Manager Customer Service
Resume:
Maheshvari Hughes
Brickell Bay Dr., Apt. 1705
**********@*****.*** Miami,
FL 33131
Summary
Professional with over 15 years of Management and Leadership experience in
strategy, planning, operations, analysis, product development, contract
negotiation, and project management in the travel, transportation and
finance industry.
Objective
To work in an organization where I can contribute to a goal oriented team
that identifies new opportunities, solves business problems, focuses on key
results and improved profitability.
( Proven Customer Service Abilities ( Adept in Organization &
Multitasking
( Proficient in Interpersonal Relations ( Task & Detail-Oriented
Team Builder
( Skillful Communicator & Scheduler ( Resourceful & Creative
Problem Solver
Professional Experience
Celebrity Cruises, Royal Caribbean Cruises, LTD
Cash Desk Manager, Shipboard Casino Operations
Sept 2011-Mar 2013
Reported to the Casino Manager of this premium brand's newest ships,
carrying approximately 3,000 passengers with global itineraries.
Supported an annual casino net budget across 10 ships of $62M by managing
the key onboard financial transactions in the cash desk related to both
slots & table games.
Managed over $1M in Casino assets each cruise. Key accomplishments
included:
< Chosen to lead a Cash Desk Team of three financial professionals during
the new build & start-up period for Celebrity Reflection.
< Awarded Employee of the Year for the Celebrity Casino Fleet in 2011,
selected out of 500 staff around the world.
< Financial. Generated onboard revenue of $25M in a 6 month period, where
slots & tables revenue resulted in $7M contributing over 24%. APD was
$2.50 favorable.
< VIP Players. Interacted with key VIP players & responsible for credit
lines in accesses of $100k.
< Successful Product Implementation. Launched Lottery & Bingo onboard.
< Financial Audits. Contributed to casino Safety Quality Management
policies & procedures.
Celebrity Cruises/ Royal Caribbean Cruises, LTD/Azamara Club Cruises
Assistant Cash Desk Manager, Shipboard Casino Operations
July 2001 - Sept 2011
Reported to the Cash Desk Manager, supporting all financial transactions
and audit processes.
< Nominated for Employee of the Year, four years in a row.
< Consistently received performance appraisals for promotion with reason
unable due to shipboard relationship policy.
< Successfully completed the opening and closing of several ships across
all three brands.
First National Bank A Division Of FirstRand LTD (South African Bank with
10,000+ employees)
Teller/ Branch Data Analyst and Business Analyst
Dec 1995 - May 2001
Reported to the Branch Business Manager and IT System & Operations Manager
< Reviewed forms & reports, & conferred with management & users about
format, distribution.
< Gathered & organized information; analyzed business financial data &
developed solutions.
< Planned study of work problems & procedures such as organizational
change, communications & information flow.
< Managing credit, assessing financial assets, liaising with legal,
property, & insurance companies affiliated to FNB Business.
< IT Program System support, Product development & training on strategic
marketing for FNB South Africa & Namibia.
< Forecasting market potential & improving revenue & client solutions.
Training & Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint) ( Lotus Notes ( AS400
< Celebrity Cruises Service Training, STAR, ROLL and Celebrity Flair.
< Celebrity Cruises Advanced & Extensive Training on Safety, Company
Business Ethics, Policies & Procedures.
< Training/Seminars/Workshops/Conferences: Banking Seminars. Advanced,
Customer Service & Relations Seminars.
< Product Knowledge to Advanced Level.
< First National Bank,New Business & Sales Management Seminars, Branch &
Account Management, Staff Training & Development Program, Constant
Training & Development Program.
Awards: South African Bronze Ballroom Champion
Outstanding Academic Achievement in Business Economics
FNB International Training in Communication Skills
FNB Marketing Support Specialist
References Gladly Provided Upon Request
Contact this candidate