Customer Service Sales

Estefani Marrero ***************@*****.*** 978-***-****

QUALIFICATIONS

Substantial experience and outstanding skills in customer service

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Microsoft Office and Internet browsing skills

Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Hard working who value high performance and professionalism

Bilingual English/Spanish

Fast learner, responsible, reliable, and self starter

EXPERIENCE:

Ath Power consulting Andover, MA 2007-20010

Account Coordinator

Schedule,and trained qualified shoppers to performed shops.

Response to shoppers, supervisor, and clients correspondence and question, ex, email, telephone call etc.

Keep accurate schedules and management report,track completion in the weekly, monthly and quarterly set by the clients.

Rent A Center Nashua, NH 2004-2005

Accounts Manager

Managed collections and account of costumers in a weekly basis and achieved goal, set every week for store credit.

Managed sales and closed sales and lease agreements

Assisted costumers over the phone with proper ethics.

Did telemarketing to increase sales for our weekly goal, set by the company.

Performed Inventory control.

Did data entry, to update accounts status.

Transerve Inc Methuen, MA 2002-2004

Secretary, Dispatcher

Managed route for all children to be picked up and dropped off, during school year and vacation time.

Invoiced companies for service rendered

Organized and updated information for the security and safety of the Children being transported.

Processed payroll for more than 30 employees

Assisted personnel with work related issues, and maintained office organized

Answered phones, did data entry using Microsoft Word and Excel

EDUCATION:

Computer Ed Institute Lowell, MA 2003-2004

Certified Medical Assistant (180 hour of internship)

Lare American training Lawrence, MA 2001-2002

Office procedures and computer skills Certificate

(Microsoft word, excel power point, data entry.)

REFFERENCES FURNISHED UPON REQUEST

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