Customer Service Training
Resume:
Nichole M Ward
Kansas City, Missouri 64133
********@*****.***
EDUCATION
University of Central Missouri Warrensburg, Missouri May 2013
Bachelors of Science: Safety Management
Bachelors of Arts: Chemistry
Minor: Fire Science
GPA: 3.07
INTERNSHIPS
Chemetron Railway Products (Progress Rail Services Division of December 2012- January 2013
Caterpillar Inc.)
Kansas City, Missouri
Safety Administration Internship
Assisted in company annual training
Conducted Training on Hazard Communication Standard changing based
on the Global Harmonization System
Conducted monthly inspection of fire extinguishers
Administrative Duties
WORK EXPERIENCE
University of Central Missouri Housing August 2012 – May 2013
Warrensburg, Missouri
Office Assistant
Operates front desk for residence hall of 300 students at UCM
Handle daily office tasks including cash transactions, refunds, and
paperwork
Notify and assist in cases of emergencies and provide building security
Assist UCM students by providing excellent customer service
Communicate hall issues to supervisor
August 2006 – May 2008
University of Central Missouri Chemistry and Physics Department
Warrensburg, Missouri
Chemistry Stockroom Attendant
Prepared various amounts of specific solutions for student lab exercises
Maintained and stocked glassware and chemical test equipment
Assisted students with any questions or concerns during laboratory experiments and exercises
Prepare and equip chemistry department laboratories for student exercises each week
SKILLS
Proficient in Microsoft Word, Excel, Power Point
Proficient in mixing and preparing chemical solutions
Proficient in preparation and refitting laboratories
Organization, execution and monitoring of safety training, exercises, monitoring and compliance
Compliance with federal, state, local and municipal environmental and safety regulations
CERTIFICATIONS
EPA SI 400: Introduction to Risk Assessment / Risk Management for Hazardous Air Pollutants
CSX Railway Contractor Safety Training and Certification 2013-2014
E-Rail Safety Training and Qualification 2013-2014
OSHA 521- Guide to Industrial Hygiene December 2012
OSHA 2250- Principles of Ergonomics December 2012
OSHA 7500- Introduction to Safety and Health Management December 2012
OSHA 511 – Occupational Safety and Health Standards for General Industry May 2012
OSHA 7505 - Introduction to Accident Investigation May 2012
OSHA 10 HR Training December 2011
ARRA Railway Subcontractor Safety Training December 2011
ACADEMIC HONORS
Dean’s List Honor Fall 2009/Spring 2012/ Fall 2012/ Spring 2013
Meritorious Achievement Honor Award Winner -Safety Sciences Department March 2013
ORGANIZATIONS
American Industrial Hygienist Association- Fall 2012- Spring 2013
National Science Teachers Association- Fall 2006 – Spring 2007
United Student Housing Association (UCM) – South Yeater Representative Fall 2006
South Yeater Hall Council (UCM) – President Spring 2007
Ellis Hall Council (UCM) – Public Relations Spring 2006
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