Manager Customer Service
Resume:
Richard E. Kastner
Rochester, New York 14610
aby9xw@r.postjobfree.com
SUMMARY of QUALIFICATIONS
1. Obsession with providing superior customer service to both internal
and external customers
2. Advocate of participatory management
3. Cost conscious practitioner of waste elimination in all aspects of an
organization
4. Strong organizational, presentation and analytical skills
5. Experienced facilitator
6. Great sense of humor. Believe you should work hard and have a good
time.
7. Always seeks win - win solutions to opportunities
Stone Construction Equipment. July 1985 to August 2012. 8662 Main Street.
Honeoye, New York. 14471. A 100 % employee owned manufacturer of light
construction equipment.
DIRECTOR of SOURCING and LOGISTICS. 2/2011 to 8/2012. Formed strategic
alliances with vendors to insure on time delivery of quality components /
services at competitive costs.
COST ACCOUNTANT. 10/2008 to 3/2012. Maintained standard cost system.
Performed monthly inventory evaluations and variance analyses. Processed
expense reports. Assisted in accounts receivable and payable. Performed
many human resource management functions including liaison with New York
Department of Labor. Documented all Cost Accounting activities which
resulted in 75 % improvement in delivery time of reports, and served as a
training tool for other individuals.
MANAGER of MANUFACTURING SUPPORT. 6/1994 to 10/2008. Led a team of six
responsible for building fixtures and tooling for all operations including
fabricating, machining, welding, assembly, painting, packaging and lifting.
Facilitated 9 Total Productive Maintenance (TPM) teams. Assisted
manufacturing coaches in tracking key performance indicators (KPI's).
Facilitated teams in the specification, selection, justification, purchase,
implementation and post-audit of new equipment. Assisted in implementing
just-in-time / build to order / lean processes. Led recruiting efforts.
DIRECTOR of MANUFACTURING. 6/1991 to 6/1994. Responsible for overall
performance of production, purchasing, maintenance, shipping & receiving
and production control.
MANAGER of MANUFACTURING ENGINEERING and QUALITY ASSURANCE. 7/1985 to
6/1991. Oversaw a team responsible for routings, time standards, cost
reduction activities and quality audits.
Conlon Corporation. Sept 1983 to May 1984. Successor to the Farrel Company.
MANAGER of MANUFACTURING SERVICES. Led a team which created cost
estimates, routings, time standards and machining programs.
Farrel Company, November 1976 to September 1983. A division of Emhart. 565
Blossom Road. Rochester, New York, 14610. Manufacturer of injection molding
machines and large machine tools.
MANUFACTURING ENGINEER. Performed equipment justifications, plant layout
and long range planning activities.
Schlegel Corporation. October 1975 to October 1976. 1555 Jefferson Rd.
Rochester, NY. Manufacturer of weather sealing products for automotive and
architectural applications.
DRAFTSMAN. Responsible for preparing proposal drawings for Marketing and
production prints for Manufacturing.
Gleason Works. July 1970 to September 1975. 1000 University Avenue. 14610.
Completed a four year APPRENTICE program consisting of 10 work blocks in
manufacturing and support functions and 6 school blocks at Rochester
Institute of Technology resulting in an Associates Degree in Mechanical
Engineering. Upon completion of this program was assigned as a PROCESS
ENGINEER.
EDUCATION - all from Rochester Institute of Technology, achieved by taking
night classes while working full time during the day:
1981 Masters Degree in Business Administration with a specialization in
Finance
1979 Masters Degree in Applied and Mathematical Statistics
1977 Bachelors Degree in Mechanical Engineering Technology with an emphasis
in Industrial Engineering
Interests / Hobbies: Reading, gardening, jazz and blues music, collecting
wine labels
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