Customer Service Supervisor
Resume:
Laura Kinnaman
Whittier, CA 90605
********@***.***
Education California State University of Long Beach August 2009-December 2011
Bachelor of Arts in Kinesiology – Physical Education
13 ECE units
Rio Hondo College June 2013 - Present
Fullerton College August 2002 - August 2009
Katella High school September 2001 - June 2002
Whittier High School September 1999 - June 2001
Work Experience
SpcaLA – Kennel Attendant April 2013 – Present
7700 E. Spring St.
Long Beach, CA 90815
Supervisor: Debra Sutton
Duties: This is a fast paced and physically demanding position. I interact with Pet Parents while
checking pets in and out, providing excellent customer service. I deep clean kennels and cat
condos. I replenish food and water supplies throughout the day. I walk dogs, conduct play
sessions with individual dogs, and interact with the cats. I observe the animals for any signs of
illness. I administer minor medications when needed. I also keep the facility clean by washing
dishes, sweeping, cleaning sinks, and washing laundry.
San Gabriel Valley Humane Society – Kennel Attendant January 2013 – April 2013
851 E Grand Ave.
San Gabriel, CA 91776
Supervisor: Pat Brayer
Duties: As a Kennel Attendant, I provide professional animal care services and care for pets in the
absence of their owners. I clean cages, replenish food and water supplies, and exercise animals. I
provide basic animal health care and grooming services, such as administering minor medications,
trimming nails, and brushing coats. I observe the animals for any signs of illness. I respond to
basic public inquiries regarding animals, Animal Shelter operations, and animal licensing. I also
assist with the release and adoption of animals.
Gold's Gym – Personal Trainer June 2012 - August 2012
502 Plaza Drive
West Covina, CA 91790
Supervisor: Jerry Berry
Duties: Prepare and deliver comprehensive fitness programs based on clients’ goals that include
appropriate exercise selection and teaching a fitness lifestyle. Provide general nutritional
information. Inform clients of the fitness tools available to assist them in achieving their goals. Set
expectations and hold clients accountable to their comprehensive fitness programs through goal
setting, follow up discussions, and tracking progress. Demonstrate safe and proper exercise
technique to clients.
Petsmart – PetsHotel Pet Care Specialist August 2011 – June 2012
15618 Whittwood Lane
Whittier, CA 90603
Supervisor: Michelle Warner
Duties: I interacted with Pet Parents while checking pets in and out, providing excellent customer
service. I maintained a clean, safe, and enjoyable environment for all of our guests. I fed, cared
for guests, and monitored each guest to ensure clean water and comfortable bedding. I walked
dogs, conducted play times with groups of dogs, and interacted with the cats. I cleaned rooms,
dishes, and laundry. I also recommended additional products and services to Pet Parents that met
their needs.
Orange County Risk Management - Information Processing Technician May 2008 - March 2009
600 W Santa Ana Blvd
Santa Ana, CA 92701
Supervisor: Elaine Risinger
Duties: As an IPT, I performed general office duties, which included, compiling information,
storing information, keeping records, maintaining files, answering phones, assisting the public,
and producing a variety of letters, reports, and documents.
Orangewood Children's Home - Group Counselor, Nights August 2006 - May 2008
401 The City Drive S.
Orange, CA 92868
Supervisor: Tom Kane
Duties: My most important duty as a GCN was to monitor and care for the children at night. I
made decisions and I took immediate action to deal with emergency and unusual situations,
including crisis intervention, counseling children, providing coverage in other units, and
contacting outside resource persons. I processed children admitted to the facility and I helped to
minimize the trauma associated with the separation of minors from parents or guardians. I
observed and reported illnesses and I dispensed minor medications as ordered by physicians. I
kept a routine log of activity. I also observed and recorded unusual behavioral actions. I did
chores, maintained and organized the children's files, and updated cottage paperwork on the
computer nightly.
Apple Tree Preschool - Preschool Teacher December 2005 - August 2006
2211 W. Woodley Ave.
Anaheim, CA 92801
Supervisor: Jin M. Park
Duties: I taught 3 to 4 year olds in the morning and in the afternoon I tutored school aged
children. It was my responsibility to encourage the cognitive, emotional, and physical
development of the children and to create a safe, friendly, and supportive environment. I created
lesson plans and ran an organized class.
Certifications N.C.C.P.T – Personal Trainer June 2012
American Heart Association BLS January 2012
American Heart Association CPR - Adult and Child March 2011
American Heart Association First Aid March 2011
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