Manager Customer Service

Richard E. Kastner

** ********* ****

Rochester, New York 14610

*** - *** - ****

*********@*****.***

SUMMARY of QUALIFICATIONS

1. Obsession with providing superior customer service to both internal

and external customers

2. Advocate of participatory management

3. Cost conscious practitioner of waste elimination in all aspects of an

organization

4. Strong organizational, presentation and analytical skills

5. Experienced facilitator

6. Great sense of humor. Believe you should work hard and have a good

time.

7. Always seeks win - win solutions to opportunities

Stone Construction Equipment. July 1985 to August 2012. 8662 Main Street.

Honeoye, New York. 14471. A 100 % employee owned manufacturer of light

construction equipment.

DIRECTOR of SOURCING and LOGISTICS. 2/2011 to 8/2012. Formed strategic

alliances with vendors to insure on time delivery of quality components /

services at competitive costs.

COST ACCOUNTANT. 10/2008 to 3/2012. Maintained standard cost system.

Performed monthly inventory evaluations and variance analyses. Processed

expense reports. Assisted in accounts receivable and payable. Performed

many human resource management functions including liaison with New York

Department of Labor. Documented all Cost Accounting activities which

resulted in 75 % improvement in delivery time of reports, and served as a

training tool for other individuals.

MANAGER of MANUFACTURING SUPPORT. 6/1994 to 10/2008. Led a team of six

responsible for building fixtures and tooling for all operations including

fabricating, machining, welding, assembly, painting, packaging and lifting.

Facilitated 9 Total Productive Maintenance (TPM) teams. Assisted

manufacturing coaches in tracking key performance indicators (KPI's).

Facilitated teams in the specification, selection, justification, purchase,

implementation and post-audit of new equipment. Assisted in implementing

just-in-time / build to order / lean processes. Led recruiting efforts.

DIRECTOR of MANUFACTURING. 6/1991 to 6/1994. Responsible for overall

performance of production, purchasing, maintenance, shipping & receiving

and production control.

MANAGER of MANUFACTURING ENGINEERING and QUALITY ASSURANCE. 7/1985 to

6/1991. Oversaw a team responsible for routings, time standards, cost

reduction activities and quality audits.

Conlon Corporation. Sept 1983 to May 1984. Successor to the Farrel Company.

MANAGER of MANUFACTURING SERVICES. Led a team which created cost

estimates, routings, time standards and machining programs.

Farrel Company, November 1976 to September 1983. A division of Emhart. 565

Blossom Road. Rochester, New York, 14610. Manufacturer of injection molding

machines and large machine tools.

MANUFACTURING ENGINEER. Performed equipment justifications, plant layout

and long range planning activities.

Schlegel Corporation. October 1975 to October 1976. 1555 Jefferson Rd.

Rochester, NY. Manufacturer of weather sealing products for automotive and

architectural applications.

DRAFTSMAN. Responsible for preparing proposal drawings for Marketing and

production prints for Manufacturing.

Gleason Works. July 1970 to September 1975. 1000 University Avenue. 14610.

Completed a four year APPRENTICE program consisting of 10 work blocks in

manufacturing and support functions and 6 school blocks at Rochester

Institute of Technology resulting in an Associates Degree in Mechanical

Engineering. Upon completion of this program was assigned as a PROCESS

ENGINEER.

EDUCATION - all from Rochester Institute of Technology, achieved by taking

night classes while working full time during the day:

1981 Masters Degree in Business Administration with a specialization in

Finance

1979 Masters Degree in Applied and Mathematical Statistics

1977 Bachelors Degree in Mechanical Engineering Technology with an emphasis

in Industrial Engineering

Interests / Hobbies: Reading, gardening, jazz and blues music, collecting

wine labels

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