuition.

•Performed routine financial aid processing for new and returning students.

•Collected online and ground student’s payments by credit card or cash.

•Package and post student payment in Campus Vue.

Baker Page 2

05/03/2006 – 12/27/2007 PRC Call Center (Precision Response Corporation) Orlando, FL

•Assist US Cellular customer with their cell phones (activation, upgrades, technical support, etc.).

•Assist previous customers with Reader’s Digest promotions.

• Received training to answer inbound calls for different programs (Mellon HR solutions, Knight Ridder, etc.)

•Assist BC/BS members with their health insurance benefits during open enrollment (choosing physicians, adding/dropping, change of plans etc.) updated system with member changes.

10/09/2003 – 04/27/2006 Financial Aid Representative Florida Metropolitan University Orlando, FL

•Reviewed students’ applications for consistency, completeness and accuracy.

•Maintained good relationship with branch partners to maximize business opportunities.

•Provided financial advice and offered solutions to students’ problems involving payments.

•Perform diligent follow-up on missing verification documents.

•Certified federal and private alternative loans.

SKILLS

Proficient in Microsoft Office Programs, Windows 8, Windows XP Professional, Word, Excel, Power Point, Outlook, Access. Type 57 WPM. Financial Software: Campus Vue, Orion, Webber, FAME, Eassist, Saint Director, and DRS. Data entry processor, operate numbered keypad, scanners, copiers, faxes, and multi-phone lines. Excellent verbal public speaking and written communications skills. Strong organizational skills and the ability to multi-task. Ability to conduct meetings and presentations. Proven ability to work in a demanding and fast-paced environment. Able to work with high level of detail and accuracy. Ability to work independently with limited supervision.

EDUCATION

January 2009 – May 2014

Bachelor of Art, Sociology

Columbia College, Orlando, FL 32801

References Available Upon Request

Prior Work History Below

Sebrenia L. Baker

3829 W. Washington St., Orlando, FL, 32805

Home Phone 407-***-**** Cell 407-***-****/E-mail: *************@*****.***

OBJECTIVE

To become an established motivated proven performer in operations and management, committed to providing excellent revenue and an atmosphere of exceptional morale and impeccable leadership skills; keen observer; and a good communicator.

WORK EXPERIENCE

05/12/00 – 02/22/02 Department of Juvenile Justice, Tallahassee, FL

Personnel Technician III/Human Resource

•Posted work hours, ran payroll accrual, updated payroll.

•Revised leave and attendance procedures.

•Supervised staff of five state employees.

•Processed payroll.

•Processed Sick Leave Pool.

•Counseled employees and managers on sick leave.

11/27/98 – 05/10/00 Department of Legal Affairs - The Capitol, Tallahassee, FL

Personnel Technician II/Human Resource

•Processed leave authorizations for payroll.

•Posted work hours for payroll into system.

•Handled the agency awards and recognitions.

•Prepared correspondence for Attorney General Signature.

•Assisted supervisors and employees on insurance benefits.

•Posted work hours for payroll.

06/02/97 - 11/24/98 Department of Children & Families, Tampa, FL

Personnel Technician I/Human Resource

•Assisted and advised applicants of positions in which they qualify.

•Advertised vacancy job announcements.

•Provided interpretations of Chapter 110, Florida Statutes.

•Advertised vacancy job announcements.

•Qualify and relayed pertinent information for complete applications.

05/05/97 – 10/01/98 Department of Health Tampa, FL

Personnel Technician I/Human Resource

•Hosted orientations on payroll issues; leave and attendance procedures, covered agency handbook •

•Performed basic clerical duties; purchased forms, typing, filing, faxing, and photocopying.

•Ensure that background checks and Employment Eligibility (E-Verify) are completed on all new hires •Assisted in preparing bi-weekly payroll and updated employee change notices.

•Processed; audited; corrected leave records.

• Knowledge of legal requirements and government reporting regulations affecting payroll and Human Resources

Baker 2

06/01/88 – 05/03/97 Department of Management Services Tallahassee, FL

Personnel Technician I

•Greeted visitors and assisted them with their needs.

•Answered a multi-phone system for entire department, routed phone messages to representatives.

•Maintained executive meeting schedule and travel arrangements.

•Verified coverage to pharmacies, personnel, employees, hospitals, and made updates.

•Answered incoming insurance claim calls for active and retired employees.

•Audited Spouse Program forms.

•Researched and identified retroactive add accounts to ensure companies were billed correctly.

•Trained new state employees.

SKILLS

Proficient in Microsoft Programs, Windows XP Professional, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Customer Service, Data Entry and Public Speaking. Software: Campus Vue, Orion, Webber, FAME, Eassist, Saint Director, and DRS. Typing speed 47 WPM, operates numbered keypads, scanners, copiers, faxes, and answers multi-phone lines. Detailed oriented; superb multitasking skills and excellent customer service, and well business organize. Speaks the basics of Spanish not fluent.

EDUCATION

January 2009 – May 2014

Bachelor of Art, Sociology

Columbia College, Orlando, FL 32801

References Available Upon Request

Contact this candidate