Customer Service Sales
Resume:
Christopher Joe McCorbin 214-***-****
**** ********* **, **** ***** TX, 76108 *****.********@*****.***
Career Snapshot
Eight years of commended performance in key customer service and support
roles.
Expert in customer
care/communications, problem
solving, relationship building and
user training and support.
Professional Experience
Farmers Insurance, Arlington, Texas
July 05, 2011 to Present
Med PIP / Adjuster
Achievements:
Sustaining high work volumes
Ongoing, high levels of customer service
Employee Engagement Committee
Responsibilities:
Managing Med / PIP Claims
Assessing our insured needs with the claims process
Delivering outstanding customer service to our internal and external
customers
Investigating claims and medical coding and assisting other lines of
business with their claims process
Supplying information to help develop associates in their career goals
Assist in SIU investigations on claims
American Honda Financial Services, Irving, Texas
July 27, 2007 to July 5, 2011
Customer Marketing / Lease Maturity
Achievements:
Sustaining high work volumes
Focus Committee
Employee Satisfaction Committee
On going, high levels of customer service
Responsibilities:
Initiating customer contact to simply end of lease decisions
Assessing customers needs
Delivering growth in the relationships between Honda and consumers
Investigating processes to suggestion improvements in associate
satisfaction
Examining income end of lease vehicles to review damage and assist with
auction sales
Today's Staffing / American Honda Financial Services, Irving, Texas
October 2006 to July 26, 2007
Customer Service / Lease Maturity
Achievements:
Sustaining high work volumes
Spotlight Winner for the Month of December, January, February, March
Employee of the quarter for Today's staffing
On going, high levels of customer service
Responsibilities:
Initiating customer contact to simply end of lease decisions
Assessing customers needs
Delivering growth in the relationships between Honda and consumers
Providing communication of processes to individuals
Managing accounts
Circuit City, Hurst Texas
May 2006 to March 2009
Connectivity Lead / Technician
Achievements:
Recognition for developing new strategies
Promotions through achievements
Strong relationships from peers
Responsibilities:
Help test new company ideas through development of new Strategies
Delivering benefits of products to consumers
Meeting company goals through building relationship
Solving consumers needs
Supporting sales through creating knowledge base of peers
Best Buy, Waco, Texas
May 2004 to May 2006
Wireless, Digital Imaging, Car Stereo Supervisor
Achievements:
Opportunities to produce videos for special projects
Employee of the month
Promotion to leadership position
Responsibilities:
Training and development of world class associates
Maintaining high levels of customer service
Developing strategies to meet sales goals
Delivering meeting to upper management
Hiring of future leaders of the company
Inventory and product advertisements
Education
Baylor University, Waco, Texas
B A Psychology
August of 2004
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