Customer Service Executive Assistant

Jennifer A Hoffman

** ********** ****, **** *******, NJ 07480 Home: 973-***-**** Cell: 201-***-**** aby99o@r.postjobfree.com

Objective

Highly-experienced Executive Assistant with fifteen years managing business relations and special projects at the

senior management level. Highly motivated and proactive. Serves as primary point of contact for and liaison

between management, personnel, clients and vendors. Maintains excellent written and oral communication

skills, problem resolution abilities and a high level o f confidentiality. Proficient in Microsoft Word, Excel,

PowerPoint and Outlook.

Experience

EXECUTIVE ASSISTANT/ADMINISTRATIVE COORDINATOR PEARSON EDUCATION MAY 2006 – JUNE 2013

Acted as a primary point of contact for the Senior Vice President of Distribution and Transportation by

managing and responding to correspondence and email communications.

Coordinated and maintained executive calendar in a high-volume environment.

Assisted with the creation and preparation of presentations, documents, and data files (including confidential

information) for various meetings.

Coordinated meetings and planned the logistical aspects of executive team programs, such as seminars,

workshops, special projects and events.

Managed departmental documents such as organization charts, plans and procedures.

Managed creation and processing of various departmental business documents.

Prepared presentations, drafted reports, compiled background documentation, and conducted research for

the SVP as needed.

Managed Senior Vice Presidents complex travel and expense reports.

Assisted with special projects as they are assigned.

Coordinated schedules, meetings, appointments, and established agendas.

Arranged and coordinated business travel.

Maintained a very professional phone presence and able to effectively screen all calls, re-direct them when

necessary.

Prepared and distributed routine correspondence and reports.

Set-up and maintained files as requested.

Coordinated conferences and offsite meetings.

EXECUTIVE ASSISTANT CENDANT CORPORATION AUGUST 2004 – MAY 2006

Served as liaison between C.O.O. and Travel Link Group staff with other internal managers, assistants and /or

outside business contacts as required.

Effectively managed the calendar of the C.O.O., as well as other Senior Level Managers within the Travel Link

Group.

Coordinated Executive Level meetings, conference calls and other events; informed attendees/participants of

function; reserved meeting space, equipment, materials, if required, and hospitality services when appr opriate.

Arranged complex travel schedules; prepared travel and expense reimbursement for C.O.O. and other Senior

Level Managers.

Typed and assisted with the preparation of correspondence, reports and various other documents.

Screened telephone callers and visitors; answer questions and assist callers as appropriate; review incoming

correspondence and refer materials to appropriate personnel as directed.

SALES – ADMINISTRATIVE AND CUSTOMER SERVICE REPRESENTATIVE MARCAL PAPER MILLS FEBRUARY 1999

– JULY 2004

Responsible for managing a 90-day Forecast which involved distributing template to sales group, receiving back

and uploading into spreadsheet, as well as reading and correcting Macros.

Deduction Management – recovered money from customers for false claims. As of June 2004, I recovered

approximately 1.9 million dollars towards repayments of unauthorized deductions.

Order entry for Customer Service.

Other duties included performing all functions for approximately 15 field Territory Managers, including bu t not

limited to shipping out samples to potential customers; follow -up with new customer leads; monitoring

customer VIP programs.

Performed other duties as required.

References

Available upon request.

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