Customer Service Manager

Noel Browman www.linkedin.com/in/noelbrowman/

**** ******* ***. ***. *** Miami Beach, FL 33140 • 305-***-**** • aby8u9@r.postjobfree.com/

OBJECTIVE

To find a rewarding and challenging career as an Operations Manager, where I can utilize the knowledge and experience that I have acquired through previous experience and employment and contribute to the company

SKILLS:

International Management Global Marketing

Cross-Cultural Communications International Human Resource Management

International Promotional Management International Sales Management

Global Information Technology Supply Chain Management

Import/Export Practices Globalization & Emerging Markets

EDUCATION

Nova Southeastern University 2007-2009

Masters of International Business Administration Ft. Lauderdale, FL

Winthrop University 2002-2006

Bachelors of Science in Business Administration Rock Hill, SC

Shanghai University 2008-2009

Shanghai University of Finance & Economics, Shanghai, China

PROFESSIONAL EXPERIENCE

Loews Miami Beach Hotel Miami Beach, FL

Security Officer Jul 2011 - Present

• Respond to all guest and employee incidents gathering information and securing area if necessary to preserve evidence

• Investigate and follow up on breeches in security, guest and employee accidents

• Question witnesses to incidents, examine incident scenes and gather evidence and data to assist in determination of cause and identification of areas where corrective actions are indicated

• Perform lock interrogation operations whenever necessary as part of departmental incident investigation

• Possess a thorough understanding of all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities

• Oversee access control activities at all facility employee entrances to ensure that only authorized individuals enter

• Patrol front of house, back of house and exterior hotel areas and report any safety or security hazards, unacceptable behavior, or suspicious persons

• Monitor CCTV cameras, radio communications, and Fire Control Panel & Computers

• Complete all daily reports in accordance with the Hotel Safety Security Manual

Square LED (Signs & Lighting) New York, NY

Business Development Manager May 2010 - Jul 2011

• Collected and researched data using intuition and experience to complement data; designed work flows and procedures

• Identified and resolved problems in a timely manner and gathered and analyzed information skillfully to develop alternative solutions

• Responded promptly to customer needs and requests for service assistance while meeting commitments also solicited customer feedback to improve service

• Displayed willingness to and made timely decisions and exhibited sound and accurate judgment; supported and explained reasoning for decisions

• Efficiently prioritized and planned work activities for additional resources by setting and meeting goals and objectives

• Demonstrated accuracy and thoroughness by researching ways to improve and promote quality also applied feedback to improve performance while monitoring own work to ensure quality

• Adapted to changes in the work environment by managing competing demands while changing approach or method to best fit the situation also dealt with frequent change, delays, or unexpected events

• Possessed a thorough understanding of technology with proficiencies in MS Word, Excel, PowerPoint, Outlook, Access, and QuickBooks

Limited Brands (Victoria’s Secret) Miami Beach, FL

Merchandise Flow Supervisor Sep 2009 - May 2010

• Ensured compelling visual merchandising presentation standards are achieved and maintained,

and included, identified and drove sell-down strategies

• Coordinated store resources daily to help lead $8-15 million store merchandise annual functions

• Drove planning and execution of visual changes in partnership with other store management team

members

• Ensured accuracy of the physical inventory process, including planning, delegation and

execution

• Gained business insight and created action plans that improve execution and results in partnership

with other store management team members

• Drove customer loyalty through current brand strategies, including credit and customer relationship marketing

• Developed direct reports including onboarding, assessment, retention, career development, succession planning and recognition

• Drove short-term action plans with team of supervisory personnel & departments

• Increased company retention by implementing team building techniques as customer service trainer with exceptional interpersonal & organizational skills

MILITARY

South Carolina Air National Guard Eastover, SC

Electrical Power Production Technician Dec 1987 – Feb 2005

• Contributed to building a positive team spirit by putting success of team above own interests and built morale with group commitments to goals and objectives

• Coordinated Emergency Barrier training of firefighters and electrical power production personnel

• Managed and developed new shop employees efforts to succeed through feedback & evaluations

• Completed related paperwork and accessed databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely

• Followed contamination control and HAZMAT rules and regulations

• Removed and installed parts, disassembled and reassembled components, cleaned and inspected and adjusted assemblies and self-monitored work quality

• Possessed a working knowledge of Cat generator, ATS, switch gear, and UPS

• In depth knowledge of basic hand tools, air tools, precision measuring tools and instruments, lap tops, diagnostic software and cranes and rigging equipment

• Proficiently and accurately diagnosed and troubleshot problems on gas or diesel engines and gave recommendations for repairs also made all critical engine repairs and adjustments

ADDITIONAL EXPERIENCE

Volunteer & Community

Burns Chevrolet, Rock Hill, SC 2005-2006

Alpha Kappa Psi, Rock Hill, SC 2002-2005

16th Judicial Circuit, Rock Hill, SC 2002-2004

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