Manager, Customer Service

Bruce J. Walkup, Sr. CPhT

Fort Lauderdale, FL

Email: ************@***.***

Objective: To obtain a challenging position that will allow for growth and a chance to continue using and

contributing my customer service expertise and job experience, from retail, warehouse, and food industries,

toward a long lasting prosperous career.

Education: Florida Metropolitan University Fort Lauderdale, FL

BS Degree in Business Administration - graduated 06/96

Experience: Walgreens, Fort Lauderdale, FL (10/2000 to 12/2012)

Was an Executive Assistant Manager until I had to step down to take care of my

brother-In-law who was my dependent and in hospice in my house under my care with

Cancer. He has since passed away.

Duties included overseeing daily operation of million dollar a year store including

hiring, firing, ordering, merchandising, scheduling, inventory control, cash control,

employee training and customer service both internal and external.

Service Merchandise, Pompano Beach, FL (01/99 to 10/2000) went out of business

Warehouse and Customer Service Manager - responsibilities included shipping and

receiving. ordering, returns for credit, scheduling, cash control, hiring, firing, training,

and customer service both internal and external

Sun-Sentinel Company, Deerfield Beach, FL (05/88 to 12/98)

Single Copy District Coordinator - Responsible for daily distribution of the Sun

Sentinel, New York Times, New York Post, Wall Street Journal, Investors Business

Daily and more in Palm Beach County. Also responsible for setting up routes and

downloading route in order of delivery into hand held computer(Psion) and generating

reports and billing from the information entered. Another duty I had was to increase

circulation by finding starting new outlets to distribute papers as well as handle any

issues that arose internally, with my contractors, my next level management, business

owners, and /or municipalities and their codes on how to do business in their area.

Computer: Windows, Word, Works, Psion, Telxon, email, and internet

Achievements: Certified Pharmacy Tech, graduated from Walgreens ADSM class for store managers.

Received numerous PRIDE awards while at Sun-Sentinel for circulation numbers and

increases of the same,

Asseta: Organized, self motivator who is a dedicated hard worker and a team player who is always

willing to learn and conquer new things. Not to mention that I have excellent

communication and people skills and outstanding customer service skills.

References: Available upon request.

Contact this candidate